HP Netserver AA Solution Administrator's Guide v4.0 SP1

8-4 HP Netserver AA Solution Administrator’s Guide
Isolating Faults
If you have local access to the Endurance server, check the following in the order that they are
listed:
Step Action Notes
1 Check the upper and lower status lights
on the handles of each of the four MICs
in your server.
If both sets of lights are solid green, the MICs
are working properly and communicating
correctly.
If any of the lights are orange, red, or off, there
may be a problem with the MIC.
Refer to Appendix A for a description of the
MIC status lights.
2 Using the Endurance Manager
Administration Window, note any MIC
port states that are listed as Failed, Lost
Power, PCI Reset, Unknown/
Unavailable, or Uninitialized.
Refer to MIC Port State Display Lights in
Chapter 2 for a description of the MIC port
states.
3 Using the Endurance Manager
Administration Window and the Device
Status Window, note any components
that are not active, online, or standby.
4 Check for and correct any obvious
failures.
For example, check for loose cables.
5 If the CE is active, check the Windows
Event Viewer for Endurance messages
beginning with
or .
Reference those events (in the HP Netserver
AA Solution Messages online manual) for
information and corrective action.
6 Because the IOPs may have slightly
different error messages, depending on
the state of the server, check the
Windows Event Viewer for Endurance
messages beginning with
or .
Reference those events (in the HP Netserver
AA Solution Messages online manual) for
information and corrective action.
7 Review the IOP event logs for non-
Endurance messages that indicate a
problem with an IOP-connected device.
For example, check for messages logged by
the SCSI adapter driver.