HP Support Anywhere Installation and User Guide Server Management Software For the Support Expert HP Part Number 5967-1534 Printed August 1997
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Quick Start....................................................................................................1 Part 1. Setup at the Client Workstation .........................................................4 Part 2. Setup at Each HP NetServer .............................................................5 Part 3. Verify Correct Installation...................................................................6 Part 4. Enable Remote Console Options .................................................
Contents RCONSOLE (NetWare) ........................................................................... 61 4 Using HP Support Anywhere..................................................................... 65 Running HP Support Anywhere.................................................................... 65 HP Support Anywhere Auto Alert ............................................................. 66 Auto Alert Response Options ...................................................................
1 Quick Start HP Support Anywhere is a group of network management tools that allows you to efficiently monitor and maintain your HP NetServers E Series. At the client, Support Anywhere's Auto Alert feature notifies you of server dysfunction, and its web interface provides you with management tools including error logging, configuration information, and error threshold setting.
Chapter 1 Quick Start You can choose the Support Anywhere features you want to use during Client Setup (Part 1). If you want to install only the Auto Alert feature, during setup, do not configure your NetServer's as web servers. Steps for installing Support Anywhere software differ depending on whether your NetServers are running Novell NetWare/IntranetWare or Microsoft Windows NT.
Chapter 1 Quick Start HP Support Anywhere Installation Flowchart Start Configure Server hardware, Install Utility Partition (E 40 Road Map) Install NOS and Web Server software (NOS Documentation) Fill out Configuration Worksheet ( Appendix D) Run Support Anywhere Client Setup at local client (Quick Start/Chapter 3) Run Support Anywhere Server Setup on server(s) (Quick Start/Chapter 3) Windows NT Servers NetWare Servers Run Server Setup at each server (Quick Start/Chapter 3) Server Setup is done for
Chapter 1 Quick Start Part 1. Setup at the Client Workstation ¨ Step 1 Start Setup Insert the HP NetServer Navigator CD-ROM in your Support Anywhere Client's CD-ROM drive. From the Windows Program Manager, run setup.exe located in the HPSA\US\CONSOLE\DISK1 subdirectory. A welcome screen directs you to close all currently active Windows applications. ¨ Step 2 Choose Installation Option For a first time installation, choose the default option, Initial Install.
Chapter 1 Quick Start ¨ Step 6 Configure Web Servers You can manage non-web servers over the web using Windows NT NetServers. Select a web server, and then identify all the non-web servers it will support. If you have listed NetWare servers, setup will include them as well.
Chapter 1 Quick Start HP NetServer running Microsoft Windows NT: Follow these steps to complete installation for each NetServer running Windows NT. ¨ Step 1 Run HP Support Anywhere Server Setup Insert the HP NetServer Navigator CD-ROM in your NetServer's CDROM drive, and run setup.exe, located in the HPSA\US\SERVER\DISK1\WINNT subdirectory. Choose "Install SNMP Agents and WEB Interface Software".
Chapter 1 Quick Start Continue this procedure to verify that all NetServers generated a Server Restart and that all web connections are operational. Part 4. Enable Remote Console Options For detailed information about enabling Support Anywhere's optional Remote Console features, see Chapter 3.
2 What is HP Support Anywhere? One of the challenges faced by today's network manager is to maintain control over increasingly decentralized computing environments. As networks become more complex, the servers need to be carefully managed and their performance tracked. This is where Support Anywhere fits in. Support Anywhere provides a set of management tools you can use to maintain and control networked HP NetServers E Series running Microsoft Windows NT or Novell NetWare/IntranetWare.
Chapter 2 Introducing HP Support Anywhere • installing and configuring network software, including web-based products If you are unfamiliar with software installation, or have not previously administered computer networks, contact your computer dealer or HewlettPackard for technical support. Documentation HP Support Anywhere includes the following documentation: • This guide, which describes how to install and use HP Support Anywhere to manage your HP NetServer E Series servers.
Chapter 2 Introducing HP Support Anywhere HP Support Anywhere Helps You Manage Your Servers Support Anywhere's web interface allows you to browse critical information about your servers from the office intranet. Network administration is simplified because you can remotely view a summary of alarms generated by a given server, set alarm parameters, check disk drive capacity, and review SCSI bus and network interface configuration, and server configurations.
Chapter 2 Introducing HP Support Anywhere such as SCSI device status, disk capacity, and network card status. When an agent on the server discovers an unusual condition or a potential problem that may affect server function, the server software sends an SNMP alarm message over the LAN to a client PC that you designate. • Support Anywhere's Auto Alert client software allows any designated client PC running Windows to receive server messages over the LAN. The following illustration shows how this works.
Chapter 2 Introducing HP Support Anywhere Figure 4: Example HP Auto Alert Alarm Auto Alert's traffic light displays the severity of the alarm at a glance. A red light indicates a problem requiring immediate attention. A yellow light signals a warning and a green light indicates a return to normal server operations. The blue "i" symbol is an informational message only; no action is necessary.
Chapter 2 Introducing HP Support Anywhere Support Anywhere is flexible in its management of multiple network operating systems (NOS). However, to use the web interface features, the following NOSspecific rules apply: • For Novell NetWare/IntranetWare, each server that you want to manage via a Support Anywhere web page must either be a web server, or must be managed via a Windows NT web server. • For Microsoft Windows NT, only one server needs to be set up as a web server.
Chapter 2 Introducing HP Support Anywhere Figure 6: HP Support Anywhere Server Description Page HP Auto Alert Features Support Anywhere's alarm notification feature, Auto Alert, provides: • Alarm notification in an easy-to-use, intuitive 'stoplight' interface • Problem identification, coupled with appropriate remedies • Server operational status: up/down • Centralized monitoring of multiple HP NetServers running either Novell NetWare/IntranetWare or Windows NT network operating systems • Notification o
Chapter 2 Introducing HP Support Anywhere HP Auto Alert Alarms List The table below lists the types of monitoring and alarm notifications that may be sent to your HP Auto Alert Client.
Chapter 2 Introducing HP Support Anywhere HP Console Redirection (E40 only) HP Console Redirection is built into the E 40 and E 45 NetServer BIOS and is NOS independent. Use HP's BIOS level remote access to diagnose and remedy problems associated with a NetServer's hardware operations or configuration. Using Remote Console, you can remotely access a customer's NetServer to: • Update the system BIOS. This feature is particularly useful since it allows you to update a NetServer's BIOS remotely.
Chapter 2 Introducing HP Support Anywhere • run NOS-level diagnostics on the NetServer • access the NetServer's control panel to review and modify a connected NetServer's NOS level configuration settings, including network settings, administrative tools, and driver installation. RCONSOLE (NetWare) You can use Novell NetWare's RCONSOLE program to take control of a customer's HP NetServer running Novell NetWare/IntranetWare.
Chapter 2 Introducing HP Support Anywhere • HP Web Interface Software During setup, web interface software is installed on your Novell NetWare or Windows NT web server. It is preconfigured to provide you with details about each of your selected HP NetServer E Series servers, including configuration and alarm details. • HP Automatic Server Restart Automatic Server Restart (ASR) eases the burden of dealing with a system crash or "hang" by automatically restarting the system if a failure occurs.
Chapter 2 Introducing HP Support Anywhere • An HP NetServer E Series connected to the network • For an HP NetServer running Novell NetWare (v3.12 or later), you need at least 500K of unused disk space on the NetWare SYS volume. For an HP NetServer running Microsoft Windows NT, you need at least 500K of available disk space on the drive where the operating system is located.
Chapter 2 Introducing HP Support Anywhere NOTE For web-based management of non-web servers (either Novell NetWare or Windows NT), the only requirement is that there must be a Microsoft Windows NT web server to support them. Web support in a NetWare/IntranetWare-only environment is limited to NetWare/IntranetWare web servers only.
Chapter 2 Introducing HP Support Anywhere ◊ Windows for Workgroups 3.1, or 3.11, running in enhanced mode. If you plan on managing Novell NetWare servers, your Windows for Workgroups Support Anywhere Client must be configured for NetWare network access. Run Network Setup from the Network group in the Windows Program Manager to verify or change your Windows network configuration. ◊ Windows NT Workstation 3.
3 Installing HP Support Anywhere This chapter details the installation of Support Anywhere software for both the client workstation and for each NetServer you want to include in your setup. Before beginning installation, be sure you have complied with the requirements in the "Required Hardware and Software" section of Chapter 2. Support Anywhere Client installation is performed in the context of the HP NetServer's network operating system—either Novell NetWare or Microsoft Windows NT.
Chapter 3 Installing the HP Support Anywhere Software Part 3. Verify Correct Installation Part 4. Remote Console Options Before You Begin Keep in mind that the steps for installing Support Anywhere software differ depending on whether your servers are running Novell NetWare/IntranetWare or Microsoft Windows NT. If you want to use Support Anywhere's web-based management features, copy and fill out the Configuration Worksheet in Appendix D.
Chapter 3 Installing the HP Support Anywhere Software config The IPX address takes the following form: internal network number-000000000001 An IPX is always composed of two elements, the 8-character internal network number and, separated by a dash, a 12-character, device number node address. Thus: XXXXXXXX-YYYYYYYYYYYY where X =internal network number, and Y=000000000001. Assemble the IPX address using the information provided by the NetWare config command.
Chapter 3 Installing the HP Support Anywhere Software Be sure not to couple the device number and the network number. In this example, the correct IPX address is: abcd1234-000000000001.
Chapter 3 Installing the HP Support Anywhere Software Part 1. Setup at the Local Client Workstation Close all open applications currently running on the workstation you have designated as your Support Anywhere Client. Your client workstation must be network connected and running the TCP/IP or IPX, or both. If you have HP NetServers running Novell NetWare/IntranetWare, remember that Support Anywhere software is installed on both the client and server(s) while you're at the client workstation.
Chapter 3 Installing the HP Support Anywhere Software Figure 7: Configuring the Server Information Screen Setup automatically builds a list of all your NetWare servers, but does not identify your Windows NT servers (if any). However, setup provides you with an opportunity to include the names of the Windows NT NetServers you want to manage. 5. Configure NetServers identified on Server List. Click a listed server to select it.
Chapter 3 Installing the HP Support Anywhere Software ◊ Network and SNMP Info ∗ IP and IPX Addresses (as appropriate) A Windows NT server can be assigned either an IP address (such as 15.60.89.90), or an IPX address. A NetWare server is usually assigned an IPX address (A1234567.123456789123), but may also have an IP address. Type in the IP and/or IPX address(es) for each selected server. NOTE Web servers cannot function without an IP address. You must designate the IP address for NetWare web servers.
Chapter 3 Installing the HP Support Anywhere Software Repeat these configuration steps if you wish to split support of your nonweb servers with more than one web server. 7. Print out the Windows NT server list. At the end of Client Setup (Part 1), a text file lists your managed NT servers and your client's hostname and IP address. Be sure to print this file. You'll need the information to install the SNMP software agents on your HP NetServers running Windows NT. The figure below shows a typical printout.
Chapter 3 Installing the HP Support Anywhere Software Figure 8: HP Support Anywhere Group in Program Manager for Windows NT 3.51 or Windows for Workgroups NOTE After you have installed Support Anywhere, Auto Alert is automatically loaded every time you boot the Support Anywhere Client. If you don't want Support Anywhere's Auto Alert feature to load automatically, remove the program from the Startup Group. Part 2.
Chapter 3 Installing the HP Support Anywhere Software Installing on Windows NT Servers Setup has already installed Support Anywhere client software, but you still need to install the Support Anywhere server software to complete setup. Remember that you must have administrator privileges for the servers you plan to manage using Support Anywhere.
Chapter 3 Installing the HP Support Anywhere Software NOTE If you installed your Network Operating System utilizing the Configuration Assistant "Express mode" or Custom "Automated mode" from the HP NetServer Navigator CD (version F.01.05 and later) , you may skip at least steps 2 to 6 of the Windows NT instructions listed below. If you've also set the SNMP trap destination of your client during the NOS install, you may also skip step 1 of the Windows NT instructions listed below.
Chapter 3 NOTE Installing the HP Support Anywhere Software You cannot install the Support Anywhere software while the SNMP service is running. If the SNMP service is running on your HP NetServer, Support Anywhere setup will detect it and stop it for you. 4. Choose "Install SNMP agent and Web Interface software." 5. Based on the printout you generated at the end of Client Setup (Part 1), identify your NetServers as either web or non-web. 6. When server setup is complete, restart the server.
Chapter 3 Installing the HP Support Anywhere Software Figure 9: An Auto Alert Server Down Message NOTE Auto Alert messages are stacked and displayed in the order they are received (early messages supersede those received more recently). If NetServer installation is successful, as soon as you restart the NetServer, an Auto Alert restart message is sent to your Support Anywhere Client. However, remember that the Server Restart messages are stacked underneath the Server Down messages.
Chapter 3 Installing the HP Support Anywhere Software Figure 10: Server Restart Message At the client workstation, start with the top Auto Alert notification: 1. Using your Configuration worksheet, check off the Server Down messages as you clear them. Continue until all Server Down messages have been cleared. 2. Again using the Configuration Worksheet, check off each server's Auto Alert restart (Cold Start) message in the appropriate column.
Chapter 3 Installing the HP Support Anywhere Software 3. After all Auto Alert messages have been cleared, click the Support Anywhere icon to activate your web browser. The following screen appears listing all servers under web management. 4. Click a server on the list to "go there". When you are finished examining the server's home page, click "Back" to return to Support Anywhere's listing of servers managed via the web.
Chapter 3 Installing the HP Support Anywhere Software 5. Continue this procedure, clicking each server until you have verified that each server is accessible. Troubleshooting The server components of Support Anywhere are designed to run only on HP NetServers E Series. The server software will not function properly on any other equipment.
Chapter 3 Installing the HP Support Anywhere Software the trap destination address here as described in your Microsoft documentation. 3. Did you restart the server to load the Support Anywhere SNMP alarm agents? Check to ensure that the Support Anywhere alarm agent services have been started on your server (see Step 1 above). 4. Send a test trap to the client. You can send additional test traps to your client after checking the above items. There are two methods: ◊ Restart the server.
Chapter 3 Installing the HP Support Anywhere Software If you cannot use Support Anywhere's web interface To utilize Support Anywhere's web interface feature for your non-web servers, you must add them to the support list of a Windows NT web server. If you have not properly assigned your non-web servers, do so by re-running Client Setup (Part 1). Choose the Configure Servers option.
Chapter 3 Installing the HP Support Anywhere Software Part 4. Remote Console Options The HP NetServer E 40 and E 45 offers a range of optional remote control capabilities, which allow you off-site access to an E Series NetServer. With a modem connection at one of the NetServer's serial ports, personnel at a distant workstation or terminal can control server functions (including the boot process), run diagnostic utilities, and manage and configure NOS-level NetServer functions.
Chapter 3 Installing the HP Support Anywhere Software For supplemental information on setup and use of the Remote Console feature at the server, see "Server Management Using HP Support Anywhere" in the HP NetServer E Series User Guide. HP Remote Console Redirection (E 40 and E 45 only) The HP NetServer E 40 and E 45's built-in Remote Console Redirection feature can be used to provide troubleshooting and diagnostic services.
Chapter 3 Installing the HP Support Anywhere Software Minimum Server Requirements In order to use HP Remote Console Redirection, your server needs: • An installed HP Utility Partition • An external modem or direct connection via one of the HP NetServer E 40 or E 45's two serial ports • An HP NetServer Navigator CD-ROM Version F.00.20 or later. (To find the version number, look on the CD-ROM, opposite the HP logo.
Chapter 3 Installing the HP Support Anywhere Software You first setup and configure Remote Console Redirection at the NetServer. Steps include assigning a serial (COM) port and password, and then initializing the modem. Once the modem at the NetServer has been initialized, you can use pcANYWHERE32 (with either Windows NT or Win95), or any standard communications program running on a console workstation to establish a simple, character-based terminal connection.
Chapter 3 Installing the HP Support Anywhere Software through the options, match your port to the interrupt data provided in Table 2. Table 2: HP NetServer E 40 and E 45 Default Serial Port Interrupts E 40 and E 45 Label NOTE Port Interrupt Serial A COM 1 3F8h IRQ 4 Serial B COM 2 2F8h IRQ 3 Your serial port IRQ and I/O address settings must match the entry in the Console Redirect Port field.
Chapter 3 Installing the HP Support Anywhere Software 1. Reboot the server and, when prompted, press [F12]. The server displays the Utility Partition Manager. 2. On the Utility Partition Main Menu, cursor to "HP Console Redirection." The server displays the HP Console Redirection screen. 3. From the popup menu, select "Initialize the modem." The program supplies a default initialization string (AT&F). This string includes a group of characters sent to the modem that configure it for routine operations.
Chapter 3 Installing the HP Support Anywhere Software You can enter any alphanumeric combination up to 20 characters in the space provided. The password you enter here will be required for remote access to the HP NetServer. 5. Tab to OK and press Enter. The HP Modem Initialization Utility saves the modem initialization string and password, and informs you that initialization is about to occur. 6. Select Yes to initialize the modem. (Cancel returns you to the HP Utility Partition's Main Menu.
Chapter 3 Installing the HP Support Anywhere Software If you plan to manage your HP NetServer E 40 or E 45 using either a direct terminal connection or via modem, and you have chosen not to use Symantec's pcANYWHERE32, make sure your terminal emulation software: • Provides remote dial-in and communications features • Is correctly configured for console redirection Regardless of which communications software you use, the following parameters apply at the server's COM port Table 3: Communications Parameter
Chapter 3 Installing the HP Support Anywhere Software Table 4: Terminal Emulation Settings Setting Recommended Alternate Emulation ANSI Color Monochrome ANSI/VT-100 Character Set Extended PC/IBM PC ANSI Screen Dimensions 80 x 25 80 x 24 Line Wrap OFF Local Echo OFF Scroll ON Carriage Return Translation None Backspace Translation None Cursor Underline, blinking Installing and Configuring pcANYWHERE32 at the Remote Console Although there are several connection options, typically you
Chapter 3 Installing the HP Support Anywhere Software 4. To run pcANYWHERE32, double-click the pcANYWHERE32 program icon in the pcANYWHERE32 program group, or choose it from the Start menu. 5. The first time you start pcANYWHERE32, the Smart Setup Wizard helps you configure your system by prompting you for basic information such as COM port and modem specifications. After the initial installation is complete, pcANYWHERE32 displays the main program window.
Chapter 3 Installing the HP Support Anywhere Software To rename the connection item you created, right-click the connection item. From the popup menu, choose Rename. Type in the new name. 3. Enter the serial (COM) port assignment and telephone number of the server you identified in the previous screen. Be sure the Baud rate for communication between the HP NetServer and the local modem is set at 19,200.
Chapter 3 Installing the HP Support Anywhere Software 4. Click OK to return to the main program window. pcANYWHERE32 displays a connection icon in the main program window representing the HP NetServer you just configured. NOTE You can copy and paste the connection icon multiple times to create an icon for each HP NetServer you want to manage. Be sure to modify the server name and phone number entries for the individual entries.
Chapter 3 Installing the HP Support Anywhere Software function is suspended until a remote user successfully logs on. The server remains in this standby state indefinitely until a connection is made, or until you disable the remote login by pressing the space bar at the server. At the Remote Console To initiate a remote management session using pcANYWHERE32: 1. Run pcANYWHERE32 from the pcANYWHERE32 program group in your Windows Program Manager. 2. Double-click the icon you created for your HP NetServer.
Chapter 3 Installing the HP Support Anywhere Software Remote Console Modem Support Anywhere Server After setting the server to receive using pcANYWHERE32, the server may be taken over by the remote console. NetServer Modem Support Anywhere Remote Console Using a modem, the offsite remote console workstation, using pcANYWHERE32, may dial into and take full graphic control of the HP NetServer.
Chapter 3 Installing the HP Support Anywhere Software Minimum Server Requirements In order to use Graphic Console Redirection, your server needs: • An external modem or direct connection via one of the HP NetServer E 40 or E 45's two serial ports • pcANYWHERE32 communications software running on Windows NT On the HP NetServer, pcANYWHERE32 host software is optionally installed as part of the HP Support Anywhere installation. Minimum Console Requirements For the remote console, you can use any ANSI X3.
Chapter 3 Installing the HP Support Anywhere Software 1. Insert the HP Navigator CD into the CD-ROM drive and, at the DOS command prompt, type: x:\HPSA\US\SERVER\DISK1\WINNT\SETUP.EXE where x: is the drive letter of the HP NetServer's CD-ROM drive. Follow the instructions on the screen to install pcANYWHERE32. 2. Once pcANYWHERE32 is installed, restart the server and run pcANYWHERE32 by double-clicking the pcANYWHERE32 program icon in the pcANYWHERE32 program group.
Chapter 3 Installing the HP Support Anywhere Software After you have finished running the Smart Setup Wizard, the pcANYWHERE32 main program window appears. pcANYWHERE32 menu bar pcANYWHERE32 action button bar To finish configuration, at the main program window: 1. Click "Be A Host PC." 2. Select the Modem connection item (see illustration below). 3. Right-click the Modem connection item to display the drop-down menu. 4. Choose "Properties…" from the drop-down menu in the Connection Info section.
Chapter 3 Installing the HP Support Anywhere Software After verifying that the COM port and modem type are set correctly, click OK to return to pcANYWHERE32's main program window. 5. Run the Modem connection item by double-clicking it. This initializes the modem and establishes the Modem connection item you just set up as the default. NOTE The settings you have just selected become pcANYWHERE32's defaults for the server-side installation.
Chapter 3 Installing the HP Support Anywhere Software order to initialize a warm server reboot. For a complete listing of emulation sequences supported by the E 40 and E 45 BIOS, see Appendix B. RCONSOLE (NetWare) Novell NetWare's RCONSOLE feature works at the NOS level to provide full remote access to a NetServer running NetWare 4.11. Installation of RCONSOLE requires specific setup steps at both the console and NetServer before you can establish an RCONSOLE communications link.
Chapter 3 Installing the HP Support Anywhere Software • An HP NetServer running Novell NetWare (4.0 or 4.11) and including RCONSOLE software and utilities Minimum Console Requirements For best results, use an ANSI color terminal that supports 25-line mode and IBM PC character set.
Chapter 3 Installing the HP Support Anywhere Software exit 7. Reboot, then run NetWare. Change to the NetWare server directory and type: server At this point, your server is permanently enabled for RCONSOLE connection. Setup at the NetWare Client RCONSOLE software must also be installed and configured at the workstation used as the remote console. To install RCONSOLE software at the NetWare client workstation: 1. Copy the following files stored on the IntranetWare 4.11 CD to a common directory: rconsole.
Chapter 3 Installing the HP Support Anywhere Software 6. Press [Esc] to return to the previous screen. Highlight the phone number of the server you want to call using RCONSOLE and press [Enter]. RCONSOLE dials the selected server, establishes a connection and then supplies you with a list of servers available via the selected phone access. As soon as you select a server RCONSOLE initiates a remote console session.
4 Using HP Support Anywhere This chapter describes Support Anywhere services. It assumes that you are familiar with the concepts and terminology introduced in Chapter 2, and that you have already set up the Support Anywhere Client and installed Support Anywhere on at least one HP NetServer E Series system.
Chapter 4 Using HP Support Anywhere Double-clicking the Auto Alert icon displays a panel with Support Anywhere version information. NOTE If you close the Auto Alert service at the Support Anywhere Client, you will no longer be notified of alarms on your HP NetServers. HP Support Anywhere Auto Alert Auto Alert is a service that monitors the operating environment of HP NetServers and generates notifications and alarms based on factory-defined error thresholds.
Chapter 4 Using HP Support Anywhere The severity of the notification from the HP NetServer is color-coded in the traffic light icon located in the upper-left corner of the screen: • a red light signals that a critical event occurred; immediate action is indicated • a yellow light cautions that a minor-level problem exists; action should be taken soon • a green light indicates a return to normal operations This symbol indicates an informational message; no action is necessary Auto Alert Response Option
Chapter 4 NOTE Using HP Support Anywhere If your Support Anywhere Client has fax capability, you can redirect the printed summary to a service center, or other facility by using the fax software's print-to-fax feature. If you are not sure how to respond to an Auto Alert notification, print a copy of the Support Anywhere notification for a reference, then call your dealer or contact HP Customer Support. Auto Alert Advice To get more information about an Auto Alert notification, click Advice.
Chapter 4 Using HP Support Anywhere Because each Auto Alert message is positioned in the same place on your Client's display, if you receive multiple alarms, only the first alarm received will be visible. Subsequent alarms are stacked in chronological order behind the currently displayed Auto Alert notification, with the oldest displayed first. After you have read and closed the currently displayed message (by clicking OK), the message is immediately replaced by the next notification and so on.
Chapter 4 Using HP Support Anywhere Figure 16: Support Anywhere Welcome Screen Support Anywhere lists all managed NetServers currently configured for your network. When you click on a server, your web browser connects you to that server's home page.
Chapter 4 Using HP Support Anywhere Figure 17: Support Anywhere Home Page—Server Description Server Description Page This is the NetServer's home page, which provides you with an overview of the NetServer's current operational status and configuration. The key elements include: • Server Name This is the hostname you provided for the server during Support Anywhere installation. • Date and Time of Sample All the information provided about the alarms is based on this time.
Chapter 4 Using HP Support Anywhere • Current Alarms The number of current outstanding alarms generated by this NetServer is displayed in bold red text. For more detailed information, click Alarms to view an Alarm Summary and an Alarm History.
Chapter 4 Using HP Support Anywhere Figure 18: Support Anywhere Configuration Page—Disk Storage To change a threshold setting: 1. Click to highlight the box containing the value you want to modify. 2. Enter a new value. 3. At the bottom of the page, click Accept to install the new values for future notifications. OR Click Cancel to retain the previously installed value. Support Anywhere returns you to the Server Description home page.
Chapter 4 Using HP Support Anywhere Figure 19: Support Anywhere Configuration Page—Network Interface Card The filename of the NIC driver is identified along with a description of the driver, and the interrupt. SCSI Bus Information This page provides important information about your SCSI Bus configuration.
Chapter 4 Using HP Support Anywhere the operating system, version, and network name. No information on this page may be modified. Menu Buttons In addition to the descriptive information about the NetServer, Support Anywhere's sidebar menu provides six buttons to help you manage your NetServer in the context of your network. Refresh Clicking Refresh updates all server information for the selected server.
Chapter 4 Using HP Support Anywhere To clear an alarm, click the checkbox in the first column for each alarm you no longer want included in the summary. By clicking in the Check column you "acknowledge" the alarm. Then when you click "Accept" at the bottom of the page, Support Anywhere clears all checked alarms from the Alarms Summary, stores a record of the acknowledged alarms on the Alarms History page, and returns you to the Server Description home page.
Chapter 4 Using HP Support Anywhere To view an historical listing of all alarms generated by the NetServer, click the Alarm History jump at the bottom of the Alarm Summary page. The Alarms History page is a complete listing of all "Accepted" or acknowledged alarms produced by the server. HP Support If your client is connected to the Internet, click HP Support for information about NetServer maintenance, configuration, and repair.
Chapter 4 Using HP Support Anywhere World Wide Web page over the Internet. The HP web page lists support resources, including Technical Support, and information about peripherals available for your HP NetServer. In addition, you can download the most recent version of software designed specifically for your NetServer from the HewlettPackard FTP site. Notes Click Notes for a log of user-entered information specific to the particular NetServer.
Chapter 4 NOTE Using HP Support Anywhere To find out more about whether a particular security option is supported by your web server, check the documentation that came with your web server software. User IDs and Passwords An easy and inexpensive way to provide Internet security is to use passwords and user IDs. This option is attractive not only because it is inexpensive and easy to implement, but because it's a feature available with most web server software.
Chapter 4 Using HP Support Anywhere Typically, the public key is widely distributed. The private key, however, is kept secret, so that the message can only be decrypted by someone in possession of the private key. Using this method of encryption, both the request for a document and the document itself are encrypted to ensure that a text message can be read only by the intended recipient. Netscape's SSL Encryption Another effective encryption scheme is called Secure Socket Layer (SSL).
A Customizing the Support Anywhere HP NetServer This appendix covers the procedures for a customized installation of Support Anywhere Server software. Do not attempt to customize Support Anywhere's SNMP alarm agent software unless you are a confident network administrator and understand the use of command line parameters.
Appendix A Customizing the HP Support Anywhere Server Software may make floppy diskette masters of the Server Software through the HP Management Solutions menu of the HP NetServer Navigator. 2. Map a drive letter from the client to the server's SYS:\SYSTEM directory. 3. Copy the files HPASR.NLM, HPRADRV.NLM, and HPLOGAPI.NLM from X:\HPSA\US\SERVER\DISK1\NETWARE to the SYS:\SYSTEM directory, where X is the drive letter for the CD-ROM drive that contains the HP NetServer Navigator CD-ROM. 4.
Appendix A Customizing the HP Support Anywhere Server Software NOTE By default, the ASR driver and ASR service programs are configured in the registry to be started automatically. An administrator may change this to manual control by using the standard Windows NT Service / Driver configuration programs reached through Program Manager: Control Panel, then Service or Drivers. • ASRDEV.SYS This ASR driver mediates communication between the ASR service program and the ASR hardware. • ASRSRVC.
Appendix A Customizing the HP Support Anywhere Server Software hardware. You may reconfigure the restart time in the range 300 seconds (5 minutes) to 1800 seconds (30 minutes) by running ASRUSER /t. The change will remain in effect even after restarting your system. 82 /p Changes the ASR service program polling period. This is the time interval at which the ASR service program resets the ASR hardware timer. It must be less than the automatic hardware reset time.
B Terminal Emulation Keys (E 40 and E 45 only) When keyboard commands are redirected to the NetServer's keyboard from a remote console, keystrokes generated on a generic terminal keyboard may not be able to control all the NetServer's keyboard keys. When there is no direct mapping between the remote keyboard and the NetServer keyboard, special keys on the NetServer keyboard are emulated using character strings.
Appendix B 84 Remote Console Redirection Sequence Legend Sequence Legend Esc [ K End Esc [6 9 ~ cF6 Esc [ M F5 Esc [7 0 ~ cF7 Esc [ U Page Down Esc [7 1 ~ cF8 Esc [ V Page Up Esc [7 2 ~ cF9 Esc [ Z Shift Tab Esc [7 3 ~ cFl0 Esc [ i Print Screen Esc [7 4 ~ cFll Esc [ 2 i Shift Print Screen Esc [7 5 ~ cFl2 Esc [1 7 ~ F6 Esc Esc Esc Esc [1 8 ~ F7 Esc Del Ctrl-Alt-Del
C Glossary of Network Terminology BPS An acronym for Bits Per Second. The term BPS is used on a network as a measurement of speed or data throughput. client A computer workstation connected to a Local Area Network (LAN) that has access to resources located on another (usually more capable) computer called a server, HP NetServer, or file server. A client can request some service to be performed by another networked device. CPU An acronym for Central Processing Unit (CPU).
Appendix C Glossary of Network Terminology peripheral device (such as a modem, printer, or CD-ROM drive) for which the computer itself doesn't have the proper connections. HP Support Anywhere Client A workstation on a LAN designated to receive information about operating conditions at networked HP NetServer E Series servers. HP NetServer Navigator CD-ROM A repository of software support products including setup and installation programs for Support Anywhere. I/O An acronym for Input/Output.
Appendix C Glossary of Network Terminology node A computer, file server, or peripheral device connected to a LAN that is used to create receive or repeat a message or stream of data. Generally, a node refers to a client or workstation. (See client and workstation) packet A unit of information typically sent across a network from one device to another.
Appendix C Glossary of Network Terminology TCP/IP An acronym for Transmission Control Protocol/Internet Protocol. TCP/IP defines specific networking rules for connecting different kinds of computers and managing data errors, security issues, and line failures. WAN An acronym for Wide Area Network. WAN is a communications network similar in function to a Local Area Network (LAN) that can cover whole geographical regions using telephone cables or microwave typically provided by a common carrier.
D Configuration Worksheet Make a copy of this configuration worksheet to fill out before you begin setting up Support Anywhere on your network.
E Warranty, Software License, and Support Software Product Limited Warranty The HP Software Product Limited Warranty will govern all Software which is provided to you (including Microsoft software) as part of the HP computer product. This HP Product Limited Warranty will supersede any non-HP software warranty terms that may be found in any documentation or other materials contained in the computer product packaging. Ninety-Day Limited Software Warranty.
Appendix E Warranty, Software License and Support This warranty gives specific legal rights, and you may also have other rights that vary from state to state, or province to province. Limitation of Liability and Remedies. THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
Appendix E Warranty, Software License and Support • The HP Support Anywhere Client software may be used on one or more client personal computer workstations connected to a network that includes HP NetServer E Series systems. • The Server software may be used on one or more HP NetServer E Series systems. • The Remote Console communications software (Symantec's pcANYWHERE32 product supplied by HP) may be used on one remote personal computer workstation and one HP NetServer E Series. Ownership.
Appendix E Warranty, Software License and Support 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved.
Appendix E Warranty, Software License and Support Austria: 0660 6386 Belgium (Dutch): 02 626 8806 Belgium (French): 02 626 8807 Denmark: 3929 4099 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 22 11 6299 Portugal: 01 441 7199 Spain: 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 United Kingdom: 0171 512 5202 International (English): 44 171 512 5202 Asia/Pacific.
Appendix E Warranty, Software License and Support Using Other Information Services Worldwide, access the HP NetServer World Wide Web home page: http://www.hp.com:80/netserver/support For software patches and driver updates: In the US, access the HP PC Support BBS: (208) 344-1691 Worldwide, access the HP FTP Server: ftp://ftp.hp.com/pub/servers You can also access the FTP directly, using the following instructions:: From the DOS prompt: ftp ftp.hp.
Index A Agent installing ASR on NetWare server, 79 Alarm Agent overview, 18 Alarms Response options, 65 Alerts Advice screen, 66 Response options, 65 ASR loading NLM for NetWare server, 79 ASR file parameters for Windows NT, 80 ASR NLM file parameters, 80 Audience Assumptions, 9 Auto Alert Advice screen, 66 Alarms List, 16 Features, 11, 15 Overview, 10 Automatic Server Recovery loading NLM for NetWare server, 79 NLM file parameters, 80 Windows NT file parameters, 80 Automatic Server Restart (ASR) overview,
Index Verify Correct Installation, 34 Remote Console, 49 Installing Remote Console, 43 Installing, Support Anywhere, 23 K Keyboard mapping, 58 L Loading NLMs manually on the server, 79 M Modems supported for Remote Console, 41 N NetServer Setup Quick Start, 5 NetWare ASR NLM file parameters, 80 loading Automatic Server Recovery NLM, 79 loading NLMs manually on the server, 79 NetWare NetServer Setup, 31 NetWare RCONSOLE, requirements for using at the remote console, 60 NetWare RCONSOLE, requirements for usi
Index server requirements, 43 server requirements for graphic redirection, 55 setting up graphic redirection, 53 terminal emulation settings, 49 using, 52 using RCONSOLE, 18 Utility Partition features, 17 Remote Console Redirection setup overview, 42 Remote Console setup, 47 Requirements hardware and software, 19 Remote Console, 43 Remote Console server, 43 S SCSI Bus Information Web page, 72 Security for the Web, 76 Serial ports setting at the server, 56 Server Configuration Web page, 70 Server configurat
Index Server description page, 69 System Information page, 72 Using, 67 Web interface problems, troubleshooting, 40 Web Security, 76 Web server requirements for Support Anywhere, 20 Windows NT 100 ASR file parameters, 80 Windows NT console requirements for graphic console redirection, 55 Windows NT NetServer Setup, 31 Windows NT server pcANYWHERE32 installation, 55 Windows NT server requirements for graphic console redirection, 55
