HP Support Anywhere Installation and User Guide

Chapter 2 Introducing HP Support Anywhere

• run NOS-level diagnostics on the NetServer

• access the NetServer's control panel to review and modify a connected

NetServer's NOS level configuration settings, including network settings,

administrative tools, and driver installation.

RCONSOLE (NetWare)

You can use Novell NetWare's RCONSOLE program to take control of a

customer's HP NetServer running Novell NetWare/IntranetWare. RCONSOLE

works at the NOS-level to provide full character-based remote access to a

NetServer running IntranetWare 4.11. Features include the ability to:

• load and unload modules (NLMs)

• run NOS-level diagnostics on the NetServer

• monitor and evaluate NetServer performance

• perform NOS-level configuration including modification of network

settings

For supplemental information on setup and use of the Remote Console feature at

the NetServer, see "Server Management Using HP Support Anywhere" in the HP

NetServer E Series User Guide.

Software Components

The Support Anywhere software stored on the HP NetServer Navigator CD-ROM

consists of two components: Support Anywhere server software and Support

Anywhere client software.

HP Support Anywhere Server Software

Support Anywhere software must be installed on each HP NetServer and

includes:

• HP SNMP Alarm Agent Software HP's Simple Network Management

Protocol (SNMP) based software works behind the scenes to identify

changes in the HP NetServer status. When a monitored operation on the

server exceeds a pre-defined threshold, a notice is relayed over the

network using SNMP software (installed at both the HP NetServer and

Support Anywhere Client).