HP Support Anywhere Installation and User Guide

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Contents

1 Quick Start....................................................................................................1

Part 1. Setup at the Client Workstation .........................................................4

Part 2. Setup at Each HP NetServer .............................................................5

Part 3. Verify Correct Installation...................................................................6

Part 4. Enable Remote Console Options.......................................................7

2 What is HP Support Anywhere?..................................................................9

Audience Assumptions...................................................................................9

Documentation.............................................................................................10

HP Auto Alert Helps You Monitor Your Servers............................................10

HP Support Anywhere Helps You Manage Your Servers..............................11

Your Servers Alert You to Problems.........................................................12

Problems With Solutions..........................................................................12

Web Interface Features ...............................................................................14

HP Auto Alert Features ................................................................................16

HP Auto Alert Alarms List ........................................................................17

Remote Console Options .............................................................................17

Software Components..................................................................................19

Required Hardware and Software.................................................................21

HP NetServer Hardware Required ...........................................................21

HP NetServer Software Required.............................................................21

HP Support Anywhere Client Hardware Required.....................................22

HP Support Anywhere Client Software Required......................................23

3 Installing HP Support Anywhere...............................................................25

Installation Overview....................................................................................25

Part 1. Setup at the Local Client Workstation..............................................29

Part 2. Setup at Each HP NetServer ...........................................................34

Installing on Novell NetWare Servers ......................................................34

Installing on Windows NT Servers ...........................................................34

Part 3. Verify Correct Installation.................................................................37

Troubleshooting .......................................................................................40

Part 4. Remote Console Options.................................................................43

HP Remote Console Redirection (E 40 and E 45 only).............................44

Graphic Console Redirection (Windows NT) ............................................55