HP Support Anywhere Installation and User Guide

Chapter 4 Using HP Support Anywhere
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NOTE If your Support Anywhere Client has fax capability, you can
redirect the printed summary to a service center, or other
facility by using the fax software's print-to-fax feature.
If you are not sure how to respond to an Auto Alert notification, print a copy of
the Support Anywhere notification for a reference, then call your dealer or
contact HP Customer Support.
Auto Alert Advice
To get more information about an Auto Alert notification, click Advice. A
standard Windows help screen appears with context-appropriate information
about the current Auto Alert notification. The following Advice screen explains
the red-light notification shown in the preceding figure.
Figure 15: Auto Alert Advice Screen
Auto Alert OK
After you have received an Auto Alert notification, you can clear the message at
any time by clicking OK. If an Advice screen is also displayed, you must first
close the Advice screen before you can clear the notification.
NOTE When you clear an Auto Alert message by clicking OK, the
Client does not retain a record of the cleared alarm. However,
Support Anywhere does log all alarms on the server's web
page. Click Go There to launch your client's web browser and
review the NetServer's alarm history.