HP Netserver DiagTools v1.0x User Guide

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)

IDE

FDD (Flexible Disk Drive)

SCSI

KBD (Keyboard)

Misc

Batch

NOTE Do NOT use the Erase Errors List command that appears briefly during test

operation. It would erase the error list that you will use to create a Support

Ticket.

3. To view all the test results use the Test Result Viewer in the Misc menu. To update Support

Ticket with the results from the tests run, press Esc and choose

6. Return to Main Menu

3. Create a Support Ticket

4. Choose

6. Exit DiagTools

5. Remove the flexible diskette from the drive.

6. If no further corrective actions are required, proceed with normal operation.

7. If (after corrective action) you still receive unsatisfactory test results, contact your in-house

information technology department or support provider.

Getting a Configuration Report

DiagTools in the text-based mode can detect and list the items shown in Table 4-2.

1. To get a report of your configuration, select

3. Create a Support Ticket

Press any key to build System Inventory

Press a key and wait a moment. When the menu returns, place a newly formatted diskette in

the drive and select

4. Save Support Ticket to Floppy

Use the Misc menu to select the Support Ticket Viewer.

Table 4-2. List of Items that DiagTools can Detect

• product name • serial number

• HP BIOS version • processor type, version, and speed

• cache memory type and size • total main memory

• active graphics adapter card including

vendor, product name, and capacity

• list of flexible disk drives, with drive

letter and capacity

• IDE device list, with device type and

capacity

• SCSI device list, with drive letter, device

type, and capacity

2. View the results using the Page Up and Page Down buttons on the keyboard.