HP Netserver DiagTools v1.0x User Guide

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)

• If any processors, memory or SCSI devices (listed in Table 4-2) are still not detected, it is

recommended that you run the Basic System Tests and create a Support Ticket anyway.

Doing so may give more information to help diagnose what the problem is.

SCSI Device Non Detected Troubleshooting

If one or more SCSI device is not detected during the hardware inventory, check the following:

• Rerun the test and observe the activity lights, if the SCSI device has them. No activity lights

indicate a drive may not be responding. Replace the drive and rerun the test.

• Check cables and termination to ensure they are correct. Refer to the documentation and the

technical reference label or card which accompany the unit.

• Check to ensure each device has a unique SCSI ID.

• Find out if you have an unsupported SCSI controller.

• Check to see your ASPI driver loaded.

If you locate and correct a difficulty, rerun the DiagTools tests to verify your corrective action.