HP Netserver DiagTools v1.0x User Guide

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1 DiagTools Overview
Introduction to Hardware Diagnostic Tools
The purpose of hardware diagnostic software is to provide tools for checking serious hardware problems. By
design, offline diagnostics execute simple tests of each hardware component in turn. Usually, such tests
create assurance that hardware is not the source of system problems. This allows the user to focus energy on
configuration problems, network problems, and software problems.
If hardware problems are confirmed, diagnostic tools can sometimes detect and diagnose the source of the
problem. In addition, diagnostic tools can capture information that allows support agents to quickly assess
the condition of system components.
To be most effective, offline diagnostics must be used in the context of a wider trouble-shooting procedure.
(See Chapter 2 for more information on troubleshooting.)
DiagTools Requirements and Capabilities
DiagTools Requirements
Running DiagTools requires a system which is capable of booting up from a flexible diskette (floppy drive).
Two blank, formatted flexible diskettes may be required. One diskette is needed to run DiagTools in
graphical mode, and another is recommended for use in saving the Support Ticket.
Systems Supported
DiagTools for HP NetServers is supplied on the HP NetServer Navigator CD-ROM version L:14:00 and
greater, and runs on the following models
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:
• HP NetServer LC 3 and subsequent models
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• HP NetServer LH 3 and subsequent models
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• HP NetServer LPr and subsequent models
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• HP NetServer LXr 8000 and subsequent models
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Notes
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If a system is not supported, when you attempt to run DiagTools, a message is
displayed:
Incompatible-PC
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Consult the readme file named DTREADME (on the DiagTools diskette or use the
MISC menu in the Advanced screen), to determine which systems are supported by a
particular version of DiagTools.
For the latest information on systems and accessories that support DiagTools, see the DTREADME file
located on the diskette. (See “How to Make a DiagTools Diskette with a Windows System” in Chapter 2.