HP NetServer LC 3 User Guide
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Installation Overview ...................................................................................1 Verify Contents ..............................................................................................1 View the Readme File....................................................................................1 Test the System Hardware (Optional).............................................................2 Snap on the Anti-Tip Pedestal.................................................
Contents 3 HP Information Assistant........................................................................... 27 Overview ..................................................................................................... 27 Audience Assumptions................................................................................. 27 Using Information Assistant.......................................................................... 27 Getting Help.............................................................
Contents Battery Problems ......................................................................................... 56 To Install a Replacement Battery ............................................................. 56 A Specifications ............................................................................................ 59 Environment ................................................................................................ 59 Weight and Dimensions ...............................................
Contents On-site..................................................................................................... 78 HP NetServer Limited Warranty Coverage................................................... 80 Technical Support ........................................................................................ 80 U.S. and Canada ..................................................................................... 81 Europe............................................................................
1 Installation Overview This chapter contains simplified setup information about your HP NetServer LC 3. For more detailed setup instructions, consult the HP NetServer LC 3 Installation Road Map. You may also want to consult HP Information Assistant, located on the HP NetServer Online Documentation CD-ROM. See Chapter 3 of this guide for a description. Verify Contents Unpack and verify the contents of the shipping box against the Contents Checklist included with your HP NetServer.
Chapter 1 Installation Overview Test the System Hardware (Optional) If you want to verify the system hardware as shipped, you can now run HP Diagnostic Assistant from the HP Navigator CD-ROM, as follows: 1. If you are not already running HP Navigator on the HP NetServer LC 3, boot the HP NetServer LC 3 from the HP Navigator CD-ROM: a. Press the power-on button. Press the CD-ROM drive eject button. Place the HP Navigator CD-ROM in the drive, and press the eject button again to close the drive.
Chapter 1 Installation Overview To install options, you will need a flat 1/4-inch screwdriver and T15 TORX® driver. F Figure 1-1.
Chapter 1 Installation Overview To remove the covers, refer to Figure 1-1 and do the following: 1. Turn off the HP NetServer and disconnect the power cord. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. This action helps avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry, as well as exposure to shock hazard from telephone ringing voltages.
Chapter 1 Installation Overview c. Push the top cover back, and lift it off. The Technical Reference Label is inside the top cover. 5. If you are installing any accessory boards or additional mass storage devices (other than hot-swap disk drive modules), also remove the side cover farthest from the system board (See Figure 1-1, Step D.): a. Grasp the two tabs at the top of the side cover. b. Pull upward and outward to lift the side cover off.
Chapter 1 Installation Overview Remove the System Board If you are adding additional memory, remove the system board first. Use the retaining latches to start lifting the system board. Grasp the metal bracket at the top of the system board, and lift the system board straight up and out of the HP NetServer, as shown in Figure 1-2. Figure 1-2.
Chapter 1 Installation Overview Figure 1-3. Insert the DIMM CAUTION Only install DIMMs on a system board lying flat on a staticdissipating work surface. The metal crosspiece indicated by the arrow in Figure 1-3 must be OFF the work surface. Otherwise, flexing can damage the system board. Follow these steps to install each DIMM in a DIMM socket on the system board. DIMMs can be 64 MB, 128 MB or 256 MB in any combination. They can be installed in any order in any of the DIMM sockets on the system board.
Chapter 1 Installation Overview 4. Insert the DIMM fully the into the socket. The retaining clips will grasp the DIMM automatically if it is inserted properly. If the clips do not close, the DIMM is not inserted correctly. CAUTION Do not rock the DIMM into place, but apply firm and even pressure (significantly more than you would when installing SIMMs). If the retaining clips do not close, remove the DIMM and repeat Steps 2-4.
Chapter 1 Installation Overview Retaining Latch System Board in Raised Position Retaining Latch Slot Cover Slot 1 Slot 5 Slot 6 Backplane Figure 1-4. System Board in Raised Position Install Accessory Boards Install all accessory boards at this point. The backplane in the HP NetServer has five PCI-only slots (numbered 2 through 6) and one combined PCI/ISA slot (number 1). Boards can be identified by the shape of their connectors, as shown in Figure 1-5.
Chapter 1 Installation Overview Figure 1-5. PCI/ISA Board Identification For a list of boards HP has tested, view the Tested Products List located in the following: • HP Order Assistant on the HP Web Site at http://www.hp.com/go/netserver Click the hot spot "search" and enter the words "tested products list." Browse through the search results list to find the topic you want.
Chapter 1 Installation Overview e. Configuration Advisor displays the Configuration Advisories. You can print them out by saving them to disk (diskette) and later printing out from the diskette. Read the documentation supplied with the accessory boards. If you are installing an ISA non-plug-and-play board, write down the switch and jumper settings and all system resource requirements (such as memory range, I/O port range, DMA channel, and IRQ level).
Chapter 1 Installation Overview Figure 1-6.
Chapter 1 Installation Overview 1. If the system board is in the raised position, lift the handles of its retaining latches to vertical, and push the system board down to seat it firmly in its slot. Lower the retaining latches simultaneously to secure the board. NOTE Lower both retaining latches at the same time to avoid jamming the system board. 2. If a side cover was removed, insert the channel on its lower edge onto the lip at the bottom of the chassis.
Chapter 1 Installation Overview 2. From the Options menu, select one of the following: ◊ Configure/View Host Adapter Settings: Select this option to configure or view SCSI bus interface definitions, boot device options, SCSI configurations, and advanced configuration options. ◊ SCSI Disk Utilities: Select this option to format disks or verify disk media. 3. Use the arrow keys to move the cursor, press ENTER to select an option, and press ESC to exit.
Chapter 1 Installation Overview 3. Follow the onscreen instructions in Configuration Assistant to continue your HP NetServer installation. For details, refer to the HP NetServer LC 3 Installation Road Map, to Chapter 2, "HP Navigator," in this guide, or to Information Assistant. Install HP TopTools HP TopTools is browser-based management software that provides remote administration and monitoring of critical server components. You must install TopTools before technical support can be provided.
2 HP Navigator Contents of the HP NetServer Navigator CD-ROM Before the HP Navigator Main Menu is displayed, you may be prompted to set the language and the time and date. You can also set the language that the BIOS displays. The Main Menu of HP Navigator directs you to modules where you can perform configuration tasks.
Chapter 2 HP Navigator • If you need to verify or modify SCSI host adapter settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the SCSISelect utility. Refer to "Run SCSISelect Utility" in Chapter 1, "Installation Overview." • If you have installed an ISA non-plug-and play accessory board, you must reserve system resources for it. Refer to the "Installing ISA Non-Plugand-Play Boards" in Chapter 4, "Accessories," for instructions.
Chapter 2 HP Navigator ◊ Select No for manual NOS installation. Perform a manual NOS installation if you are installing a NOS other than certain versions of Novell NetWare / IntranetWare or Microsoft Windows NT Server, or if you have replaced any HP components. • View Configuration Advisories: Read the configuration advisories, and print them out if necessary. You can change your hardware at this time to conform to the advisories.
Chapter 2 HP Navigator • For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print out instructions and manually create NOS-specific drivers diskettes, as follows: ◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized diskettes containing HP drivers and configuration files to use when you install the NOS.
Chapter 2 HP Navigator Remote Assistant, select Configure Remote Management on the Configure Remote Management screen. ◊ Configure Disk Array: If you have an HP disk array, you must configure it with the disk array utility. Select Execute on the Configure Disk Array screen. ◊ Execute Card Utilities: When HP Navigator finds installed boards for which there are additional configuration utilities on the CD-ROM, this option becomes available to complete the configuration of the boards.
Chapter 2 HP Navigator • For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print out instructions and manually create NOS-specific drivers diskettes, as follows: ◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized diskettes containing HP drivers and configuration files to use when you install the NOS.
Chapter 2 HP Navigator • View the information about TopTools for Servers on the HP Web Site at http://www.hp.com/go/netserver_mgmt. • View information about HP Remote Assistant. On the HP Navigator CD-ROM, select HP Management Solutions on the Main Menu, and then select the desired option to learn more. TopTools for Servers HP TopTools for Servers is a browser-based management application that provides remote administration and monitoring of critical server components.
Chapter 2 HP Navigator • If your system came with this version of the CD-ROM, then TopTools is located on the CD-ROM. See the TopTools Administrator Guide for detailed installation instructions. • If you would like the latest version, please download the TopTools software and documentation from the HP NetServer Web Site at http://www.hp.com/go/netserver_mgmt See the TopTools Administrator Guide on the HP Web Site for detailed installation instructions.
Chapter 2 HP Navigator Information Assistant HP NetServer Information Assistant, located on the HP NetServer Online Documentation CD-ROM, gives you access to relevant HP NetServer documentation. It includes user and service guides in online format, and these can be viewed on screen or printed. You can get specifics about system and accessory installation, Network Operating Systems, troubleshooting, error messages, part numbers, replacement information, and more.
3 HP Information Assistant Overview The HP NetServer Online Documentation CD-ROM includes Information Assistant, which contains the entire set of documentation for your NetServer. Information Assistant provides a quick and efficient means to locate information about installing, managing and servicing your NetServer.
Chapter 3 HP Information Assistant Information Assistant has many features that help you quickly find the information you need. The following is a brief description of these features. To understand how to use each function, use the Information Assistant help system. Install Information Assistant from the HP NetServer Online Documentation CD-ROM as an application program on a Windows client machine (see "Installing HP Information Assistant Software" below).
Chapter 3 HP Information Assistant You can also navigate between topics by using hot spots and by using the History button to revisit previously viewed topics. For example: • Jump to other topics. Click on hot spots in graphics and text that link to other topics or to more information about the current topic. Hot spot text appears as bold green text. Identify hot spots on graphics by moving the pointer over the graphic. When you point to a hot spot, the pointer changes to a hand.
Chapter 3 HP Information Assistant Installing from the CD-ROM To install Information Assistant onto a Windows PC from the HP NetServer Online Documentation CD-ROM, perform these steps: 1. Turn on your computer and CD-ROM drive. 2. Run Windows and display the Program Manager. 3. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. 4. From Program Manager, select the File menu and choose Run. 5.
4 Accessories Installing Accessories If you are installing an ISA non-plug-and-play accessory board, follow the directions in the HP NetServer LC 3 Installation Road Map. If it is not available, refer to Information Assistant. Refer to "Configuring ISA Non-Plug-and-Play Board" in this chapter to reserve system resources for the board. If you are installing additional memory (DIMMs), PCI accessory boards, or SCSI mass storage devices follow the instructions in the HP NetServer LC 3 Installation Road Map.
Chapter 4 Accessories Configuring ISA Non-Plug-and-Play Board If you installed an ISA non-plug-and-play accessory board (such as certain modem boards, network interface boards, or multi-port boards) in an HP NetServer, you must reserve system resources for the board by using the Setup utility. 1. Read the documentation for the accessory board and determine what system resources it requires. These resources may include memory range, I/O port range, DMA channel, and interrupt (IRQ) level.
Chapter 4 Accessories 11. Use the up and down arrow keys to select the DMA channel that corresponds to the DMA channel required for the ISA board you are installing, and press the + or - key on the keypad to reserve it. Reserve all DMA channels needed for the board. 12. When all the necessary DMA channels are reserved, press ESC to return to the ISA non-Plug-and-Play Devices submenu. 13. Use the up and down arrow keys to highlight I/O Resources, and press ENTER to select that submenu. 14.
Chapter 4 Accessories Upgrade Video Memory You can upgrade video memory from the standard 1 MB to the optional 2 MB. To do so, the following steps are necessary: WARNING The video memory upgrade chips must be oriented correctly, and it is possible to insert them into their sockets backwards (turned by 180 degrees). Doing so will cause the chips to fail, and may create an overtemperature hazard on the board. Open the top cover and remove the system board.
5 Installation in Rack (Optional) Rack Installation Overview Before you install the HP NetServer in a rack assembly, install any optional hardware in the HP NetServer. You can configure the HP NetServer before or after you install it in the rack. Before you start, read the rack installation kit instructions. In general the steps to prepare for mounting the HP NetServer in a rack assembly are as follow: • Remove the rack from the shipping carton and assemble the rack enclosure(s).
Chapter 5 Installation in Rack (Optional) Pedestal Removal An anti-tip pedestal is shipped with each LC 3. You must remove the anti-tip pedestal (if it is installed) from the HP NetServer before you install it in a rack assembly. You may also need to remove it to facilitate shipping the HP NetServer. To remove the pedestal, first remove the HP NetServer covers, and then detach the pedestal and lift the HP NetServer off it, as described in "Remove Covers" and "Remove Pedestal" below.
Chapter 5 Installation in Rack (Optional) Figure 5-1. Depress the Two Plastic Buttons 2. Hold down both plastic buttons, and slide the HP NetServer forward on the pedestal, as shown in Figure 5-2, to disengage the hooks holding the pedestal.
Chapter 5 Installation in Rack (Optional) Figure 5-2. Slide the HP NetServer Forward 3. Lift the HP NetServer off the pedestal. Rack Installation Instructions for the HP NetServer LC 3 NOTE The instructions which follow are specifically for the "HP Systems" rack enclosure, product number 1487A and 1487A option AXH. For information on other rack installations, see the rack mount kit instructions that come with your rack or NetServer, or refer to the following website: http://www.hp.
Chapter 5 Installation in Rack (Optional) 1. Determine the baseline of the LC 3 base assembly. See Figure 5-3. Figure 5-3. Map of Rack Nut Positioning for LC 3 base 2. Attach rack nuts to the inside face of all four vertical columns. The nuts should be positioned six holes above the base line of the unit as shown in Figure 5-3. (One type of rack may require a spacer as well, see documentation which accompanies your rack and rack mount kit for more information.) 3.
Chapter 5 Installation in Rack (Optional) 9. Insert one M4 button-headed screw through the filler panel and into the threaded insert in the sliding shelf of the base assembly. 10. Insert one cosmetic screw through the flange on the left sliding shelf and into the rack nut you positioned there in step 3. 11. Prepare each HP NetServer LC 3 for mounting in the rack. WARNING Extend the anti-tip foot from the front lower section of the rack before placing the LC 3 on the base assembly.
Chapter 5 Installation in Rack (Optional) Figure 5-4. Lift the LC 3 onto the Base Unit (View from Underneath) 13. Insert four M4 type screws through the server chassis and into the threaded inserts in the base unit. Figure 5-5 illustrates placement and screws.
Chapter 5 Installation in Rack (Optional) Figure 5-5. Alignment of LC 3 14. Re-install the side covers, top cover, and front bezel. Doing so assures proper air flow and cooling. See the section entitled "Replace All Covers" in Chapter 1.
Chapter 5 Installation in Rack (Optional) 15. One of the narrow filler panels which come with the rack mount kit is to be attached at the right side of the server. Use the panel to determine the location of rack nuts to mount it. Place the rack nuts at the correct location and fasten the filler panel to the right front column of the rack. 16. If you are installing two LC 3 units, slide the first unit mounted completely into the rack and secure it using cosmetic screws.
6 Troubleshooting Precautions WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. Note that the power switch does NOT turn off the standby power.
Chapter 6 Troubleshooting Diagnostic Assistant is also located on a flexible disk mounted inside your HP NetServer cabinet in a plastic pouch. ◊ More NetServer Utilities>>Diskette Library: Enables you to conveniently generate any flexible diskette available on the HP Navigator CD-ROM. For example, you can create the following diskettes: BIOS Update, NOS Drivers, and Diagnostic Assistant. • For problems with hard disk drives, refer to the HP NetServer Hard Disk Drive Troubleshooting Guide.
Chapter 6 Troubleshooting 2. If the HP NetServer is plugged into a switched multiple-outlet box, make sure the switch on the outlet box is turned on. 3. Plug a different electrical device (such as a printer) into the power outlet, and turn it on to check if the fault is with the power supply. 4. Unplug the power cord, wait 20 seconds, plug the power cord in again, and restart the system.
Chapter 6 Troubleshooting 4. Restart the system. If the system does not function, refer to one of the following sections, depending upon whether an error message is displayed: ◊ "Error Message Is Displayed" ◊ "No Error Message Displayed" 5. If the system still will not restart, clear the system configuration memory and restart the system, as described in "Clearing the System Configuration.
Chapter 6 Troubleshooting Message Corrective Action Operating system not found Check whether the drive from which you are booting has the power and SCSI flat cables connected. Verify that the SCSI cable is securely plugged into the SCSI controller board. Narrow (50-pin) SCSI devices require the wideto-narrow SCSI adapter with the white body on the SCSI cable. Check that the boot device is enabled in the Hardware Security submenu under the Security menu of the Setup utility.
Chapter 6 Troubleshooting 3. The computer and display are turned on. (The power-on indicator should be illuminated.) 4. The display's contrast and brightness settings are correct. 5. All internal cables are properly connected, and all boards are firmly seated. 6. Check that the system board is fully seated in the backplane slot and that the retaining latches at the top of the system board are fully lowered. 7.
Chapter 6 Troubleshooting ◊ Check that all DIMMs are HP-supplied and are seated properly. The boot screen provides information on the installed DIMMs. ◊ Check all internal cabling and connections. ◊ If you have changed any switches on the system board, check that they are properly set. 5. Lower the system board if it was raised and lower the retaining latches simultaneously. Replace the covers and front bezel, and connect all cables. 6. Turn on the display and HP NetServer. 7.
Chapter 6 Troubleshooting Figure 6-1. System Switches on System Board To clear the system configuration: 1. Turn off power to the HP NetServer, and unplug the power cord. Remove the front bezel and top cover. 2. Refer to Figure 6-1 and the Technical Reference Label inside the top cover, and move the configuration memory switch, switch 5 on the system board, to the "ON = CLEAR CONFIG" position.
Chapter 6 Troubleshooting 3. Plug in the power cord, and turn on power to the HP NetServer. The message Configuration has been cleared, set Clear Config switch to the OFF position before rebooting is displayed. 4. Turn off power to the HP NetServer, and unplug the power cord. 5. Return switch 5 on the system board to the OFF position. 6. Replace the system board, the top cover, and the front bezel, and plug in the power cord. 7. Turn on power to the HP NetServer.
Chapter 6 Troubleshooting ◊ Check that the brightness and contrast controls of the display are properly set. ◊ Check that the display video cable is securely connected to the computer. ◊ Turn off the display and computer, and unplug them from the power outlet. Disconnect the video cable from the computer and examine the video cable connector pins to see if they are bent. If they are, carefully straighten them. Reconnect the video cable and all power cords, and turn on the display and computer.
Chapter 6 Troubleshooting The CD-ROM Drive Does Not Work 1. Check that a CD-ROM is inserted in the drive. 2. Check that the power and data cables are correctly connected to the device. 3. If you intend to boot from the CD-ROM, make sure that Start from CD-ROM is enabled in the Hardware Security submenu located under the Security menu in the Setup utility. 4. For further information, see your CD-ROM documentation. 5. If the screen is blank, video blanking may be enabled.
Chapter 6 Troubleshooting 1. Turn off power to the HP NetServer, and unplug the power cord. 2. Remove the front bezel and top cover. 3. Refer to Figure 6-1, and move switch 6 on the system board (labeled "Clear Password") to the ON position. 4. Plug in the power cord, turn on power to the HP NetServer, and allow it to complete its startup routine. The old password will be erased. 5. Turn off power to the HP NetServer, and unplug the power cord. 6. Return switch 6 on the system board to the OFF position.
Chapter 6 Troubleshooting Figure 6-2. Battery on System Board 4. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated completely. Make sure that the retaining clip is in place, and holds the battery firmly. 5. Replace the top cover and the front bezel, and reconnect the power cord. 6. Secure the auxiliary battery. 7. Remove the old battery, which is shown in Figure 6-2. 8. Replace the top cover and the front bezel, and reconnect the power cord.
A Specifications The specifications listed below can vary if you install a mass storage device in your HP NetServer that has more stringent environmental limits. Make sure that the operating environment is suitable for all the mass storage devices that you are using.
Appendix A Specifications Weight and Dimensions System Processing Unit (SPU) Height 552 mm (21.7 in) without pedestal 568 mm (22.3 in) with pedestal Width 217 mm (8.5 in) without pedestal 346 mm (13.6 in) with pedestal Depth 527 mm (20.7 in) with or without pedestal Weight 21-28 kg (46-60 Lb) with pedestal Weight excludes monitor and keyboard. System footprint 0.12 m2 (1.28 ft2) without pedestal 0.20 m2 (2.11 ft2) with pedestal 0.84 m2 (8.
Appendix A Specifications General Cord Set Requirements Cord set approved or recognized by safety agency in country of use 125 V AC, 10 A 250 V AC, 10 A Maximum length: 2.
B Regulatory Information Regulatory Notices - Electromagnetic Compliance Electromagnetic Compatibility (EMC) requirements have been established in many countries to regulate the radio frequency energy generated by Information Technology Equipment (ITE). This energy is generated during the normal and intended use of this equipment and so it is limited by country regulations to levels intended to minimize potential interference to other electrical equipment, including public safety services.
Appendix B Regulatory Information • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer.
Appendix B Regulatory Information Notice for Japan The configuration of the server you have purchased may be in either the class A or class B category. For products labeled as Class B: This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver.
Appendix B Regulatory Information Notice for Korea The configuration of the server you have purchased may be in either the class A or class B category. Class A Equipment : Please note that this equipment has been approved for business purposes with regards to electromagnetic interference, if purchased in error for use in residential area, you may wish to exchange the equipment where you purchased it.
Appendix B Regulatory Information Notice for European Union Radio Frequency Emissions Warning for Accessories This product has been found to comply with CISPR 22 Class B EMC emission limits. Installation and use of a Class A accessory creates a system that meets the requirements for industrial and commercial environments. However, in a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Appendix B Regulatory Information Declaration of Conformity (US, EU, Australia) DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's/Supplier Name: Hewlett-Packard Company Manufacturer's/Supplier Address: 5301 Stevens Creek Blvd.
Appendix B Regulatory Information Regulatory Notices - Product Safety The following information applies only to servers with factory-installed drives. CD-ROM Electrical Safety Statement WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only.
Appendix B Regulatory Information LASER Safety - Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer LC 3 - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle. Laitteen turvallisuusluokka omn määritetty standardin EN 60825 (1991) mukaisesti.
Appendix B Regulatory Information CLASS 1 LASER PRODUCT This CD-ROM Drive Unit is classified as a CLASS 1 LASER PRODUCT. LASSER KLASSE 1 PRODUKT The CLASS 1 LASER PRODUCT label is located on the top of the drive. Bei diesem CD-ROM-Laufwerk CDU56S handelt es sich um ein Laser-Produkt der Klasse 1. Ein entsprechender Aufkelber mit der Beschriftung LASER KLASSE 1 PRODUKT befindet sich der Obersiete des Geräts. Batteries This product uses a lithium battery.
Appendix B Regulatory Information Noise Declaration and Ergonomics Germany Sound Pressure: LpA < 55 dB (A) am Arbeitsplatz, Beobachter Position (workplace, bystander position) normaler Betrieb (normal operation) nach DIN 45635 T. 19 (per ISO 7779) This product has not been evaluated for compliance with the ZH1/618 ergonomic requirements.
C Warranty and Software License Hardware Product Limited Warranty HP warrants this hardware product against defects in materials and workmanship, under normal use, for the period specified in the section titled HP NetServer Limited Warranty Coverage. The warranty commences on receipt of this product by Customer from HP or an Authorized HP Reseller (hereafter referred to as "Reseller").
Appendix C Warranty and Software License Third-Party Software Products HP does not warrant the performance, quality, form or content of third-party software or documentation that is distributed by HP, such as Network Operating Systems or applications and HP provides such products "As Is." These products may be warranted by the third party in accordance with the third-party warranty statement accompanying the product.
Appendix C Warranty and Software License accompanying the product. On-site visits caused by third-party hardware products -- whether internal to the HP NetServer system processor unit (such as non-HP DIMMs) or external to the system processor unit (such as LAN cabling) -- are subject to standard per-incident travel and labor charges.
Appendix C Warranty and Software License Limitation of Liability and Remedies In no event will HP or its affiliates, subcontractors, or suppliers be liable for any of the following: 1. Damages for loss of data, or software restoration; 2. Damages relating to Customer's procurement of substitute products or services (i.e., "cost of cover"); 3.
Appendix C Warranty and Software License Customer Responsibilities Customer is responsible for the following: 1. Where applicable, before service is provided -a. Having the HP NetServer's system administrator available for consultation with HP or Reseller; b. Installing HP TopTools for Servers management software; c. Running HP-supplied configuration and diagnostics programs or following the problem determination, problem analysis, and service request procedures that HP or Reseller provides; d.
Appendix C Warranty and Software License health hazard to repair personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller determines, in its sole discretion, that such product is located in an environment that poses a potential health hazard to service personnel. HP or Reseller may require that the product be maintained by Customer personnel under direct HP or Reseller supervision. Obtaining Warranty Service To obtain warranty service, Customer must contact HP or Reseller.
Appendix C Warranty and Software License On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas--areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel--service is provided on a negotiated basis at extra charge. Travel restrictions and response time for Reseller is defined by the participating reseller.
Appendix C Warranty and Software License HP NetServer Limited Warranty Coverage Warranty Coverage Periods Product Year 1 Year 2 Year 3 HP NetServer L Series On-site1 On-site On-site HP NetServer E Series On-site1 n/a n/a HP Internal Accessories (i.e.
Appendix C Warranty and Software License 1. Consult the documentation provided with your product to assure that your system features are properly configured. 2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. 3.
Appendix C Warranty and Software License Denmark: 3929 4099 English (non-UK): +44 171 512 52 02 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Hungary: 36 (1) 252 4505 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 22 11 6299 Poland: 48 22 37 50 65 Portugal: 01 441 7199 Russia: 7095 923 50 01 Spain: 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 Turkey: 90 1 224 59 25 United Kingdom: 0171 512 5202 Other Countrie
Appendix C Warranty and Software License Supplemental Warranty Service and Support Enhanced hardware warranty services, such as after-hour or weekend coverage, faster response time, and service in an HP Excluded Travel Area, may be available from HP or Reseller at additional charge.
Appendix C Warranty and Software License Póliza de Garantía Hewlett-Packard de México, S. A. de C. V. con domicilios en: Guadalajara, Jalisco Montemorelos No. 299 Fracc. Loma Bonita, 45060 Tel. 669 95 00 Monterrey, Nvo. León Calz. Del Valle O. No. 409 4º Piso, Col. Del Valle Garza García, 76030 Tel. 378 42 40 México, D.F. Prolongación Reforma No. 470 Col. Lomas de Sta. Fe, 01210 Delegación Alvaro Obregón Tel.
Appendix C Warranty and Software License 4. Limitaciones: Esta garantía no es válida en los siguientes casos: A. Cuando el producto ha sido utilizado en condiciones distintas a las normales. B. Cuando el producto no ha sido operado de acuerdo con el instructivo de uso en idioma Español proporcionado. C. Cuando el producto ha sido alterado o reparado por personas no autorizadas por Hewlett-Packard de México, S.A. de C. V. Producto Marca No.
Appendix C Warranty and Software License Software Product Limited Warranty The HP Software Product Limited Warranty will govern all Software which is provided to you (including Microsoft software) as part of the HP computer product. This HP Product Limited Warranty will supersede any non-HP software warranty terms that may be found in any documentation or other materials contained in the computer product packaging. Ninety-Day Limited Software Warranty.
Appendix C Warranty and Software License THE WARRANTY TERMS CONTAINED HERE, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner s manual or service booklet.
Appendix C Warranty and Software License Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.
Appendix C Warranty and Software License HP NetServer Warranty Frequently-Asked Questions Q: What is the intention of the HP NetServer Warranty? A: The HP NetServer Warranty is intended to protect you from any defects in workmanship or materials of the hardware product for a period of time after your purchase.
Appendix C Warranty and Software License Q: Will adding third-party memory or disk drives void the warranty? A: Adding third-party memory or disk drives does not void the warranty. However, there are some implications when you need technical support. For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched.
Appendix C Warranty and Software License Q: What is the response time for on-site warranty service? A: The standard response time for on-site warranty service is end of next business day. All response commitments are based on commercially reasonable efforts by HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property.
Appendix C Warranty and Software License Q: What are my options if I want network or server application software support? A: Network or server application software support services are available to complement the HP NetServer Warranty. Examples of these services include: ◊ ◊ ◊ Per-incident bundled (5-pack or 10-pack) network support, Annual network support, and Annual network support and server application support.
Appendix C Warranty and Software License b. Establish and practice back-up procedures for your data and programs to minimize any disruptions to your business in case of a hardware failure; and c. Use current driver and software revision levels to optimize your server environment. Q: Is the warranty still valid if I ship my HP NetServer to another location within my company? A: The warranty is valid as long as the HP NetServer remains in the country where you purchased it.
Appendix C Warranty and Software License ∗ Add-on boards or hardware ∗ Third-party hardware or software ∗ Operating system type and revision level Most of this information can be obtained by using TopTools. Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log.
D Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced, industry-standard base. A network operating system, utilities, and application software have been added to create your complete system. The most effective source of system and software support is the organization that designed and configured your complete system.
Appendix D Service and Support • HP NetServer Information Assistant • CompuServe discussion forum and library • World Wide Web and Internet FTP • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: • HP Proactive Notifications • HP Navigator CD-ROM Subscription This appendix also covers the following: • Ordering HP cables, drive trays, and manuals • Contacting HP's Regional Headquarters • Joining CompuServe HP
Appendix D Service and Support • Release history: document number is 6005 • Status report: The number is different for each status report. Each version of the HP Navigator CD-ROM has a four-digit document number printed on the disk. You can obtain the release history and status report for your CD-ROM in one of these ways: • Internet WWW: http://www.hp.com/netserver/servsup • Internet FTP: ftp.hp.com/pub/servers • CompuServe: GO HPPC download document 6005.
Appendix D Service and Support The updates include the following: • Updates to your system software, such as BIOS and driver upgrades • Enhancements to server management tools For a subscription form and subscription rates see: • Internet WWW: http: //www.hp.com/netserver/servsup • Fax: Call HP's fax system at (1 800) 333-1917. Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine.
Appendix D Service and Support HP products are covered on CompuServe in forums operated by independent consultants. The NetServer section of the HPPC forum is visited regularly by HP employees and a group of knowledgeable and friendly NetServer users. Libraries are maintained that contain newsletters, technical articles, drivers, and other software modules. Enter "GO HPPC" to reach the HP Systems Forum. There are CompuServe forums covering most hardware and software manufacturers.
Appendix D Service and Support Proactive Notification for HP NetServer Products HP Proactive Notification is a web-based information service that provides timely technical support information on HP NetServer products via email. As a new user of HP Proactive Notification, you will be asked to complete a simple web-based questionnaire that profiles your specific support needs.
Appendix D Service and Support environments -- is available from Hewlett-Packard, resellers, or consultants at additional charge. For example, HP offers LAN Support Service, or Comprehensive Network Support Service with a 7-day, 24-hour option for network operating systems and multi-vendor hardware. Contact your local HP office for details.
Appendix D Service and Support 9. Insert a flexible disk into the drive, and select Save to Disk. After the ASCII file has been written, remove the flexible disk from the drive. Print it out later from a computer connected to a printer. 10. Select Exit, and then select Yes to exit and restart the system. 11. Print the HP Network Operating System Installation Instructions out from a computer connected to a printer.
Appendix D Service and Support • Participating Service Authorized HP Personal Computer Reseller or • HP Customer Support Center (Netherlands): Country Number Austria: 0660 6386 Belgium (Dutch): 02 626 8806 Belgium (French): 02 626 8807 Czech Republic: 42 (2) 471 7321 Denmark: 3929 4099 English (non-UK): +44 171 512 52 02 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Hungary: 36 (1) 252 4505 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751
Appendix D Service and Support Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references that you can order from HP, such as the HP NetServer Product Line Service Handbook. Service information and reference documents, such as the Dealer Configuration File Creation Guide (CFG), are also available in Information Assistant on the HP Navigator CD-ROM. Telephone Ordering Information U.S.
Appendix D Service and Support Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here: Asia/Pacific Headquarters Hewlett-Packard Asia Pacific Ltd. 17-21/F Shell Tower, Times Sq.
Appendix D Service and Support • Chile -- ChilePac, Santiago • France -- CompuServe SARL, Rueil • Hong Kong -- CompuServe Hong Kong, Motorola AirCommunications • Hungary -- CompuServe Hungary, Middle Europe Network, Budapest • Israel -- CompuServe Israel, Trendline Info. Comm., Tel Aviv • Japan -- NIFTY Corporation, Tokyo • Mexico -- CompuServe Mexico, Infoacces S.A. de C.V., Mexico City • South Africa -- CompuServe Africa, Lynnwood Ridge • South Korea -- ATEL Co.
Index A accessories installing, 31 troubleshooting, 50 accessory boards, 9 ISA installing, 8 non-plug-and-play, 32 PCI, installing, 8 acoustic emissions, 61 additional memory, installing, 31 anti-tip pedestal, 1, 36 automated FAX help system, 99 B backplane, 31 base installing, 2 battery problems, 56 BBS HP support bulletin board, 98 bezel, front, 4, 13 removal, 4 BIOS, 14, 18, 21, 25 C cable management loop for LC 3, 43 card utilities, 19, 21 CD-ROM drive troubleshooting, 55 clearing system configuration m
Index F FAX help systems, 99 front bezel, 4, 13 G getting help, 95 H hard disk drive troubleshooting, 55 hardware accessories limited warranty, 74 hardware problems, 53 hardware product limited warranty, 73 hardware repair warranty information for, 73 help CompuServe, 98, 105 FAX systems for, 99 from Hewlett-Packard, 105 HP PC support bulletin board, 98 Internet, 99 release history, 96 repairs, 102 status report, 96 system and software support, 95 system documentation, 98 telephone support, 100, 102 hot sw
Index memory, installing, 5 messages, 48 mouse troubleshooting, 54 N network interface controller (NIC), 31, 46 Network Operating System Installation Instructions, 20, 21, 22 no error messages, 49 NOS installation, 18, 20, 21, 22 manual, 22 NOS installation instructions, 20, 21, 22 O online documentation, 1 Order Assistant, 5 P password problems, 55 pcANYWHERE, 24 pedestal how to remove, 36 installing, 2 pedestal, anti-tip, 1, 36 power supply, 60 Power-On Self Test (POST) errors, 25 power-on system hardwar
Index switch 5 on the system board, 52 System BIOS Update Utility, 25 system board, 52 raising, 8 reinserting, 8 removing, 6 system board, lowering, 13 system configuration, 25 system configuration memory clearing, 51 System Information, 19, 21 system resources, 19, 21, 25, 32 system switches, 52 T Technical Reference Label, 5, 52 technical support, 80 telephone support, 100 Tested Products List, 10 thumbscrews, 4 top cover, 4 TopTools, 15, 18, 23, 46 TopTools Administrator Guide, 24, 46 troubleshooting, 4
