HP NetServer LH Pro User Guide HP Part Number D4914-90001 Printed in June 1996
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 HP NetServer Navigator .................................................................................. 1 Contents of the HP NetServer Navigator CD-ROM ........................................... 1 Readme File .................................................................................................. 1 HP NetServer Information Assistant.............................................................. 1 Configuration Assistant..................................................................
6 Troubleshooting ............................................................................................ 27 Troubleshooting Tools ..................................................................................... 27 Common Installation Problems........................................................................ 28 Troubleshooting Sequence.......................................................................... 28 If the System Will Not Power On .................................................
B Specifications................................................................................................. 55 Environment..................................................................................................... 55 Weight and Dimensions................................................................................... 56 Power Supply Specifications............................................................................ 56 C Regulatory Information .......................................
1 HP NetServer Navigator Contents of the HP NetServer Navigator CD-ROM The HP NetServer Navigator CD-ROM Main Menu directs you to modules where you can perform configuration tasks or access online system documentation. The following is a description of the contents of the CD-ROM as accessed from the Main Menu. Readme File This file includes the most recent information that was not included in the printed installation documentation. It is important to check this file before installation.
Chapter 1 HP NetServer Navigator Configuration Assistant Configuration Assistant guides you through the steps necessary to configure the NetServer. Three methods of configuration are available: Express, Custom and Replicate. Express configuration is the preferred method to configure your HP NetServer since it leads you through the configuration process in sequence and offers you default selections.
Chapter 1 HP NetServer Navigator • Execute Card Utilities: When HP NetServer Navigator finds installed boards for which there are additional configuration utilities on the CDROM, the configuration utilities are executed automatically to complete the configuration of the boards. • Create Drivers Diskette: This step creates a customized diskette that contains HP drivers and configuration files to use when you are installing your NOS.
Chapter 1 HP NetServer Navigator Some of the features of NSA include: • Disk capacity threshold alert and usage tracking • SCSI controller and device failure notification • Predictive disk problem warning backed by HP proactive warranty replacement • PC LAN adapter card performance statistics, configuration, and problem information • Error alerting and identification for the server’s Power-On Self Tests • HP memory, HP Disk Array, HP UPS management software, and HP Remote Assistant products, including
Chapter 1 HP NetServer Navigator • Diskette Library: Allows you to conveniently generate any flexible disk available on the NetServer Navigator CD-ROM. For example, you can create the following flexible disk: BIOS Update, EISA Configuration Utility, NOS Drivers, NetServer Assistant, PowerWise Assistant, Diagnostic Assistant and Remote Assistant Upgrade.
2 HP NetServer Information Assistant HP Information Assistant Overview HP NetServer Information Assistant provides a quick and efficient means to locate information about installing, managing and servicing your HP NetServer. Information Assistant has complete documentation on the HP NetServer and accessories as well as important information on your NOS.
Chapter 2 HP NetServer Information Assistant Finding Information Information Assistant provides you with many ways of navigating through its topics and locating information. For example, you can: Select a topic from the Map. Displays a window with an outline of every module, and topic in the Information Assistant for the selected product. The Map enables you to view the contents of the Information Assistant in outline view, and then select a topic to view. Search for a word or phrase using the Index.
Chapter 2 HP NetServer Information Assistant Go to a previously viewed topic with Back button. Displays the previous topic viewed. Clicking this button more than once backtracks through topics in the order that you viewed them. You can also find information using drop-down menus and hot spots. For example: • Lookup error number. This drop-down menu displays the Error Number dialog box in which you enter the error number for which you need information. • Lookup part number.
Chapter 2 HP NetServer Information Assistant After selecting the print option, a Print Setup box or Print dialog box appears. In the Print dialog box, you can choose from several options: number of copies to print, collate, print quality (dots per inch, and print to a file.) In the Print Setup box, you can select a printer, the page orientation, and the type or source of paper on which to print.
Chapter 2 HP NetServer Information Assistant Installing from the Network To install the HP NetServer Information Assistant from a network, you must first install the run-time files onto a network hard disk from the CD-ROM, and then run setup on the client PC. If you plan to let multiple users run the HP NetServer Information Assistant from the network, it is advisable to copy the data files to the network.
Chapter 2 HP NetServer Information Assistant 3. At he command prompt, type the network location where the HP NetServer Information Assistant files were installed, followed by setup. For example, if Information Assistant was installed on drive “N:\windows\iaclient,” you would enter the following: N:\windows\iaclient\setup 4. Follow the instructions that appear on your screen.
3 Configuring Mass Storage The HP NetServer LH Pro chassis contains three horizontal mass storage shelves and a hot swap subsystem with six hot swap shelves. There are also external connector openings for connection to exterior mass storage subsystems. The NetServer LH Pro can be configured to accommodate a number of different configurations.
Chapter 3 Configuring Mass Storage Shelf Location The HP NetServer has three horizontal upper shelves and 6 hot swap shelves. The shelf number is not the SCSI address. The SCSI address is set by the switches on the devices in the upper horizontal shelves and the switches on the rear of the hot swap subsystem cages. Figure 3-2 shows the shelf numbers.
Chapter 3 Configuring Mass Storage Switch Settings on the Hot Swap Subsystem Figure 3-3 shows the switch settings on the rear of the hot swap subsystem cage. The default settings depend on the model and are described on the Technical Information Label on the side of the chassis and in Information Assistant. Switches 3, 4, and 6 determine the SCSI address of the shelf. Switch setting combinations are listed in the next section.
Chapter 3 Configuring Mass Storage The switch setting location and functions are the same on both cages. The settings for switch 6 determines upper and lower cage functionality. Switches 1 and 2 are always set to Off. Table 3-1 lists the functional settings for each switch. Table 3-1. Switch Functions and Settings Switch 1 Function Settings 2 Always set to Off 2 I C Bus Setting 2 I C Bus Setting Always set to Off 3 High/Low Addresses On Sets drives to upper eight SCSI addresses.
Chapter 3 Configuring Mass Storage Hot Swap Subsystem SCSI Address Settings Switches 4 and 6 determine the SCSI address setting for each shelf in the hot swap subsystem. Table 3-2 lists the shelf SCSI address for each switch setting. NOTE For information on changing the SCSI address setting on the CD-ROM drive, see the Technical Information Label on the CD-ROM drive. Table 3-2.
4 Installing UPS Software Before Installing UPS Software Software for configuring, monitoring and managing the HP PowerWise UPS is located on the HP NetServer Navigator CD-ROM. Before installing your UPS software, you must first do the following steps: • Install your UPS using the instructions in Step 2 of the HP NetServer LH Pro Road Map. • Install your Network Operating System. • (Optional) Install server management software using the instructions in the NetServer Assistant Installation Guide.
Chapter 4 Installing UPS Software • (Optional) HP NetServer Assistant is installed on your server and central management console, if you are using it to manage the server To Install the UPS Software on the HP NetServer NOTE You must have administrator capabilities to install this software. To install the UPS Software on the HP NetServer to which the UPS is connected, perform the following steps: 1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. 2.
Chapter 4 Installing UPS Software 3. At the Command Line prompt, type the following: {drive}:\PWA\WINNT\DISK1\SETUP.EXE where {drive} is the letter of the CD-ROM drive. 4. Follow the instructions on the screen. ◊ You will be prompted to identify an installation path for the software. ◊ In the Installation Options window, select PowerWise Assistant (user interface only).
Chapter 4 Installing UPS Software UPS Installation for Novell NetWare NOTE Refer to the README file located in the \pwa\netware\disk1 directory on the HP NetServer Navigator CD-ROM for any updates to the installation procedure. If you do not have a client with Windows to manage the HP PowerWise UPS, refer to the README file located in the \pwa\netware\dos directory on the HP NetServer Navigator CD-ROM for the installation procedure.
Chapter 4 Installing UPS Software To Install the UPS Software on the HP NetServer NOTE You must have administrator capabilities to install this software. Install the HP PowerWise Assistant application on the HP NetServer to which the UPS is connected and on a local Windows client used to manage the server. With Novell NetWare, you can have more than one server connected to a UPS. The server to which the UPS is connected via the serial cable is the “Master” server.
Chapter 4 Installing UPS Software To Install the User Interface on a Local Client PC Optionally, you can install the HP PowerWise user interface on an additional local client PC that you will be using to manage the HP PowerWise UPS. To install the UPS Software, follow these steps: 1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive that is accessible from the Windows client. 2. In the Windows Program Manager, select Run from the File drop-down menu. 3.
5 Installing a Monochrome Monitor The HP NetServer LH Pro supports both color and monochrome monitors. The NetServer is factory-configured for a color monitor. To configure the NetServer for a monochrome monitor, you must change the J16 jumper setting on the system board to the setting shown in Figure 5-1. 1 2 3 J16 Color = 1 - 2 Monochrome = 2 - 3 Figure 5-1.
6 Troubleshooting Troubleshooting Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting.
Chapter 6 Troubleshooting ◊ Error Message Utility: Lets you view descriptions of errors that occur during the Power-On Self Test (POST) and tells you how to handle the errors. ◊ Event Log Report Utility: Describes server management events and lets you review a list of errors and other system events. Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, it is recommended that you contact your reseller first.
Chapter 6 Troubleshooting If it is a hardware error, follow these steps: 1. Log users off the LAN and power down the server. Remove the NetServer cover. 2. Simplify the HP NetServer configuration to the minimum required: a monitor, one flexible and one hard disk drive and a keyboard. Remove all third-party options, and reinstall one at a time, checking the system after each installation. 3. Boot the system. If the system does not function, refer to the following procedures.
Chapter 6 Troubleshooting If the System Powers On but the System Fails the POST (Power-On Self Test) Do one of the following: • If the system gives a series of beeps, this indicates a system error. Contact HP or your reseller. • If the system fails POST and an error message displays on the screen, see the section “Error Messages.” If the suggested solutions do not solve your problem, contact HP or your reseller.
Chapter 6 Troubleshooting f. Replace the NetServer cover, and lock the system. g. Replace all power cords and power cables. h. Turn on the monitor. i. Turn on the server. j. Check for error messages. 4. Run the HP NetServer Diagnostic Assistant Disk located on a flexible disk mounted inside your HP NetServer in a plastic pouch. Error Messages If you get an error message, insert your HP Navigator CD-ROM into the CD-ROM drive and press the Reset button on the front of the HP NetServer.
7 Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced industry-standard base. A network operating system, utilities, and application software have been added to create your complete system. The most effective source of system and software support is the organization that designed and configured your complete system.
Chapter 7 Service and Support Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources—each discussed in this chapter: • HP NetServer Navigator CD-ROM Status Report • HP NetServer Information Assistant • CompuServe discussion forum and library • World Wide Web and Internet FTP • Bulletin Board System • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: •
Chapter 7 Service and Support Each version of the HP NetServer Navigator CD-ROM has a four-digit Document Number printed on the disk. You can obtain the Status Report for your CD-ROM in one of these ways: • Internet WWW: start at HP’s home page–http://www.hp.com/go/netserver. • Internet FTP: Address: ftp//ftp.netserver.hp.com; logon: anonymous; password: ; cd nsnavcd; get .txt • BBS: Call (1 408) 553-3500; download .
Chapter 7 Service and Support CompuServe Discussion Forum and Library CompuServe, the worldwide electronic information utility, provides support, technical data, and updated software drivers for the products of over 900 hardware and software manufacturers, including Hewlett-Packard. With a CompuServe account, you post your question publicly in a managed, focused forum dedicated to one manufacturer or topic. People who regularly visit that forum read your question and reply within a day or two.
Chapter 7 Service and Support Bulletin Board System The HP NetServer Support BBS is for downloading only. Messages asking support questions should be left in the HPPC forum on CompuServe. The HP NetServer Support BBS has eight lines.
Chapter 7 Service and Support HP NetServer Support News HP NetServer Support News is an electronic newsletter dedicated to bringing you late-breaking product and support information on HP NetServer products. This newsletter is published once a month and it contains the latest news since the last edition of the HP Support Assistant CD-ROM (described earlier in this chapter). The information in the newsletters is added to the next edition of the HP Support Assistant CD-ROM.
Chapter 7 Service and Support For non-HP products, support numbers are included in the product documentation or are available from your reseller. Obtaining HP Repair and Telephone Support The “Warranty and Software License” chapter of this guide gives details of the hardware warranty—including which HP products are covered, travel limitations, charges for non-HP-caused service calls, etc. Please refer to the “Troubleshooting” chapter for the steps to follow before calling for service. U.S. and Canada.
Chapter 7 Service and Support Service information and reference documents, such as the Dealer Configuration (CFG) File Creation Guide, are also available in Information Assistant on the HP NetServer Navigator CD-ROM. Telephone Ordering Information U.S. • To identify a part or manual: BBS (1 800) 635-7278; automated fax (1 800) 333-1917; voice (1 916) 783-0804. • To order with a credit card: (1 800) 227-8164.
Chapter 7 Service and Support Other countries. • Call your local HP office. • Also available for part or manual identification: call (1 208) 344-4809 from your fax machine; voice (1 916) 783-0804. Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you.
Chapter 7 Service and Support Joining CompuServe To open a CompuServe account or to obtain information on access numbers and charges in your country, you can purchase a CompuServe startup kit at a computer software reseller or you can contact CompuServe directly. Mention “Representative 133” to receive a free introductory membership with a free usage credit. CompuServe P.O.
Chapter 7 Service and Support • Taiwan—TTN-Serve, Taiwan Telecomm, Taipei • United Kingdom—CompuServe Ltd., Bristol • Venezuela—CompuServe C.A. Venezuela, Caracas From elsewhere, call CompuServe in the U.S. at (1 614) 529-1349. Fax: (1 614) 529-1610.
8 Warranty and Software License This chapter contains the following warranties: • HP NetServer LH Pro On-Site Limited Warranty • HP Software Product License Agreement and Limited Warranty HP NetServer LH Pro On-Site Limited Warranty Three Year On-Site Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end-user purchaser.
Chapter 8 Warranty and Software License Limitation of Liability and Remedies The remedies provided above are the customer’s sole and exclusive remedies. In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages, whether based on warranty, contract, tort, or any other legal theory.
Chapter 8 Warranty and Software License Equipment location. The on-site warranty is limited to products that remain in the country of original end-user purchase from HP or an Authorized HP Personal Computer Reseller.
Chapter 8 Warranty and Software License Travel restrictions and response time. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas—areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel—service is provided on a negotiated basis at extra charge.
Chapter 8 Warranty and Software License The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country. HP Software Product License and Limited Warranty Please carefully read this License Agreement before proceeding to operate this equipment.
Chapter 8 Warranty and Software License • Ownership Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws.
Chapter 8 Warranty and Software License • U.S. Government Restricted Rights Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause in DFARS 252.227-7013. HewlettPackard Company. 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227-19(c)(1,2).
Chapter 8 Warranty and Software License Limitation of Warranty HP makes no other express warranty, whether written or oral, with respect to this product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.
A Control Panel Description Table A-1 describes each item on the control panel shown in Figure A-1: Hard Disk Activity Light 1 Yellow = Embedded SCSI A or IDE bus active Power-On Light Green = Power is on Power Button Reset Button Hard Disk Activity Light 2 Yellow = Embedded SCSI B bus active Keyboard Lock Light Yellow = Keyboard is locked Figure A-1.
Appendix A Control Panel Description Table A-1. Control Panel Description Control Panel Item Description Power Button Turns the NetServer on and off. Note that when the NetServer is turned off, the power to the internal circuitry and mass storage devices is disabled; however, AC power is still applied to the power supply. Always disconnect the power cord before removing the cover. Power-On Light One Power Supply: Turns green when the NetServer is on.
B Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using.
Appendix B Specifications Weight and Dimensions System Processing Unit (SPU) Height 491 mm (19.33 in) Width 349 mm (13.74 in) Depth 460 mm (18.11 in) Weight 31 – 41 kg (67 – 90 lb) depending on other model configurations. Weight excludes monitor and keyboard. System footprint 369 x 474.71 mm (14.53 x 18.89 in) Keyboard Height 3.4 cm (1.4 in) Width 46.8 cm (18.4 in) Depth 19.8 cm (7.8 in) Weight 1.9 kilograms (4.2 lb.) Cable Length Keyboard cable 3 m (9.
C Regulatory Information Notice for USA FCC Radio Frequency Emissions Statements Class B Product Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix C Regulatory Information uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense.
Appendix C Regulatory Information Notice for Canada: DOC Requirements This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Appendix C Regulatory Information Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Hewlett-Packard Pte Ltd Manufacturer’s Address: 5301 Stevens Creek Blvd.
Appendix C Regulatory Information Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer LH Pro - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle.
Appendix C VORSICHT Regulatory Information Die Verwendung von anderen Steuerungen oder Einstellungen oder das Durchführen von anderen Vorgängen als in der Bedienungsanleitung beschrieben kann gefährliche Strahlenexpositionen zur Folge haben. CLASS 1 LASER PRODUCT This CD-ROM Drive Unit is classified as a CLASS 1 LASER PRODUCT. LASSER KLASSE 1 PRODUKT The CLASS 1 LASER PRODUCT label is located on the top of the drive.
Appendix C Regulatory Information Power Line Harmonics This product conforms to the Power Line Harmonics guideline. Notice for Korea: RFI Statement (Translation) User Guide (Class A) Please note that this equipment has been approved for business purposes with regard to electromagnetic interference. If purchased in error for use in a residential area, you may wish to exchange the equipment where you purchased it.
Appendix C Regulatory Information México, D.F. Prolongación Reforma No. 470 Col. Lomas de Sta. Fe, 01210 Delegación Alvaro Obregón Tel. 326 46 00 Garantiza este producto por el término de treinta y seis meses en todas sus partes y mano de obra contra cualquier defecto de fabricación y funcionamiento a partir de la fecha de entrega al consumidor final.
Appendix C Regulatory Information C. Cuando el producto ha sido alterado o reparado por personas no autorizadas por Hewlett-Packard de México, S.A. de C. V. Producto M arca N o. de Se rie M od elo N om bre del D istribuidor D irección : ( C alle, N ú m ero, C olonia o Poblado, D elegación o M unicipio ) C.P. C iudad. Estado Teléfono Fecha de en treg a o instalación Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto.
Index A automated FAX help system, 34, 37 B BBS HP support bulletin board, 34, 35, 37, 38 C CompuServe, 36 configuring your HP NetServer custom configuration, 3 control panel, 53 D Diagnostic Assistant, 3 E EISA Configuration Utility, 2 environmental specifications, 55, 65 error messages, 31 F FAX help systems, 34, 37 G getting help, 33 H Hard Disk Activity light, 54 hardware repair warranty information for, 45 help, 33 CompuServe, 36, 42 electronic newsletter, 38 FAX systems for, 34, 37 for system and soft
Index N Navigator CD-ROM changing date and time, 5 Configuration Assistant, 2 contents, 1 Information Assistant, 1 Management Solutions, 3 NetServer Assistant, 3 Status Report, 34 utilities, 4 NetServer Assistant, 3 O on-site warranty information, 45 P Power button, 54 Power-On light, 54 publications technical, 34 R regulatory information, 57 Reset button, 54 return warranty service, 48 S software license agreement for, 49 support for, 33 68 warranty for, 51 support Status Report, 34 system configuration
