HP DiagTools for NetServers Error Reference and User Guide Printed in August 1999
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HewlettPackard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 DiagTools Overview..........................................................................................................................1 Introduction to Hardware Diagnostic Tools ...........................................................................................1 DiagTools Requirements and Capabilities............................................................................................1 DiagTools Requirements ....................................................................
Interpreting Basic Test Results ..........................................................................................................18 Running the Advanced System Tests ................................................................................................19 Advanced System Test Menus and Options...................................................................................19 Reviewing Results: Running the Viewers ...........................................................................
1 DiagTools Overview Introduction to Hardware Diagnostic Tools The purpose of hardware diagnostic software is to provide tools for checking serious hardware problems. By design, offline diagnostics execute simple tests of each hardware component in turn. Usually, such tests confirm that hardware is not the source of system problems. This allows the user to focus energy on configuration problems, network problems, and software problems.
Chapter 1 DiagTools Overview DiagTools Capabilities DiagTools for HP NetServers is a set of off-line diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. The DiagTools files are located on the HP NetServer Navigator.
Chapter 1 DiagTools Overview If you have TopTools remote management software installed and configured for use with DiagTools, you can accomplish any of the above tasks remotely. In order to do so, use the text-based DiagTools installed on the Utility Partition of the system to be tested, and use ERA and RMC to access the partition and redirect the console. Note When MC is used , colors are not standard VGA, so text may not be readable.
Chapter 1 DiagTools Overview • no access to network operating system error logs, since the NOS is not operating at the same time as the diagnostic tools • ability to test only a single component at a time (batch testing overcomes this to some degree) • use of only non-destructive tests limits the exercising of system components, especially storage devices • inability to indicate problems with wrongly configured systems or the network • inability to boot to systems that cannot boot DOS Latest Version of
2 Preparing to Run DiagTools Begin with Simple Troubleshooting Generally, you use DiagTools during installation to ensure that hardware components are fully functional. You may also use DiagTools if you are having problems with a particular server. For instance, you might use DiagTools to check whether the server’s detectable components are all found by DiagTools. CAUTION DiagTools can only be used off-line. This means you must reboot the HP NetServer you will be running DiagTools on.
Chapter 2 Preparing to Run DiagTools Preparing for Remote Operation If you want to operate DiagTools across the network on a distant machine, prepare for operation by setting up the Utility Partition on the distant machine and installing pcANYWHERE on your system.
Chapter 2 Preparing to Run DiagTools 7
3 Running DiagTools in the Graphical Mode (from Diskette) Once you have completed the steps in chapter 2 under “How to Make DiagTools Diskettes,” you can start the graphical mode by rebooting the server with the DiagTools diskette in the floppy drive. NOTE For basic information on DiagTools and its latest release notes, use a text editor to open the file "readme.txt". Bring the NetServer Down CAUTION DiagTools can only be used off-line.
Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) means that either the wrong diskette is in the drive, or the diskette may be damaged or corrupted. Starting Configuration Detection 2. Press F2 and follow the instructions on the screen to begin Configuration Detection. HP DiagTools scans the NetServer and identifies all installed components, such as processors, memory, and SCSI devices. Table 3-1.
Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) You are asked where you want to write the Support Ticket file. You can write the file to a floppy disk or to a temporary area in memory. 3. To change where you will save your file, press F12 (Change Selection). 4. If you are saving your file to a flexible diskette, remove HP DiagTools Diskette #1 and insert a newly formatted diskette. 5. Press F4 (Write to File) to create your Support Ticket. 6.
Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) 3. Insert HP DiagTools Diskette #2, when prompted, and press F2. The Advanced System Tests menu appears. After various tests are initialized, the System Test submenu appears. NOTE Use the keyboard with the Advanced System Tests menus. They do not support a mouse. 4. Use the right arrow key to select Misc. from the Main menu. 5. Use the down arrow key to select Error Code Viewer and press Enter. You are prompted for the error code. 6.
Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) c. Press the F10 function key to start the test or a series of tests. d. Repeat these steps to run any test you need. NOTE Do NOT use the Erase Errors List command that appears briefly during test operation. It would erase the error list needed to create a Support Ticket. 3. To view all the test results, view or save the Support Ticket. Press "T" in the Advanced menu. 4. Press the F3 function key to exit DiagTools. 5.
Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) When you create a Support Ticket, you can enter a path where you want it saved. Its default filename and location appear on the screen. Each time you create a Support Ticket, it overwrites the previous one. To preserve a Support Ticket, copy its file elsewhere, rename it, or remove the diskette it is located on from the drive. You can view a Support Ticket with a text editor.
Chapter 3 Running DiagTools in the Graphical Mode (from Diskette) SCSI Device Non Detected Troubleshooting If one or more SCSI device is not detected during the hardware inventory, check the following: • Rerun the test and observe the activity lights, if the SCSI device has them. No activity lights indicate a drive may not be responding. Replace the affected drive and rerun the test. • Check cables and termination to ensure they are correct.
4 Running DiagTools in the Text Mode (from the Utility Partition) Preparation in Advance Once you have completed the steps in chapter 2 under “DiagTools Is Installed with the Utility Partition,” you can start the text-based mode by rebooting to the Utility Partition. NOTE Once DiagTools is Running,, you can get basic information and the latest release notes, by choosing 5. View DiagTools Readme.
Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition) Select the Utility Partition CAUTION DiagTools can only be used off-line. This means you must reboot the HP NetServer that will be running DiagTools. If possible, alert users and gracefully shut down network operations before rebooting. Reboot your HP NetServer. As the boot screens roll by, watch for an opportunity to select the choice to boot from the Utility Partition (by pressing function key F12).
Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition) 6. Return to Main Menu Then select 2. Go to Advanced to select individual test • If the Basic System Test is “passed”, the hardware has been verified. Do the following: a. If required, you can record the results by using the Advanced menu to create the Support Ticket. b. To leave DiagTools, select 6 Return to Main Menu 4 Exit DiagTools c. Remove the flexible diskette from the drive. Then bring up the server.
Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition) c. Repeat these steps to run any of the tests you need: NOTE Do NOT use the Erase Errors List command that appears briefly during test operation. It would erase the error list needed to create a Support Ticket. 3. To view all the test results, press "T" in the Advanced menu to create, view and save a Support Ticket.. 4. To end the testing session, choose 4. Exit DiagTools from the main menu. 5.
Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition) When you create a Support Ticket, its filename and location appear on the screen. Each time you create a Support Ticket, it overwrites the previous one. To preserve a Support Ticket, copy its file elsewhere, rename it, or remove the diskette where it is located from the drive. You can view a Support Ticket with a text editor. You can also use the text editor to add your comments to the Support Ticket.
Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition) SCSI Device Non Detected Troubleshooting If one or more SCSI device is not detected during the hardware inventory, check the following: • Rerun the test and observe the activity lights, if the SCSI device has them. No activity lights indicate a drive may not be responding. Replace the drive and rerun the test. • Check cables and termination to ensure they are correct.
5 Error Message Reference Error Messages and Their Sources Errors are designated by a hexadecimal number. These numbers are listed in this chapter with a simple description of their meaning and some actions the user can take to try to isolate the source of the error. Brief descriptions of the tests which generate each type of error are listed within the error message table.
Chapter 5 Error Message Reference Code Description Recommended Action 0009h Cannot enable the A20 line. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7.
Chapter 5 Code Error Message Reference Description Recommended Action 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 0014h FLAG Register Set or Reset error. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6.
Chapter 5 Code Error Message Reference Description Recommended Action 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 0022h NDP control word read or write error.
Chapter 5 Error Message Reference Code Description Recommended Action 0026h Cannot reset the NDP control word. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7.
Chapter 5 Code Error Message Reference Description Recommended Action 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 002Ch NDP Tag word read or write error. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6.
Chapter 5 Code Error Message Reference Description Recommended Action 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 0032h Read/Write test on page registers failed. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3.
Chapter 5 Code Error Message Reference Description Recommended Action 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 0052h The Timer is counting at a faster rate. 1.
Chapter 5 Code Error Message Reference Description Recommended Action Clock CMOS RAM are different from that of written. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8.
Chapter 5 Code Error Message Reference Description Recommended Action 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 0078h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 0079h CMOS RAM fails to hold data. 1.
Chapter 5 Code Error Message Reference Description Recommended Action 8. If the system ran with temperature high, let it cool for 30 minutes, then restart. 9. If system repeatedly shows this error, replace PCI Card and system board. 0085h Reading configuration space registers on boundary conditions failed. 1. Remove all unnecessary PCI cards and try the test again. If it still fails, make sure all PCI connectors are seated. 2. Make sure the system board is seated. 3.
Chapter 5 Code Error Message Reference Description Recommended Action 8. If the system ran with temperature high, let it cool for 30 minutes, then restart. 9. If system repeatedly shows this error, replace PCI Card and system board. 008Ah BCI bus transfer using PCI bus master cycles failed. 1. Remove all unnecessary PCI cards and try the test again. If it still fails, make sure all PCI connectors are seated. 2. Make sure the system board is seated. 3.
Chapter 5 Code Error Message Reference Description Recommended Action unknown PnP cards. 009Dh No PCI bus system device Node. 1. If necessary, update the BIOS. 2. Clear the CMOS and rerun configuration. See directions on the technical reference label or card. 3. Make sure the system board is seated. 4. Check the seating of the voltage regulator module (VRM) if present. 5. Be sure the processor board (if any) is seated. 6. Make sure the CPU chip is seated. (Take ESD precautions.) 7.
Chapter 5 Code Error Message Reference Description Recommended Action reference label or card. 4. Make sure the system board is seated. 5. Check the seating of the voltage regulator module (VRM) if present. 6. Be sure the processor board (if any) is seated. 7. Make sure the CPU chip is seated. (Take ESD precautions.) 8. Make sure the memory elements (DIMMs) are properly seated. 9. Check system fans. If overheating occurs, chip may shut down. 10.
Chapter 5 Code Error Message Reference Description Recommended Action 8. Make sure the memory elements (DIMMs) are properly seated. 9. Check system fans. If overheating occurs, chip may shut down. 10. If the system ran with temperature high, let it cool for 30 minutes, then restart. 11. If system repeatedly shows this error, replace the element with the CMOS. 00A5h PnP function 42 failed. 1. Run the BIOS Setup program and reconfigure all settings. 2. If necessary, update the BIOS. 3.
Chapter 5 Error Message Reference Code Description Recommended Action 00B1h PNP header not found 1. Run the BIOS Setup program and reconfigure all settings. 2. If necessary, update the BIOS. 3. Clear the CMOS and rerun configuration. See directions on the technical reference label or card. 4. Make sure the system board is seated. 5. Check the seating of the voltage regulator module (VRM) if present. 6. Be sure the processor board (if any) is seated. 7. Make sure the CPU chip is seated.
Chapter 5 Code Error Message Reference Description Recommended Action 5. Check the seating of the voltage regulator module (VRM) if present. 6. Be sure the processor board (if any) is seated. 7. Make sure the CPU chip is seated. (Take ESD precautions.) 8. Make sure the memory elements (DIMMs) are properly seated. 9. Check system fans. If overheating occurs, chip may shut down. 10. If the system ran with temperature high, let it cool for 30 minutes, then restart. 11.
Chapter 5 Code Error Message Reference Description Recommended Action 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 00C7h Pack with unsigned saturation failed.
Chapter 5 Error Message Reference Code Description Recommended Action 00CBh Matrix transpose test failed. 1. Take ESD precautions and make sure the system board is seated. 2. Check the seating of the voltage regulator module (VRM) if present. 3. Be sure the processor board (if any) is seated. 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7.
Chapter 5 Code Error Message Reference Description Recommended Action location XXXXXXXXh. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the technical reference label or card. 5. Examine the support ticket and check for failures. 6. Bring the system down to its minimum memory configuration and rerun the test. 7. Build up the system by halves until the failure is located.
Chapter 5 Code Error Message Reference Description Recommended Action SIMM/DIMM socket XXXX/YYYY. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the technical reference label or card. 5. Examine the support ticket and check for failures. 6. Bring the system down to its minimum memory configuration and rerun the test. 7. Build up the system by halves until the failure is located.
Chapter 5 Code Error Message Reference Description Recommended Action 10. Change the board where the DIMMs are located. 0170h RAM Refresh is not working. 1. Visually inspect the memory board to ensure proper seating. 2. Check to see all DIMMs are the correct HP part number. 3. Visually inspect DIMM units to ensure they are properly seated. 4. Check the positions of DIMMs to see that positioning matches that on the technical reference label or card. 5.
Chapter 5 Code Error Message Reference Description Recommended Action test. 7. Build up the system by halves until the failure is located. 0181h No Active External Cache Memory. Enable external cache memory through the BIOS Setup utility first. 0182h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 0183h No detected extended memory. In the basic test this is a DiagTools Error.
Chapter 5 Code Error Message Reference Description Recommended Action 4. Make sure the CPU chip is seated. 5. Make sure the memory elements (DIMMs) are properly seated. 6. Check system fans. If overheating occurs, chip may shut down. 7. If the system ran with temperature high, let it cool for 30 minutes, then restart. 8. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 01A2h TagRAM Control Register Test Failed. 1.
Chapter 5 Code Error Message Reference Description Recommended Action 4. Change the system board. 0302h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 0303h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 0304h DiagTools Error Download a new version of DiagTools from the HP web site and run it.
Chapter 5 Code Error Message Reference Description Recommended Action 4. Change the system board. 0341h Undefined or invalid command in Random Test. 1. Try a different diskette. 2. Check the cable between the floppy drive and the system board. 3. Change the floppy drive. 4. Change the system board. 0342h Address mark not found in Random Test 1. Try a different diskette. 2. Check the cable between the floppy drive and the system board. 3. Change the floppy drive. 4. Change the system board.
Chapter 5 Code Error Message Reference Description Recommended Action 2. Check the cable between the floppy drive and the system board. 3. Change the floppy drive. 4. Change the system board. 03AAh Drive not ready. 1. Try a different diskette. 2. Check the cable between the floppy drive and the system board. 3. Change the floppy drive. 4. Change the system board. 03CCh DiagTools Error Download a new version of DiagTools from the HP web site and run it.
Chapter 5 Code 0415h Error Message Reference Description Recommended Action command to the keyboard and either did not receive a response or received an improper response. keyboard swap with power on may damage the system board.) Keyboard LED could not be turned on. 1. Power down the system. (Caution, keyboards are not hot-swappable. A keyboard swap with power on may damage the system board.) 2. Replace the keyboard and rerun the test. 3. Replace the system board. 2.
Chapter 5 Code Error Message Reference Description Recommended Action 3. Check seating of board or SCSI card. 4. Check for proper termination, using technical reference card or label. 5. Check system fans 6. Check firmware version of drive and update if necessary. 7. Replace the drive 8. Change the card or board that has the drive’s controller. 0503h SCSI disk read timed out. 1. Check cables and connections: a) to SCSI components, b) to power source, c) between cards and backplane. 2.
Chapter 5 Error Message Reference Code Description Recommended Action 050Bh DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 050Ch DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 050Dh DiagTools Error Download a new version of DiagTools from the HP web site and run it.
Chapter 5 Code Error Message Reference Description Recommended Action 6. Check for proper termination, using technical reference card or label. 7. Check system fans 8. Check firmware version of drive and update if necessary. 9. Replace the drive 10. Change the card or board that has the drive’s controller. 0516h Tape buffer error. 1. Use a cleaning cartridge to make sure heads are clean. 2. Replace the tape. 3.
Chapter 5 Error Message Reference Code Description 0524h CD Selftest error. Recommended Action get the same error, call the HP Customer Care Center. 1. Insert a CD in the CD-ROM drive, or replace the existing CD. 2. Check cables and connections: a) to SCSI components, b) to power source, c) between cards and backplane. 3. Inspect SCSI pins to ensure none are bent. 4. Check seating of board or SCSI card. 5. Check for proper termination, using technical reference card or label. 6. Check system fans 7.
Chapter 5 Code Error Message Reference Description Recommended Action between cards and backplane. 2. Inspect SCSI pins to ensure none are bent. 3. Check seating of board or SCSI card. 4. Check for proper termination, using technical reference card or label. 5. Check system fans 6. Check firmware version of drive and update if necessary. 7. Replace the drive 8. Change the card or board that has the drive’s controller.
Chapter 5 Code Error Message Reference Description Recommended Action test failed at port XXXXh. 0611h FIFO data transfer test failed at port XXXXh. Possible system board failure. 0612h Baud rate speed test failed. Possible system board failure. If the test is running on a 16650 UART, make sure that the clock frequency selected in the menu matches the jumper settings on the card. 0613h Infrared Register test failed at port XXXXh. Possible system board failure.
Chapter 5 Error Message Reference Code Description Recommended Action 0814h DiagTools Error Report error to HP Customer Care Center and get the latest version of DiagTools. 0815h DiagTools Error Report error to HP Customer Care Center and get the latest version of DiagTools. 0816h DiagTools Error Report error to HP Customer Care Center and get the latest version of DiagTools. 0830h DiagTools Error Report error to HP Customer Care Center and get the latest version of DiagTools.
Chapter 5 Error Message Reference Code Description Recommended Action 0A08h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 0A09h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 0A10h DiagTools Error Download a new version of DiagTools from the HP web site and run it.
Chapter 5 Code Error Message Reference Description Recommended Action processor X. 2. Make sure the system board is seated. 3. Check the seating of the voltage regulator module (VRM) if present. 4. Be sure the processor board (if any) is seated. 5. Make sure the CPU chip is seated. (Take ESD precautions.) 6. Make sure the memory elements (DIMMs) are properly seated. 7. Check system fans. If overheating occurs, chip may shut down. 8.
Chapter 5 Code Error Message Reference Description Recommended Action failed. 2. Make sure the system board is seated. 3. Check the seating of the voltage regulator module (VRM) if present. 4. Be sure the processor board (if any) is seated. 5. Make sure the CPU chip is seated. (Take ESD precautions.) 6. Make sure the memory elements (DIMMs) are properly seated. 7. Check system fans. If overheating occurs, chip may shut down. 8.
Chapter 5 Code Error Message Reference Description Recommended Action 2. Make sure the system board is seated. 3. Check the seating of the voltage regulator module (VRM) if present. 4. Be sure the processor board (if any) is seated. 5. Make sure the CPU chip is seated. (Take ESD precautions.) 6. Make sure the memory elements (DIMMs) are properly seated. 7. Check system fans. If overheating occurs, chip may shut down. 8. If the system ran with temperature high, let it cool for 30 minutes, then restart.
Chapter 5 Code Error Message Reference Description Recommended Action Failure. TagRAM Control Register Write Failed. label or card. 2. Make sure the system board is seated. 3. Check the seating of the voltage regulator module (VRM) if present. 4. Be sure the processor board (if any) is seated. 5. Make sure the CPU chip is seated. (Take ESD precautions.) 6. Make sure the memory elements (DIMMs) are properly seated. 7. Check system fans. If overheating occurs, chip may shut down. 8.
Chapter 5 Code Error Message Reference Description Recommended Action 9. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 1016h Multi Processor Failure. Tag Write with Data Read command failed. 1. Reduce the system to its minimum configuration per the technical reference label or card. 2. Make sure the system board is seated. 3. Check the seating of the voltage regulator module (VRM) if present. 4. Be sure the processor board (if any) is seated. 5.
Chapter 5 Code Error Message Reference Description Recommended Action 7. Check system fans. If overheating occurs, chip may shut down. 8. If the system ran with temperature high, let it cool for 30 minutes, then restart. 9. If system repeatedly shows this error, replace the CPU chip or board, as appropriate. 1081h Multi Processor Failure. No Active External Cache Memory. 1. Reduce the system to its minimum configuration per the technical reference label or card. 2.
Chapter 5 Error Message Reference Code Description Recommended Action 1203h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 1205h DiagTools Error Download a new version of DiagTools from the HP web site and run it. If you get the same error, call the HP Customer Care Center. 1206h DiagTools Error Download a new version of DiagTools from the HP web site and run it.
A Test Menus Basic Test Menus NOTE DiagTools will run a different selection basic tests depending upon the type of hardware components present.
Appendix A Test Menus Advanced System Tests You may select Advanced System Tests by pressing F2 after completion of Basic Tests When advanced tests are run, the following menus are available: Advanced System Test Menus System Memory IDE FDD (Flexible Disk Drive) SCSI KBD (Keyboard) Video Misc (Miscellaneous) Batch 68
B Test Descriptions Test Descriptions System Test Menu The tests included in the System Test Menu exercise the basic functionality of the CPU, ensuring that the registers, the flags, and both the basic and protected instructions work as expected. It includes tests of the chip speed as well as the operation of integrated controllers for coprocessing, DMA, interrupts, and the timers and clock functionality. Specialized tests for PCI devices, Plug and Play devices, and MMX instructions are also included.
Appendix B Test Descriptions PCI System Test This test scans the PCI bus and finds out all the PCI devices. Then it uses alternative procedures to find out the same device. It checks for all valid combinations of PCI bus number, device number and function number. It also checks validity of PCI BIOS32 service directories, and the generation of PCI special cycles. Multiprocessor Test This test works on Multiprocessor systems only.
Appendix B Test Descriptions Random Memory Test This test uses a pseudo-random number generator to generate random addresses spread over the whole memory area, and then writes random data to the location, reads it back and compares the data read with the data written. Address Test The address test writes a value in one location of memory and then scans the entire memory to find out a reflection of that value.
Appendix B Test Descriptions Controller Test The controller test issues a Self Test command to the keyboard controller and checks for an OK response. Then it sends the diagnostic echo command to the keyboard and waits to get back the echo from the keyboard. Keyboard LED Test This test checks the functionality of the keyboard LED lights - Num Lock, Caps Lock, and Scroll Lock.
Appendix B Test Descriptions SCSI CDROM Read Test This test reads logical blocks from the SCSI CDROM. If the starting logical block number and end logical block number fields are not specified, the test starts reading from block 0 and terminates at the last block of CDROM. This test will fail if an audio CD is inserted inside the drive. Misc Tests The Misc Test Menu includes testing of the serial port with a series of tests designed to ensure complete functionality is present.
C Batch Menu Batch Menu The Batch Menu allows users to specify what tests to run as well as how many times to repeat a particular test. Edit Batch Parameters Selecting this option is the same as pressing from the main menu. This option allows you to specify different groups of parameters: Parameters for all tests, Repeat Counts, and Batch mode parameters. Repeat count applies to the count each test will be run on a per pass bases.
Index A Advanced System Tests menus, 68 B basic tests memory, 67 miscellaneous, 67 SCSI, 67 system, 67 what is included, 67 C capability of DiagTools, 2 D diagnostic tools purpose, 1 DiagTools problems, 9 when to use, 5 Diskette How to Make a Boot Diskette, 6 Rebooting with DiagTools, 9 E Error Code Viewer, DiagTools, 14, 21 error messages description of format, 3 flexible disk or floppy, 46 keyboard, 49 memory, 41 multiprocessor, 58 port and speaker, 55 processor, 23 SCSI, 50 system, 23 video, 57 Error Mes
