HP Netserver LXr Pro8 User Guide

Chapter 12 Service and Support

CompuServe Discussion Forum and Library

CompuServe, the worldwide electronic information utility, provides support,

technical data, and updated software drivers for the products of over 900

hardware and software manufacturers, including Hewlett-Packard.

With a CompuServe account, you post your question publicly in a managed,

focused forum dedicated to one manufacturer or topic. People who regularly visit

that forum read your question and reply within a day or two. If the topic is

complex or controversial, an electronic discussion may start among several

people--providing you with a group consensus.

HP products are covered on CompuServe in forums operated by independent

consultants. The NetServer section of the HPPC forum is visited regularly by HP

employees and a group of knowledgeable and friendly NetServer users. Libraries

are maintained that contain newsletters, technical articles, drivers, and other

software modules. Enter "GO HPPC" to reach the HP Systems Forum.

There are CompuServe forums covering most hardware and software

manufacturers. In addition to the HPPC forum, some other forums of interest

to HP NetServer owners include those for Banyan®, IBM® OS/2, Intel,

HP Peripherals, Lotus®, Microsoft Windows NT®, Novell®, Oracle®, SCO,

and Sybase®.

See "Joining CompuServe," at the end of this chapter to open a CompuServe

account (with a free introductory membership and free usage credit).

World Wide Web and Internet FTP

HP has a home page on the Internet World Wide Web specifically for the HP

NetServer. For information or to download drivers:

http://www.hp.com/netserver/servsup

To download NetServer drivers from HP via Internet FTP, enter the following:

ftp.hp.com/pub/servers