HP Netserver LXr Pro8 User Guide

Chapter 12 Service and Support
100
Obtaining HP Repair and Telephone Support
The "Warranty and Software License" chapter of this guide gives details of the
hardware warranty--including which HP products are covered, travel limitations,
charges for non-HP-caused service calls, etc.
Please refer to the "Troubleshooting" chapter for the steps to follow before calling
for service.
Prior to calling for support, record this information:
• product model name and number
• product serial number
• applicable error messages from system or diagnostics
• applicable hardware driver revision levels
• add-on boards or hardware installed
• third-party hardware or software
• operating system type and revision level
NOTE Please note that sales and support for this Hewlett-Packard
product may not be currently available in all countries listed
below.
U.S. and Canada
For hardware repair or telephone support in the U.S. and Canada, contact either:
• Participating Service Authorized HP Personal Computer Reseller
or
• HP Customer Support Center (Colorado) [phone] from 6 AM to
8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM
Mountain Time on Saturday