Mission Critical Server Suites Fact Sheet

OVERVIEW
HP's Mission Critical Server Suite for Windows NT
(MCSS/NT) delivers a server solution backed by a
99.9% uptime commitment. Included in the turnkey
bundle are hardware, software, support and
installation.
PRODUCT
Includes (2) clustered HP LXr8000 NetServers
• Hardware: (2) clustered HP LXr8000 NetServers
with high capacity external storage
• Software: Microsoft Cluster Server
• Management: HP OpenView Network Node
Manager, ManageX and other tools as appropriate
SERVICE AND SUPPORT
Includes installation, configuration and an enhanced
version of HP's Critical Systems Support (CSS/NT)
complete with proactive services and the highest levels
of reactive support.
• CSS/NT Proactive Services: Key modules
designed to prevent problems include: Proactive
Prevention, Managed Change, Performance
Optimization and Expert Technical Advice
• CSS/NT Hardware Reactive Support: 6 Hour
Call to-Repair with a commitment to repair your
hardware within a maximum of 6 hours
• CSS/NT Software Reactive Support: Priority
Recovery provides industry leading escalation
paths to Microsoft R&D and time-based
commitments for permanent fixes
• Configuration Installation: Included at no extra
charge
• Pre-sales Assistance: High Availability Solutions
Plan (HASP)
• Uptime Commitment: 99.9% uptime for clustered
file system access (8.67 hours maximum
unscheduled downtime during a one year period)
• Covered Events: Data storage resources are
inaccessible or system failure or switchback is
taking place rendering the operating system
temporarily inaccessible
• Key Exclusions: Planned downtime, data and
application recovery time, operator error, data
center environment failure or system bottlenecks
• Remedy: A credit towards 1 free month of service
• Availability: Q1, '99
Fact Sheet
September 15, 1998
HP Mission Critical Server Suite for Microsoft
Windows NT