WB.15.15

2 Support and other resources

Contacting HP

Before you contact HP

Be sure to have the following information available before you call contact HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error message

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) website at http://welcome.hp.com/country/us/

en/wwcontact.html.

For HP technical support:

• In the United States, for contact options see the Contact HP United States website at http://

www8.hp.com/us/en/home.html.

To contact HP by phone:

◦ Call 1-800-HP-INVENT (1-800-474-6836.) This service is available 24 hours a day, 7

days a week. For continuous quality improvement, calls may be recorded or monitored.

◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, see the HP website at http://www.hp.com/hps.

◦ In other locations, see the Contact HP worldwide (in English) website at http://

www8.hp.com/us/en/contact-hp/contact.html.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website at

http://www.hp.com/country/us/en/contact_us.html. After registering, you will receive email

notification of product enhancements, new driver versions, firmware updates, and other product

resources.

Documents

You can find additional switch documents by using the Manuals page of the HP Business Support

Center website at http://pro-networking-h17007.external.hp.com/us/en/support/converter/

index.aspx.

Additional documentation for your HP Switch may include:

• Access Security Guide

• Advanced Traffic Management Guide

Contacting HP 25