HP Network ScanJet 5 Scanner - Administrator's Guide

Control Panel Error Messages
Error messages displayed at the control panel are identified by a
number, which HP Support Service uses to resolve the problem, if
necessary. In some cases a second number, further identifying the
problem, will also be included.
Internal Errors
Error Message Error Description Actions
— Self-test Error: XY The control panel is not working.
If the error is OD, a key was
pressed during the control panel
boot and it is a warning message.
Power cycle the scanner.
Call HP Support Service.
— Self-test
Initializing...Wait
The message is displayed
continuously. The control panel is
working but something is wrong
with the connection.
Check if the cable is properly
plugged-in.
If the error persists, call HP
Support Service.
10
Internal Error
HP Network ScanJet
5Halted
Internal information in temporary
storage cannot be accessed.
Power cycle the scanner.
If the error persists, call HP
Support Service.
11
Internal Error
Internal Memory
Error
Internal memory error. Power cycle the scanner.
If the error persists, call HP
Support Service.
12
Internal Error
OutofMemory
Internal memory error. If the error message is displayed
just after booting, too many
destinations or print queues are
defined. In the HP JetAdmin
software, remove some of the
destinations from the scanner
configuration and reset the scanner.
If message is displayed when a
user is selected, the user has too
many destinations defined. Use the
HP Network ScanJet 5 Utility to
remove private destinations, then
use the Reinitialize option under
the Tools tab to reset the scanner.
4
Troubleshooting
EN Troubleshooting and Error Messages 45