HP Network ScanJet 5 Scanner - Administrator's Guide

Transaction Log Error Messages
Error Message Error Description Actions
14
Internal Error
Control Panel Error
The control panel LCD is not
working.
Power cycle the scanner.
If the problem persists, call HP
Support Service.
108
Destination Locked
<User Name>(err)
The destination workarea is locked. In the Network ScanJet 5 Utility,
unlock the workarea.
109
Invalid Destination
<User Name>(err)
The selected destination no longer
belongs to the network user group.
The scanning job has been
canceled.
In the HP JetAdmin software,
remove the destination name from
the scanner user pool and power
cycle or remotely reset the
scanner.
111
Printer Not Found
<Printer Name>(err)
The print queue selected as the
scanning destination cannot be
found. The scanning job has been
canceled.
Run the administrative software for
the network on which the print
queue has been configured to see
if the print queue has been
canceled. If so, create the print
queue again and use the HP
JetAdminsoftwaretoassignthe
print queue to the scanner.
If the printer is a network printer,
check to see if the printer is busy
(the scanner cannot send a job to
the printer if it is busy), and run
theHPJetAdminsoftwaretomake
sure the printer is correctly
configured on the scanner.
IfyouareworkingwithaNetWare
print queue, run the NetWare
command PCONSOLE to check if
the network scanner has been
removed from the list of the queue
users. If it has, in the HP JetAdmin
software, reassign the print queue
to the HP Network ScanJet 5
scanner.
4
Troubleshooting
EN Troubleshooting and Error Messages 57