HP Network ScanJet 5 Scanner - Administrator's Guide

Fax Server Errors
Error Message Error Description Actions
The Scanner ID
doesn’t match the
value used in the
Biscom FaxCom
configuration. Check
the FaxCom
configuration
The Scanner ID doesn’t match the
value used in the Biscom FaxCom
configuration.
Verify that the Scanner ID is
correct.
Verify, using the Biscom
administration software, that a
user with a name that matches the
Scanner ID exists.
Try to set the Scanner ID again.
The Castelle
FaxPress unit you
selected does not
have a software
version able to
support the ScanJet
5. Check the version
number and contact
Castelle
The Castelle FaxPress software
version does not support the HP
Network ScanJet 5 scanner.
Verify that an HPFSCAN directory
exists under the Castelle\<serial#>
directory. If the directory does not
exist, perform an upgrade of the
Castelle unit.
Some fax
transmissions aren’t
processed from the
fax server. Verify the
status of the fax
server and repeat
this test. If the
problem persists
delete pending fax
transmissions by
resetting the scanner.
Some fax transmissions are not
being processed by the fax server.
Wait until all pending fax jobs
should have been sent, and then
click the Troubleshooting button
again.
If the problem persists, use the
Reinitialize option on the Tools
tab to reset the scanner to remove
pending fax jobs.
An HPFSCAN
directory could not
be found in the path
you specified. The
LAN Fax Option will
be disabled
AN HPFSCAN directory could not
be found in the path you specified.
Verify that the Fax Server
Directory is correct.
Error setting the fax
workarea
The fax service isn’t working. HP
JetAdmin software isn’t able to set
the fax workarea.
Check the network environment
for the correct fax workarea and
repeat the operation.
Error configuring the
fax environment
The fax service isn’t working. HP
JetAdmin software had problems
communicating with the scanner.
Check the scanner for proper
operation and repeat the operation.
68 Troubleshooting and Error Messages EN