HP Network ScanJet 5 Scanner Administrator’s Guide
© Copyright Hewlett-Packard Company 1997 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C1306-90913 Second edition, October 1997 Trademarks PaperPort™ is a trademark of Visioneer, Inc. in the United States and other countries. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Lotus® and Lotus 1-2-3® are U.S. registered trademarks of Lotus Corporation.
Guide to Installing Your HP Network ScanJet 5 Scanner This manual provides you, as the network administrator, the information you need to set up and maintain the network scanner environment. Information included here complements the information provided in the following: • HP Network ScanJet 5 Scanner Getting Started Guide, which provides instructions for setting up the scanner and installing the network software.
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CONTENTS Guide to Installing Your HP Network ScanJet 5 Scanner . . . . . . . . 5 1 Introducing the HP Network ScanJet 5 Scanner Overview . . . . . . . . . . . . . . . . . . . . . . HP Network ScanJet 5 Scanner Features . . . . . HP Network ScanJet 5 Scanner Components . . . HP Network ScanJet 5 Scanner Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 11 12 14 Overview . . . . . . . . . . . . . . . . . . . . . . . .
Internal Errors . . . . . . . . . . . . . . . Network Errors . . . . . . . . . . . . . . . Scanner Errors . . . . . . . . . . . . . . . Transaction Log Error Messages . . . . . . . Administrative Software Troubleshooting . . Administrative Software Error Messages . . . HP JetAdmin Software Errors . . . . . . . Fax Server Errors . . . . . . . . . . . . . . E-Mail Errors . . . . . . . . . . . . . . . . HP Network ScanJet 5 Utility Error Messages PaperPort Software Troubleshooting . . . . .
1 Introducing the HP Network ScanJet 5 Scanner Overview The HP Network ScanJet 5 scanner converts black and white documents, drawings, and photographs into an electronic form and sends them to users’computers, to e-mail addresses, to fax numbers (if one of the supported LAN fax products is installed on your network), and to printers. Anyone can use the public destination list displayed at the scanner control panel to send scanned documents to any destination on the list.
HP JetAdmin software can be used in the following client environments: On Novell NetWare: You can only run the HP JetAdmin software on Windows® 95 and NT. Note On Windows NT: You can only run the HP JetAdmin software on an NT client or on an NT server. On LAN Server: You can only run the HP JetAdmin software on Windows 95. • Windows 95, with IPX NetWare and Microsoft shells, or Microsoft® TCP/IP (32 bit) • Windows NT 3.51 and 4.
• • • • • • 15 ppm at 1 bit/pixel Grayscale definition: 1, 4, and 8 bits/pixel 300 dpi optical resolution up to 1200 dpi interpolated Comes with embedded Optical Character Recognition (OCR) software Supports image scanning, e-mail, LAN fax, and groupware software Uses G4 and Packbits compression to reduce disk space requirements Paper Handling • Supports multiple paper sizes • Letter 8.5 x 11 in. (216 x 279 mm) • A4 210 x 297 mm (8.3 x 11.7 inches) • Legal 8.5 x 14 in.
HP Network ScanJet 5 Scanner Components The following illustrations identify the components of the scanner.
1 Figure 3 Introducing the Scanner A B C D E F G H EN ADF Connector Cable ADF Connector Socket Control Panel Connector Socket Scanner Power Switch Scanner Power Connector Socket Control Panel Control Panel Connector Cable LAN Connector (10BASE-T or Token Ring) Introducing the HP Network ScanJet 5 Scanner 13
HP Network ScanJet 5 Scanner Package Contents The following illustrations identify the package contents of the scanner.
2 Initial Software Configuration Overview As the network administrator, you configure the scanner and the scanner network environment and add users, printers, fax numbers and distribution lists to create a public destination list for the scanner. You use the HP Network ScanJet 5 administrative software, which is part of the HP JetAdmin software, to perform these functions. A scanner can be configured for a specific server, domain, or an entire network.
In order to configure and use the scanner, the following conditions must be met: • You must have supervisor privileges on at least one of the network environments. • The scanner must be physically connected to the network at the control panel, as described in the Getting Started Guide. • You must specify the protocol stack and the frame type in the Configuration menu at the control panel, as described in the Getting Started Guide.
Using the HP JetAdmin Software HP JetAdmin software runs on the following: • Novell NetWare: only on Windows 95 and NT • Windows NT: only on an NT client or an NT server • LAN Server: only on Windows 95 If you think a device is missing from the list, press the [F5] key to update (refresh) the window. All devices are listed in the HP JetAdmin software main window under the following types: • IPX name • TCP/IP name To select the preferred name, from the Options menu, choose Preferences.
To begin scanner configuration 1 From the JetAdmin software main window, select the scanner you want to modify. Note If you don’t see the scanner listed, press the [F5] key to refresh (update) the window. 2 From the Device menu, choose Modify, or click the Modify icon on the toolbar. The Configuration for HP Network ScanJet 5 Scanner dialog box appears. 3 Enter information on the tabs of the Configuration dialog box. 4 Click OK to close the dialog box (or Finish if you are in Interview mode).
Configuring the Network Environment The network environments on which the selected scanner is currently configured are listed on the Networks tab, under Configured Network Environments. Note To configure additional environments 1 On the Networks tab, click Change to display the Network Environments dialog box. 2 In the Available box, select a network environment with which you want the scanner to work.
To view or change properties for a network environment 1 On the Networks tab, click Change. 2 In the Configured box of the Network Environments dialog box, select the environment for which you want to change information and click Properties. For information regarding changing or deleting network environments, see the online Help. You can do the following: • For NDS environments, you can change the Scanner Server if you’ve logged in with supervisor access.
Adding Users Add users to the public destination list shown at the scanner control panel using the Users tab of the Configuration dialog box. The Control Panel Users box on this tab displays the user destinations that are currently configured for the selected scanner. Note An entire user group for a specified network can be added as a distribution list, as described in “Adding Distribution Lists” later in this chapter.
4 Identify the default workarea root location by typing a path, or use the 5 6 7 8 [...] (Browse) button to enter the path. The workarea root is the parent directory to where individual users’ workareas will be stored.The user workarea is the directory used by the scanner to temporarily store scanned data. Each user has just one workarea; if a user has already been assigned a workarea because he or she is using multiple scanners, this location is automatically used.
Adding Printers Printer destinations, available using the Copy function at the scanner control panel, are configured on the Printers tab of the Configuration dialog box. The printers can be direct network printers that are physically connected to the network or print queues that are logical printers configured on a server.
To configure a print queue 1 On the Printers tab of the Configuration dialog box, click Print Queues to display the Print Queues dialog box. The print queues that can be added to the scanner control panel appear, by network environment, in the Available Print Queues box. Before adding print queues, make sure the default settings described in steps 2 and 3 are correct. These settings apply to all print queues you add in this dialog box.
Configuring Fax Servers and Adding Fax Destinations Configure installed fax servers and fax destinations through the Faxes tab of the Configuration dialog box. A fax server must be configured and then selected for the scanner before a user can scan a document to a fax destination. The following procedure is an example you can use for a configuration reference.
To specify fax transmission options 1 On the Faxes tab, in the Fax Server box, click Configure. 2 In the Lan Fax Configuration dialog box, in the Supported LAN Fax Products box, select the vendor for the LAN fax that is connected to the network. 3 In the Fax Option box, click Advanced to display the Fax Transmission Advanced Options dialog box. 4 In the Transmission Options box, enter the number of retries and the retry rate, and select the maximum transmission speed and the resolution.
Adding Distribution Lists You can create distribution lists consisting of an entire network user group or of a custom combination of users and fax destinations, and add them to the public destination list. Distribution lists are displayed and configured from the Distributions tab. For information regarding maintaining distribution lists, see the online Help. 2 To create a distribution from a network user group dialog box.
Note If the network to which the selected user group belongs has not been added to the scanner environment, it will automatically be added at this time. To add a custom distribution list 1 On the Distributions tab, click Change to display the Distributions dialog box. 2 In the Distributions dialog box, click New to display the Distribution Properties dialog box. All user and fax destinations belonging to the scanner are listed in the Available Destinations box.
3 Scanner Maintenance Other Scanner Functions Once the scanner is configured and operational, you can perform backups, view reports, reset configuration parameters, and upgrade the firmware, as described in this chapter. In addition, this chapter contains procedures for cleaning and maintaining the scanner itself. For details on ordering, see “Replacement Parts and Accessories” in Appendix B.
HP JetAdmin Software Maintenance Procedures The HP JetAdmin software provides you with tools to quickly perform scanner maintenance. For each of the procedures described on the following pages, you’ll need to first select the scanner in the HP JetAdmin software and then select the procedure on the Tools tab of the Properties dialog box. To get to the Tools tab 1 Connect to a network environment (with supervisor status) and start the HP JetAdmin software.
Restoring the Scanner Configuration You can restore a backup of previously saved configuration data to a selected scanner. Because you can choose a target scanner that is different from the original one, this procedure can be used when replacing a scanner. The new scanner must first be connected to the network and configured from the scanner control panel, as described in the HP Network ScanJet 5 Getting Started Guide.
Displaying the Activity Log The activity log displays the last 128 activities logged for the currently selected scanner. For each activity, the log displays the date, time, user, activity, and destination. To display the activity log 1 2 3 4 5 On the Tools tab of the Properties dialog box, click the Reports icon. In the Commands box, click View Activity Log. To save the log to a file, click Save to File. To clear all log entries, click Clear Log. When you have finished viewing the log, click OK.
Re-initializing the Scanner You can re-initialize (reboot) the currently selected scanner remotely if you have supervisor privileges on at least one of the network environments configured in the scanner. To re-initialize the scanner 1 On the Tools tab of the Properties dialog box, click the Reset icon. 2 In the Commands box, click Re-initialize. 3 When the message Re-initialize the scanner is displayed, click OK.
Upgrading the Scanner You can upgrade the firmware for the selected scanner (or restore the firmware to the previous version). You must have supervisor privileges on the network environments for which the scanner is configured, and the scanner must be fully configured in order to be upgraded. To upgrade the scanner 1 On the Tools tab of the Properties dialog box, click the Upgrade icon. 2 In the Commands box, click Firmware Upgrade to display the Upgrade dialog box.
Cleaning the Scanner You’ll occasionally want to clean your scanner, as described in the following procedure. Always turn off the scanner and unplug all power cords before cleaning. Caution To clean the scanner 1 With a clean, soft cloth and a mild detergent, wipe off the outside of the 2 3 4 5 6 scanner. Dry the scanner with a clean, soft cloth. Open the ADF. (If you remove the ADF, be sure to disconnect the cables first.
Replacing the Delivery Guide Sheet Replace the delivery guide sheet if the scanning quality is still poor after cleaning (if, for example, vertical black lines appear on the paper). To replace the delivery guide sheet 1 Lift up the ADF. 2 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down. 3 Remove the used delivery guide sheet.
Replacing the Lower Rollers Replace the lower rollers if they are worn (if, for example, you are picking up multiple sheets of paper). To replace the lower rollers 1 Lift up the control panel. 2 Press down on the plastic cover located behind the right hand roller, and pull the cover towards you. 3 Move the rollers to the right and remove the rollers and roller bar. 4 Install new lower rollers by inserting the left side into the matching bar in the scanner.
5 Replace the plastic cover, putting the bottom feet in place first.
4 Troubleshooting and Error Messages Overview This chapter describes problems that can occur during the scanning process, including error messages you may encounter, that can originate from several sources: • At the scanner. Most of the messages displayed on the control panel of the scanner are status or information messages. However, error messages, requiring some action to be taken before scanning can proceed, are also displayed.
Scanner Troubleshooting If you have problems with the scanner, proceed as described in the following paragraphs. Scanner is not Working Make sure of the following: • The power cord is connected securely to the scanner and is plugged into an electrical outlet. • The scanner is turned on. • The scanner is connected to the network. • The scanner is unlocked. If you try to scan a document when the scanner is locked, it will emit a harsh, grinding sound.
Clearing Paper Jams When you have a paper jam, the scanner control panel displays an error message directing you to where it occurred: the start of a page, the end of a page, or inside the ADF. Use one of the following procedures to clear the paper jam. To clear jams at the start of a page Open the ADF cover. Remove the jammed paper. Close the ADF cover securely. The control panel prompts you to do one of the following: • Reinsert the paper and press the [Go] button to continue scanning.
To clear jams at the end of a page 1 Open the ADF cover, and lift up the document tray. 2 Remove the jammed paper. 3 Close the document tray and the ADF 4 • • • 42 Troubleshooting and Error Messages cover securely. The control panel prompts you to do one of the following: Reinsert the paper and press [Go] to continue scanning. Stop scanning and save your data by pressing [Stop]. Stop scanning without saving your data by pressing [Abort].
To clear jams inside the ADF 1 Open the ADF cover. 2 Lift up the ADF unit. 3 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down. 4 Remove the jammed paper.
5 Close the delivery guide sheet by 6 7 • • • 44 Troubleshooting and Error Messages aligning its holes with the small plastic spindles on the delivery guide and pressing down. Close the document tray and the ADF cover securely. The control panel prompts you to do one of the following: Reinsert the paper and press [Go] to continue scanning. Stop scanning and save your data by pressing [Stop]. Stop scanning without saving your data by pressing [Abort].
Control Panel Error Messages Error messages displayed at the control panel are identified by a number, which HP Support Service uses to resolve the problem, if necessary. In some cases a second number, further identifying the problem, will also be included. Internal Errors Error Message Error Description Actions — Self-test Error: XY The control panel is not working. Power cycle the scanner. If the error is OD, a key was pressed during the control panel Call HP Support Service.
Error Message Error Description 13 The control panel is working but Internal Error something is wrong with the Communication Error connection. Actions Check if the cable connecting the control panel is properly plugged-in. Power cycle the scanner. If the error persists, call HP Support Service. 14 Internal Error Control Panel Error The control panel LCD is not working. Power cycle the scanner. If the problem persists, call HP Support Services.
Error Message Error Description Actions 74 Internal Error Internal Disk Error. Press any key ... The internal message information You can continue to use the for the language you’ve chosen is scanner, which will display the corrupted. messages partially in the language you’ve chosen and partially in English. Try to change the scanner language. If the problem persists, call HP Support Service.
Network Errors Error Message Error Description Actions 101 Rebooting... Please wait. The network scanner is rebooting. No action is required. The scanner has received a reset command from the HP JetAdmin software. When the reboot finishes, the scanner will be ready for use again. 102 Control Panel Locked... The scanner is in a configuration phase. No action is required. The scanner has received a configuration command from the HP JetAdmin software.
Error Message Error Description Actions 109 Invalid Destination (err) The user corresponding to the selected destination is no longer defined in the configuration. The job has been canceled. Use the HP JetAdmin software to reconfigure the destination name in the user pool. 110 Protocol Stack Unconfigured Press any key... The correct Protocol Stack must be selected before exiting the special menus. At the scanner control panel, select the correct Protocol Stack.
Error Message Error Description Actions 115 Internal Error Out of Memory (err) Internal memory error. If this message appears just after booting, there are too many public destinations or print queues defined. Run the HP JetAdmin software to remove some destinations, then turn the scanner off and on. If the error message appears when the user is selected, the user has too many destinations defined.
Error Message Error Description Actions 133 General User Disabled Press any key... The scanner is working, but the general user or fax server is disabled. Use the HP JetAdmin software to configure the general user or fax server. 135 Too Many Destinations Please Deselect Some of Them Press any key... There are too many destinations selected on the scanner’s control panel. Deselect some destinations.
Error Message Error Description Actions 144 Network Error Log Init Error (err) Press any key... There was a problem while initializing the logging file recorded on the scanner’s hard disk. This does not affect other scanner functions. Run the HP JetAdmin software and clear the event log and the activity log. Restart the scanner. If the problem persists, call HP Support Service. 145 There was an error running a Power cycle the scanner.
Error Message Error Description Actions 156 Internal Error No Unique File Name Press any key... A unique file name for the scanner Check if the server date and time document could not be created. are set correctly. This problem occurs if the server clock has been set to a value back in time. 160 Open Remote File Error (err) An error has occurred in creating or opening a file on the server disk. This happens when a file cannot be created in the destination workarea.
Error Message Error Description Actions 162 Write Remote File Error (File Name>(err) An error occurred in writing the specified file on the server disk. Check if the maximum available disk space for the workarea owner has been reached. Check if the workarea associated with the selected destination still exists on the server disk. Check if the server disk is full.
Error Message Error Description Actions 171 Transport Disconnection Error (err) The HP Network ScanJet 5 scanner detected an error while it was trying to disconnect from the server. Check the LAN cable. 172 Scanner Validation Error (err) The HP Network ScanJet 5 scanner detected an error during validation from the server. Try the connection again.
Scanner Errors Error Message Error Description Actions 201 An error has occurred initializing Scanner Error the scanner. HP Network ScanJet 5 halted Power cycle the scanner. 202 Scanner Error Scanner not connected Communication problems exist with the scanner. Power cycle the scanner. 203 Scanner Error No Paper Feeder The Automatic Document Feeder (ADF) cable is not connected to the scanner base. If the problem persists call HP Support Service. If the problem persists call HP Support Service.
Transaction Log Error Messages Error Message Error Description Actions 14 Internal Error Control Panel Error The control panel LCD is not working. Power cycle the scanner. 108 Destination Locked (err) The destination workarea is locked. In the Network ScanJet 5 Utility, unlock the workarea. 109 Invalid Destination (err) The selected destination no longer belongs to the network user group. The scanning job has been canceled.
Error Message Error Description Actions 112 Send To User Error (err) The scanner detected an error while sending data to a user. The scanning job has been canceled. Check the LAN cable. Check if the workarea associated with the selected destination still exists on the server disk. Check if the server disk is full. Check if the maximum available disk space for the workarea owner has been reached.
Error Message Error Description Actions 160 Open Remote File Error (err) An error has occurred in opening, reading, or writing a file on the server disk. This error occurs when a file cannot be created in the destination workarea. Check if the workarea associated with the selected destination still exists on the server disk. 161 Read Remote File Error (err) Check if the specified path exists. Check if the server disk is full.
Error Message Error Description Actions 171 Transport Disconnection Error (err) The scanner detected an error Check the LAN cable. while trying to disconnect from the server. Check if the server is running. 172 Scanner Validation Error (err) The scanner detected an error while trying to be validated by the server.
Administrative Software Troubleshooting This section contains some solutions to problems you may encounter when configuring the HP Network ScanJet 5 scanner in the HP JetAdmin software. A new HP Network ScanJet 5 scanner does not appear on the HP JetAdmin software main window. If you are connected to a new, configured network scanner on the LAN, select Refresh from the HP JetAdmin software View menu (or use the [F5] key). The new scanner should automatically appear in the HP JetAdmin software main screen.
Administrative Software Error Messages The errors in this section are divided into two groups: HP JetAdmin software errors and fax errors. HP JetAdmin Software Errors Error Message Error Description Not enough memory There is not enough memory to continue the either to run HP JetAdmin operation software or to perform a specific action. Actions Free as much memory as possible by closing other applications and try again. Restart the HP JetAdmin software.
Error Message Error Description Actions Attempt to receive from the selected transport failed The application is running on a Check the LAN cable. system that is not properly configured to communicate on the Check the LAN cable. expected networks, or the network (err) Invalid transport is not working. Make sure that the network is accessible from the computer Attempted function running JetAdmin.
Error Message Error Description Actions Server not responding The selected server is not responding during the requested operation. Wait a few seconds and retry Check the LAN cable. Make sure the server is still active. Make sure the server is available. The scanner is busy and cannot answer the request The scanner is busy at the moment (the scanner is probably in use). Wait for a few minutes and then try again.
Error Message Error Description Actions IPX was needed and The HP JetAdmin software cannot Try the operation again. not present on the find the specified network. system Restart the HP JetAdmin software. SPX was needed and not present on the system Reboot the computer. The NetWare client shell was not found HP JetAdmin software internal error. See the HP JetAdmin software documentation. You are running and older NetX shell on Windows 3.1 HP JetAdmin software internal error.
Error Message Error Description Cannot configure An error has occurred during a network environment configuration operation. Actions Check the LAN cable. Make sure that the server is still available. Cannot configure the destination Make sure that the scanner is still available. After clearing the error, re-do the operation. Cannot set the The HP JetAdmin software is not network environment able to set the identifier for time for the time synchronization on the scanner.
Error Message Error Description Actions This network environment is not responding and cannot be cleaned up. The listed network environments are not available. The cleanup operation failed. Check the LAN cable. Make sure the network environment is available. Make sure you have supervisor access to the network environments. Cannot create the user workarea The HP JetAdmin software cannot Check the LAN cable. create the workarea for the specified user. Make sure the server is still available.
Fax Server Errors Error Message Error Description Actions The Scanner ID doesn’t match the value used in the Biscom FaxCom configuration. Check the FaxCom configuration The Scanner ID doesn’t match the Verify that the Scanner ID is value used in the Biscom FaxCom correct. configuration. Verify, using the Biscom administration software, that a user with a name that matches the Scanner ID exists. Try to set the Scanner ID again.
Error Message Error Description Actions Warning: unable to get the fax environment The fax server configuration is wrong or not available. Reconfigure the fax server. E-Mail Errors Error Message Error Description Actions Connection to SMTP The software is not gateway could not communicating with the e-mail be established. gateway. Verify that the SMTP gateway address is correctly specified. Verify that the SMTP service on the gateway is running.
Error Message Error Description Actions Could not send The header specifies such Resend the message. message headers to information as To:, From:, Subject:. SMTP gateway. The disk may be full. Reduce the number of message recipients. E-mail address rejected by gateway An SMTP address specified within Verify the e-mail address. an Internet e-mail address was rejected by the SMTP gateway. Internet E-mail message could not be delivered. Message could not successfully be given to the SMTP gateway.
Error Message Error Description Actions Out of memory in Internet E-mail subsystem. Memory is low. Add more memory. Increase the size of the page file. Param does not start The parameter is not identified with - or /. with a /. Verify the format of the parameter. Parm unrecognized. Verify the parameter information. The parpameter is not defined correctly SMTP gateway The Simple Mail Transfer Protocol rejected an address. (SMTP) is the defined protocol for E-mail messages on the Internet.
HP Network ScanJet 5 Utility Error Messages Error Message Error Description Actions Not all addresses could be imported. Total imported . Do you want to see the log file? The import procedure could not be Answer Yes and look in the log file completed for one of the following for the reason why the addresses reasons: could not be imported. The maximum number of e-mail destinations has been reached. The e-mail line syntax is not correct. The line has been skipped.
Error Message Error Description Actions Cannot access document. There is a problem accessing the user’s workarea on the server. Check if the server is available. Check if you are running the HP JetAdmin software with supervisor access to the server. Make sure the selected workarea name is correct. Make sure the user workarea still exists on the server. If not, manually create the workarea on the server. Cannot report errors. The service you are trying to access does not start.
Error Message Error Description Could not open the The file could not be opened. file. Please verify it is not used by other The file may be in use by another applications. application. Actions Close the file or the application that is using it. Verify the rights to access the file. The file maybe corrupt. The user does not have rights to access the file. A document was The HP Network ScanJet 5 Utility received for an was unable to complete the automatic workflow automatic workflow link.
Error Message Error Description Actions General network error. There is a problem accessing the network. Make sure the network connections are present and the server is accessible. An inbox with this The user is creating an inbox with name already exists. the same name as an existing Please choose a inbox. different name. Type a unique name for the inbox. Invalid data Check that the scanner was not turned off during transmission. Data from the scanner is corrupted.
Error Message Error Description Actions There are no valid network users available. Please connect to a valid network user and run this program again. The network user is connected but Connect as a valid user. is not a valid user. Check the connection. Unable to show the log file. An error is occuring while trying to Verify the file is not being used by show the file. another application. If it is in use, close the application. See . Verify the WRITE.
PaperPort Software Troubleshooting This section provides solutions to some common problems you may encounter while using the PaperPort software in a 16-bit environment. The problems are grouped into the following topics: • • • • • • Installation problems Printing problems Fax problems OCR problems Import and export file problems Missing e-mail links Installation Problems Windows fails to restart.
Printing Problems Highlighted annotations are opaque when printed on HP LaserJet 4 printers. The LaserJet 4 printer driver has two graphics modes: HP-GL/2 and Raster. If you are using Win 3.1x, double-click the printer icon in the Control Panel; then change the graphic mode to Raster. If you are using Win 95, change to Raster mode in the Graphics Tab, under Properties in Printer Settings. For more information on changing the graphics mode on your computer, see the documentation that came with Windows.
A high percentage of incorrect characters appears in an item that was converted with the OCR link. The accuracy of the OCR link depends in large part on the quality, size, and structure of the original document and on the quality of the scan itself. To obtain the best possible results when using the OCR link, choose a scan setting specific to text and do the following: • Process only pages that have crisp, clear text.
Missing E-Mail Links Lotus Notes link icon does not appear. The link to Lotus Notes requires the file NOTES.EXE. The path to this file must be typed in the LOTUS.INI file. To make sure that the Lotus Notes icon appears, do the following: 1 Check that the file LOTUS.INI exists in your Windows directory. (If not, skip steps 2 and 3.) 2 Check this file for the line Notes=. 3 Check this path for the NOTES.EXE file. If either is missing, try reinstalling your Notes client. 4 Check your WIN.
Microsoft Mail link icon does not appear. The Microsoft Mail link requires the file MAPI.DLL. Check the following items to verify this file is in the correct place: • Make sure that the path to this file, which is usually C:\MSMAIL, is included in the path statement in your AUTOEXEC.BAT file. • The WIN.INI file must include the line MAPI=1 in the [Mail] section. Note Installing Novell GroupWise will overwrite MAPI.DLL, making MSMail unavailable. WordPerfect Office link icon does not appear.
PaperPort Software Error Messages When a problem occurs, the PaperPort software displays a message that indicates the type of problem. This chapter explains what to do if you see one of these messages. Message Category Recommended Action An unsuccessful application exit has left Windows in an unstable state. You should restart Windows. General This can occur if your computer “hangs” or “crashes” while the PaperPort software is running, or if some other error occurs. Try restarting Windows.
Message Category Recommended Action PaperPort cannot read page Disk and File of the file because the page is damaged. An item or a page in a stack can be damaged if your computer is shut down while the PaperPort software is running or if the PaperPort software is shut down in any way other than by a normal exit. Attempt to repair this file by running MAXFIX.EXE. Then follow the instructions on the screen. PaperPort is out of available Memory system memory.
Message Category Recommended Action PaperPort cannot use the file because it is damaged. You can run MAXFIX.EXE to repair this file. Disk and File An item or a page in a stack can be damaged if your computer is shut down while the PaperPort software is running or if the PaperPort software is shut down in any way other than by a normal exit. Attempt to repair this file by running MAXFIX.EXE. Then follow the instructions on the screen.
Message Category The Desktop file is either Desktop damaged or missing. PaperPort will continue with a new Desktop. Recommended Action The desktop file contains information you need for accessing the items on the Desktop. If this file is damaged, you may be able to fix it with the MAXFIX utility. Run MAXFIX.EXE and then follow the instructions on the screen.
Message Category Recommended Action Document failed General The document cannot be sent to the target application. Check if the link is still available. Check the document format. Check your system resources. Try again. Can’t register with the network component General SSNET failed to start. Make sure the user’s networking software is installed and operating correctly. Destination is busy General The target application is not ready to receive documents. Wait a few minutes and then retry.
A Specifications HP ScanJet 5 Scanner Specifications EN Feature Specification Scanner Type Flatbed Maximum Document Size 216 x 297 mm (8.5 x 11.7 inches) Scanning Element Charged-coupled device Light Source Xenon lamp Interface LAN: Ethernet or Token Ring Optical Resolution 300 dpi Scanning Speed (text mode) 15 pages per minute Image Processing Options Text, Photo, Text & Photo AC Line Voltage 100–240 VAC, 50–60 Hz Power Consumption 70 W maximum Weight About 15.
Environmental Ranges Temperature o Operating 10 to 40 C (50 to 104 oF) Storage - 30 to 60oC (-22 to 140 oF) Humidity Operating 10 to 80% noncondensing (10 to 32.5oC) 10 to 45% noncondensing (32.5 to 40oC ) Storage 10 to 85% (0 to 40oC) 10 to 50% (40 to 60oC) Caution The operating environment should be stable, with no abrupt changes in temperature or humidity, or your scanner may be damaged.
A Specifications EN Specifications 89
Specifications EN
B Warranty and Support Information Hewlett-Packard Warranty Statement HP Network ScanJet 5 Scanner One-Year Limited Warranty 1 HP warrants HP hardware, accessories and supplies against defects in 2 3 4 5 NOTE: EN materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
6 THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EN Country Telephone Number USA and Canada (970) 339-7009 United Kingdom (+44) 1429 865511 Germany (+44) 1429 863353 France (+44) 1429 863343 Italy (+44) 1429 520013 Spain (+44) 1429 520012 Item Part Number English Administrator’s and User’s Guides C1306-99000 French Administrator’s and User’s Guides C1306-99001 German Administrator’s and User’s Guides C1306-99002 Italian Administrator’s and User’s Guides C1306-99003 Spanish Administrator’s and User’s Guide C1306-99004 Replacement
Take a look at all HP Support has to offer! Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally. Online Services: for 24-hour access to information over your modem, we suggest these services. World Wide Web URL—Printer drivers, updated HP printer software, plus product and support information can be obtained from the following URLs: in the U.S..
EN (61) (3) 9272-2627 (43) (1) 0660-8128 (32) (2) 0800-11906 (32) (2) 0800-17043 (1) (800) 333-1917 (86) (10) 6505-5280 (45) 8001-0453 (31) (20) 681-5792 (358) (9) 0800-13134 (33) (146) 0800-905900 (49) (13) 081-0061 (852) 2506-2422 (36) (1) 252-4647 (91) (11) 682-6035 (62) (21) 352-2044 (39) (2) 1678-59020 (81) (3) 3335-8622 Korea Malaysia Netherlands New Zealand Norway Philippines Portugal Singapore Spain Sweden Switzerland (French) Switzerland (German) Taiwan Thailand United Kingdom United States (82)
Customer Support Options Worldwide In addition to the phone numbers listed below, this chapter contains worldwide sales and service addresses and phone numbers. Customer Support & Product Repair Assistance for the U.S. and Canada: Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge during the Warranty Period. However, your standard long-distance phone charges still apply. Have your serial number ready when calling.
Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed on the previous pages. Argentina: Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 Buenos Aires Phone: (54) (1) 787-7100 Fax: (54) (1) 787-7213 Australia: Hewlett-Packard Australia Ltd.
Denmark: Hewlett-Packard A/S Kongevejen 25 DK-3460 Birkerød Denmark Phone: (45) 99-1000 Fax: (45) 4281-5810 Far East Region: Hewlett-Packard Asia Pacific Ltd.
New Zealand: Hewlett-Packard (NZ) Limited Ports of Auckland Building Princes Wharf, Quay Street P.O. Box 3860 Auckland Phone: (64) (9) 356-6640 Fax: (64) (9) 356-6620 Hardware Repair Center and Extended Warranty Support Phone: (64) (9) 0800-733547 Customer Information Center Phone: (64) (9) 0800-651651 Norway: Hewlett-Packard Norge A/S Postboks 60 Skøyen Drammensveien 169 N-0212 Oslo Phone: (47) 2273-5600 Fax: (47) 2273-5610 Poland: Hewlett-Packard Polska ul.
Thailand: Hewlett-Packard (Thailand) Ltd. 11th Floor Pacific Place 140 Sukhumvit Road Bangkok 10110 Phone: (66) (2) 254-6720 Fax: (66) (2) 254-6731 Turkey: Hewlett-Packard Company Bilgisayar Ve Ölçüm Sistemleri AS 19 Mayis Caddesi Nova Baran Plaza Kat: 12 80220 Sisli-Istanbul Phone: (90) (212) 224-5925 Fax: (90) (212) 224-5939 United Kingdom: Hewlett-Packard Ltd.
INDEX EN copying scanner configuration 31 custom distribution lists 27, 28 customer service, worldwide 97 customer support information 94 D D-type connector 11 Da Vinci e-mail 81 daemon, scanner 15 damaged, error messages data 85 link 84 page 83 data 60 date error message 52 dealers 94, 97 declarations EC Conformity 89 German Noise 88 defaults, restoring 33 delivery guide 36, 93 description for a scanner 18 desktop, error message 82, 85 destination lists configuring scanner 16 overview 9 private 9, 16 pub
Index E e-mail 9 error messages 69, 72 Internet 69 language type 70 MIME 69 PDF file format 70 problems 80 SMTP communication 69 e-mail address error message 74 e-mail attachments MIME 69 e-mail functionality not enabled 74 EC Declaration of Conformity 89 electronic mail 9 environmental ranges 88 error messages SEE ALSO problems administrative software 62 control panel 45 e-mail 69, 72, 74 HP Network ScanJet 5 Utility 72 network 48 PaperPort 82 Ethernet 87 Events log 30, 32, 34 exit error message 82 exit,
EN paper handling 11 paper, jams 41, 42 PaperPort 9, 11 error messages 39 problems 77 parts, replacement 93 passwords 52 pasting, error message 82 PDF file format e-mail 70 performance scanner features 11 SEE ALSO speed permissions, user 21 photographs 9, 87 power consumption 87 power cord 93 print queue 24 printer error 66 errors 48 printer destinations adding 23 configuring network environment 18 overview 9 printing scanned documents 9 printing, problems 78 private destination lists 9, 16 problems 39 SEE
Index replacement parts 93, 94 replacing delivery guide sheet 36, 93 lower rollers 37, 93 replicating scanner configuration 31 reports, viewing 32 resetting scanner 33, 40 resolution 11, 87 resources SEE destinations restoring factory defaults 33 scanner configuration 31 rollers, lower ordering 93 replacing 37 S sales 97 sales offices,worldwide 97 scanner activity log 32 backing up configuration 30 cleaning 35 components 12 configuring 10, 15, 18 connecting to network 10 description 18 error messages 39 ma
