HP Network ScanJet 5 Scanner - Administrator's Guide

Error Message Error Description Actions
Server not
responding
The selected server is not
responding during the requested
operation.
Wait a few seconds and retry
Check the LAN cable.
Make sure the server is still active.
Makesuretheserverisavailable.
The scanner is busy
and cannot answer
the request
The scanner is
remotely managed
and cannot receive
commands
The scanner is busy at the
moment (the scanner is probably
in use).
Verify that someone is using the
scanner.
Wait for a few minutes and then try
again.
Reset the scanner.
The scanner does
not respond
A connection could
not be established
with the specified
scanner
Cannot access the
firmware image
Unable to
communicate with
the scanner
The scanner is not available. Check the LAN cable.
Check that the scanner is on and
running correctly.
Try the operation again.
Reset the scanner.
Cannot create the
directory on the
selected server
The directory to store the upgrade
on the server cannot be created.
Check if the server’s disk is full.
Check that the HP JetAdmin
software is running and you are
logged on to the network with full
privileges
Check if the server is on.
Firmware image is
incomplete or
corrupted
The HP JetAdmin software cannot
find .VER files, some files listed in
the VER file is missing, or there is
invaliddatainthe.VERfile.
Call HP for a new copy of the
firmware image.
64 Troubleshooting and Error Messages EN