ASAP 3.2 Messages Manual

HP NonStop Messages Manual Page 192 of 414
and the Collect process is not updated, any new statistics types would not be
recognized by the Collector.
Make sure all ASAP Collector and Server processes are at the same revision level.
If the problem persists, contact your HP support representative provide all relevant
information:
Descriptions of the problem and accompanying symptoms
Details from the messages generated
System number
Numbers and versions of all related products
Supporting documentation such as Event Management Service (EMS) logs, trace files,
and a CPU dump, if applicable
Data Tokens.
ZEMS-TKN-TEXT contains the message text.
ZASP-TKN-ASAP-ERRORNUM is ―1002‖.
1003: ZASP-EVT-COLLECT-SEND-ERROR
Send to COLLECT error: err
err
identifies a file-system error.
Cause. The Monitor did not send aggregate summary messages to the Collector. The
FILEINFO system procedure call returned this error.
Effect. Data cannot be written to the Collector server.
Recovery. For a definition of the specified error, see the Operator Messages Manual.
For more detailed information, including recovery actions, see the Guardian Procedure
Errors and Messages Manual .
Check that the Collector is installed. Make sure the Monitor and the Collector are both
up and running. To do so, enter STAT C for the Collector and STAT for the Monitor.
Check the network path connection.
If the problem persists, contact your HP support representative and provide all relevant
information:
Descriptions of the problem and accompanying symptoms
Details from the messages generated
System number