ATM Transaction Anayzer User and Installation Guide

Troubleshooting HP NonStop ATM Transaction Analyzer 121
7 Troubleshooting HP NonStop ATM Transaction
Analyzer
This chapter provides information on the common troubleshooting queries.
ATM/TA provides you with simple, easy to use utilities and log files to troubleshoot common problems & queries.
7-1 General Troubleshooting Checklist
1. Check if ATM/TA is up & running and healthy. You can use the STATTLF tool to check the status of
ATM/TA.
2. Check if ATM/TA has READ access to the TLF files.
3. Check if new transactions are logged to the TLFDB file using the BESTATUS utility.
4. Check if network connection is established and ATM/TA Application Server is a registered subscriber for
#ATMTA. Use the ELDUMP utility against Elink process. You can also check the connection health using
the NonStop Nodes Status tool on ATM/TA Application Server system.
5. Check if the ATM/TA Application Server is running and processing transactions. Use Services to check the
status of the following services.
a. Elink service
b. ATM/TA Logger
c. ATM/TA Recovery
d. ATM/TA Stat Generator
e. ATM/TA Threshold Monitor
f. ATM/TA Maintain
g. ATM/TA Statistics Adjustment
h. Command and Control
6. Check the ATM/TA Web Server connectivity to ATM/TA database. In case the Web Server is on a
different system, you can use DSN to test the connectivity.
7. Check if the MS IIS is up and running. You can use INETMGR or http://web-server/ link to see if IIS is
ready for service.
8. Check if the status of Web Service Extension ASP.NET v2.0.50727 in MS IIS is Allowed. Make sure that the
status is not Prohibited. The Web Service Extension in MS IIS is only available if the ATM Transaction
Analyzer Web Server is installed on Microsoft Windows Server 2003,
9. Check if the end-user desktop has connectivity to the Web Server.
10. Check if the Owner FIID List has data. If the list is empty, the information like Branch, Region, Terminal ID,
Terminal Type, Location, Owner, City, State and Country will not be visible.
Troubleshooting HP NonStop ATM Transaction Analyzer