AutoSYNC Software User's Guide (Update 17)

HP AutoSYNC User’s Guide—522580-018
B-1
B Problem Resolution
This appendix discusses how to diagnose AutoSYNC problems, how to use the tools
and how to report problems.
The topics covered are:
Common Security Problems
Troubleshooting Tools
Submitting Problems
Common Security Problems
Security related problems are common when first configuring AutoSYNC and
performing synchronizations. Security rules enforced by SafeGuard and Guardian must
be taken into consideration when planning and installing AutoSYNC.
Users synchronizing files or configuring AutoSYNC must be granted proper local and
remote access privileges, and conversely, synchronizations can only be performed by
authorized (trusted) users.
This subsection discusses some possible causes and remedies for common security
problems.
One-time Synchronization Problems
Scheduled Synchronization Problems
Errors replacing destination files
Errors executing triggers
Configuration Problems
One-time Synchronization Problems
A synchronization process does not start

Verify that the remote passwords for this user ID are set correctly between the
source and remote destination system. This can easily be tested from a TACL
prompt with utilities such as FUP.

Try to start the source and the destination ASYSYNC process at the TACL prompt.
If you cannot start these processes, Autosync running as this user ID will not be
able to start the synchronization processes.