AutoSYNC Software User's Guide (Update 19)

Problem Resolution
HP AutoSYNC User’s Guide—522580-020
B-11
AutoSYNC Component Failures
AutoSYNC Component Failures
When the monitor process, AUTOSYNCCI or a synchronization process abend, they
produce a saveabend file. The monitor displays a message on its hometerm or the
configured EMS collector process and the command interpreter displays a message on
its out file.
Please send the following information with your problem report:

A description of the problem

The saveabend file

The text of the message displayed on the hometerm or out file

A VPROC listing of the failing ASYMON or AUTOSYNC object file
If an AUTOSYNC command does not produce accurate results, please send the
following:

The text of the command

A description of the problem

Any information necessary to re-create the problem behavior
When the log does not yield sufficient diagnostic information, trace the synchronization
using the combined TRACE and LOGFILE options of the SYNCHRONIZE command
and send the output along with other supporting data.
Scheduled Synchronization Failures
If the synchronization fails without evidence of a process failure, you can narrow down
the cause of the failure by attempting to synchronize the failing file set using the SYNC
command, and specifying the same synchronization options as the configured
syncfileset. One-time synchronization failures are easier to troubleshoot than
scheduled synchronizations. If the one-time sync succeeds, it greatly reduces the
areas of investigation.
The REPORT command is also a useful tool in pinpointing the source of errors or
failures, because much of the synchronization processing is executed without actually
moving any files.
Finally to report a problem with a scheduled synchronization, please send the following
with your problem report:

A description of the problem

The result of the one-time SYNC that was attempted

The syncfileset information (use the INFO SYNCFILESET command with the
DETAIL option)

The text of the message logged to the EMS collector