AutoSYNC Software User's Guide (Update 20)

Problem Resolution
HP AutoSYNC User’s Guide—522580-021
B-3
Errors executing triggers
Synchronization of OSS files fails with error 4001 or error
4013.

Check the owner of the source file. If the user is not the owner of the source file,
only SUPER.SUPER can change th. Moreover, if the destination is on a remote
system, the remote synchronization process must be configured to run as a local
process. See Ownership and Security on page 5-6 for further details.
Errors executing triggers

Verify that the user has sufficient privileges to execute the trigger commands on
the destination. Before configuring a trigger, log on as the user on the source
system and run the trigger commands from a TACL prompt.

Does the Authorizer have permission to log down to the user without specifying a
password?
Configuration Problems
SYNCUSER configuration changes

Verify that the ownership of the MAPDB table SYNCUSER is set correctly. The
AUTHORIZE command sets the security of the SYNCUSER table, so to add, alter
or delete a syncuser, the user ID performing the operation must be the
ADMINISTRATOR or AUTHORIZER.

Verify that each configured syncuser has the correct permissions to access the log
file SLgggnnn in the MapDB subvolume. The log file functions are discussed in
paragraph Synchronization Logs below. Both source and destination
synchronization processes running on behalf of a syncuser must have write access
to the log file. If a sync process cannot access the log file, it attempts to report the
problem to the EMS log. In the case of a destination process, the error is reported
in the EMS log on the destination system. If it has no place to report a problem the
sync process abends.
Configuring scheduled synchronization

Verify that the user ID performing this operation is configured as a SYNCUSER.
The SYNCUSER is added by the AUTHORIZER or ADMINISTRATOR.

Remote passwords must be setup correctly for each SYNCUSER to allow access
between the source and destination system.

Verify that the ownership of the MAPDB table SFggguuu is set correctly. The owner
of the SFggguuu table must be the syncuser.

As mentioned in the paragraph above, verify that the MapDB log file SLgggnnn is
secured to allow write access from both source and destination synchronization
processes.