Availability Guide for Change Management

Tools for Online Change
Availability Guide for Change Management–125506
7-8
Incident Reports
Notifications
Notifications are messages that indicate the state of resources on the Himalaya S-series
server. There are two types of notifications:
•
TSM application notifications
•
Service processor (SP) event messages
TSM Application Notifications
TSM application notifications are generated by the TSM server software on the
Himalaya S-series server. This type of notification is sent to the TSM Notification
Director when something occurs that might affect the performance of a resource
managed by TSM. The TSM Notification Director passes TSM application notifications
to the TSM application where they are used to display up-to-date resource information.
TSM application notifications are sent to all TSM workstations recognized by the
Himalaya S-series server. If a single TSM workstation is configured to manage multiple
Himalaya S-series servers, it will receive notifications from all of these servers.
SP Event Messages
SP event messages are EMS event messages that are generated by the MSPs on the
Himalaya S-series server. The TSM Notification Director can gather SP event messages
directly from the MSPs, allowing SP messages to be received when the NonStop Kernel
operating is not running. The TSM Notification Director receives SP event messages
only when the TSM application is running and a low-level link is active.
The system down message is a special type of SP event message that is generated by the
MSPs when all processors on the Himalaya S-series server have halted or the server has
been powered off. The system down message is sent to all TSM workstations
recognized by the Himalaya S-series server.
Incident Reports
The TSM server software generates two types of incident reports:
•
Problem incident reports
•
Periodic incident reports
Problem Incident Reports
When critical changes occur on the Himalaya S-series server—changes that could
directly affect the availability of system resources—the TSM server software generates a
problem incident report. You can configure the TSM Notification Director to forward
(dial out) problem incident reports to a service provider.
Problem incident reports refer to attachments. An attachment contains information that
augments the information in the problem incident report. Every problem incident report
has at least one attachment—the dynamic configuration file (DCF). The DCF contains a
description of the current system configuration on the server.