Availability Guide for Problem Management

Contents

Availability Guide for Problem Management–125509

Tables

Table 1-1. Outage Minutes per Year (Assuming 24x7x365 Operations) 1-3

Table 1-2. Tandem’s Service-Level Objectives 1-8

Table 4-1. Operations Runbook Daily Tasks 4-8

Table 4-2. Management Functions and Supporting Standard Event Types 4-13

Table 5-1. Classifying Object States 5-5

Table 5-2. DSAP Report Types 5-8

Table 5-3. Tools Available for System Monitoring 5-16

Table 6-1. TFDS Configuration Parameters 6-9

Table 8-1. Backup Site Alternatives: Advantages and Disadvantages 8-11

Table 9-1. Problem Management Tools 9-2