Availability Guide for Problem Management

About This Manual
Availability Guide for Problem Management–125509
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Tandem FAXAdvisor
For more information on Tandem Education courses and training programs, ask your
Tandem representative for a copy of the Tandem Education Course Catalog. This
catalog contains a complete list of courses, training programs, and training centers. It
also contains diagrams showing training paths for a variety of Tandem users, including
network mangers, programmers, database administrators, systems and operations
management, and technical specialists.
Tandem FAXAdvisor
Tandem’s new FAXAdvisor is an important part of Tandem’s commitment to instant
information everywhere. It is a fast and easy way to find information about Tandem
Professional Services and Support, Tandem product information, and other product
documents as well.
Where to Call
The Tandem FAXAdvisor is available 24 hours a day, 7 days a week. U.S. customers
simply dial 1-800-863-6329 and international customers dial 408-285-9410, and an
interactive voice response system will lead you through a series of selections, as follows:
•
For Tandem Professional Services and Support information, enter “4001”
•
For Tandem and Ungermann-Bass information, enter “3000”
•
For an index of new documents (updated monthly), enter “4000”
Your Comments Invited
After using this manual, please take a moment to send us your comments. You can do
this by returning a Reader Comment Card or by sending an Internet mail message.
A Reader Comment Card is located at the back of printed manuals and as a separate file
on the Tandem CD Read or Tandem Information Manager disc. You can either FAX or
mail the card to us. The FAX number and mailing address are provided on the card.
Also provided on the Reader Comment Card is an Internet mail address. When you
send an Internet mail message to us, we immediately acknowledge receipt of your
message. A detailed response to your message is sent as soon as possible. Be sure to
include your name, company name, address, and phone number in your message. If
your comments are specific to a particular manual, also include the part number and title
of the manual.
Many of the improvements you see in Tandem manuals are a result of suggestions from
our customers. Please take this opportunity to help us improve future manuals.