Availability Guide for Problem Management

Problem Management Tools
Availability Guide for Problem Management–125509
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Tandem Service Management (TSM)
Tandem Service Management (TSM)
The Tandem Service Management (TSM) package is a client/server application that
provides troubleshooting, maintenance, and service tools for Himalaya S-series servers.
TSM consists of software components that run on the server and on a PC-compatible
workstation. The TSM software on the workstation has a graphical user interface (GUI)
with extensive online help.
TSM combines many of the system maintenance functions previously provided by the
Syshealth toolkit, the Tandem Maintenance and Diagnostic Subsystem (TMDS), and the
Remote Maintenance Interface (RMI) product.
You can use TSM to:
•
Start the system
•
Identify system components and configurations
•
Display physical and logical views of the system configuration
•
Display the current status of system components
•
Perform maintenance actions on specified customer-replaceable units (CRUs)
•
Send problem and configuration information to a service provider
•
Load new system configurations
•
Browse event logs
•
Monitor system resources
•
Implement remote monitoring and maintenance functions
TSM Components
TSM software components run on a PC-compatible workstation (the client) and on a
Himalaya S-series server (the server).
TSM Components on the Server
Certain software and hardware components on the Himalaya S-series server help
provide TSM functions by communicating with the TSM client software on the
workstation. These components include the following:
•
TSM server software
•
Master service processors (MSPs) and related software
•
TSM EMS Event Viewer Server Manager and related processes