Availability Guide for Problem Management

Problem Management Tools

Availability Guide for Problem Management–125509

9-40

Incident Reports

TSM Notification Director

The TSM Notification Director receives notifications and incident reports from the

Himalaya S-series server, displays them, and allows you to take action or forward the

incident reports to your service provider for resolution. The TSM Notification Director

runs on the TSM workstation at all times, even when the TSM application is not being

used.

Notifications

Notifications are messages that indicate the state of resources on the Himalaya S-series

server. There are two types of notifications:

•

TSM application notifications

•

Service processor (SP) event messages

TSM Application Notifications

TSM application notifications are generated by the TSM server software on the

Himalaya S-series server. This type of notification is sent to the TSM Notification

Director when something occurs that might affect the performance of a server resource

managed by TSM. The TSM Notification Director passes TSM application notifications

to the TSM application where they are used to display up-to-date resource information.

TSM application notifications are sent to all TSM workstations recognized by the

Himalaya S-series server. If a single TSM workstation is configured to manage multiple

Himalaya S-series servers, it will receive notifications from all of these servers.

SP Event Messages

SP event messages are EMS event messages that are generated by the MSPs on the

Himalaya S-series server. The TSM Notification Director can gather SP event messages

directly from the MSPs, allowing SP messages to be received when the NonStop Kernel

operating is not running. The TSM Notification Director receives SP event messages

only when the TSM application is running and a low-level link is active.

The system down message is a special type of SP event message that is generated by the

MSPs when all processors on the Himalaya S-series server have halted or the server has

been powered off. The system down message is sent to all TSM workstations recognized