Availability Guide for Problem Management

Problem Management Tools
Availability Guide for Problem Management–125509
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TSM EMS Event Viewer
Problem Incident Reports
When critical changes occur on the Himalaya S-series server—changes that might affect
the availability of system resources—the TSM server software generates a problem
incident report. You can configure the TSM Notification Director to forward (dial out)
problem incident reports to a service provider.
Problem incident reports refer to attachments. An attachment contains information that
augments the information in the problem incident report. Every problem incident report
has at least one attachment—the dynamic configuration file (DCF). The DCF contains a
description of the current system configuration on the server.
Text and alarm attachments can also be included with a problem incident report. A text
attachment is a file that you add to the incident report; it could include special
information that you want to give to your service provider. An alarm attachment is a log
of the alarms related to the problem being reported.
Problem incident reports are forwarded only to the TSM Notification Director running
on the TSM workstation configured as the primary dial-out point. If delivery to the
primary dial-out point fails, problem incident reports are forwarded to the TSM
Notification Director running on the TSM workstation configured as the backup dial-out
point.
Periodic Incident Reports
Periodic incident reports are generated by the TSM server software at configured
intervals to send current system information to your TSM workstation and to your
service provider. Periodic incident reports do not include information about problems in
the system. Any problem occurring when a periodic incident report is generated is noted
in a problem incident report.
TSM EMS Event Viewer
The TSM EMS Event Viewer assists you in performing many of the tasks associated
with viewing and monitoring various event logs. Some of the features provided by the
TSM EMS Event Viewer include
•
Serial, summary, expanded, and detailed views of events
•
Multiple event sources, including merged and imported logs
•
Flexible event selection capabilities (including by subsystem, device, priority, as
well as an exclusion function)
•
Flexible event display (single line, full detail, token selection, color/emphasis
encoding)
•
Filter manipulation functions to refine and focus a view of the events
•
Ability to define and save views
The TSM EMS Event Viewer is launched from within the TSM application.