Availability Guide for Problem Management

Index
Availability Guide for Problem Management–125509
Index-2
E
Data (continued)
communications, preventing
failures 7-10
Data-ready sites 8-9/8-10
Design outage class 2-1
Disasters
See also Backup sites 8-9
backup sites 8-9
command posts 8-6
definition of 8-1
planning for 8-1/8-3
preventing 8-1/8-3
recovery planning 8-4/8-8
Disk drives, mirrored 7-7
Disk Space Analysis Program (DSAP),
monitoring objects 5-7
Documenting
recovery procedures 6-3
system set-up 2-8
Downtime, cost of 1-4
DSAP
See Disk Space Analysis Program
DSM/NOW
ICC in CA-Unicenter 9-4
E
Education
See Tandem Education Group
EMS
See Event Management Service (EMS)
EMS Analyzer
managing
application messages 4-14
system messages 4-6
overview 9-10/9-11
problem analysis 3-16
EMS FastStart, developing and testing EMS
event messages 4-14
EMS messages
See Event messages
End-user response time 5-6
Environmental outage class 2-1
Equipment and supplies, in case of
disaster 8-2
Escalating problems 3-19/3-21
Event Management Service (EMS)
event messages 4-2, 9-5
managing
application messages 4-9
system messages 4-3
message filters 4-7, 4-15, 9-6/9-9
overview 9-5/9-9
Event Management Service (EMS) Analyzer
See EMS Analyzer
Event messages
classes 4-5, 4-11, 9-5
collectors, distributors, filters 9-6/9-9
converting messages to EMS format,
using NonStop Virtual Hometerm
Subsystem (VHS) 4-13
definition 4-2
developing and testing EMS event
messages, using EMS FastStart 4-14
establishing standards 4-12/4-14
filters 4-7, 4-15
managing application messages
goals of 4-10
using EMS Analyzer 4-14
with EMS 4-9
managing messages for automating
operations 6-2
managing system messages
goals of 4-3
using EMS Analyzer 4-6
with EMS 4-3
Examples, automation 6-6/6-9
Expand 8-3