Availability Guide for Problem Management

Index
Availability Guide for Problem Management–125509
Index-5
P
P
Pairs, process, using 7-9
Paths, backup, testing 7-5
Performance monitoring
using measurements 5-6
Performing
audit for fault tolerance 7-4
powerfail testing 7-5
Persistence, hot, immediate 7-10
Persistent processes, using 7-10
Physical outage class 2-1
Planned outages 1-2
definition of 1-2
Power failure 7-5
Powerfail protection, testing 7-5/7-6
Preparing for problems 2-4/2-5
Preventing
failures, data communications 7-10
problems 2-4
Problem
analysis
using EMS Analyzer 3-16
using Tandem Failure Data System
(TFDS) 3-17
prevention
goals and strategies 2-3
reviewing the problem 3-22
recovery procedures 2-6
severity levels 1-8
solution, issues 3-18
steps for determining how problem
occurred, automating 6-4
Problem Management Initiative (PMI) 1-7
Problems
escalating 3-19/3-21
preparing for 2-4/2-5
preventing 2-4, 2-6
Problem-escalation procedures 3-19
Problem-solving worksheet 3-14
Procedures
internal escalation 3-19
problem recovery 2-6
recovery, documenting 6-3
runbook 4-7
Process pairs, using 7-9
Processes, persistent, using 7-10
Protection, powerfail 7-6
R
Recovery
graceful, testing applications for 7-9
procedures, documenting 6-3
rules, automating 6-5
types 5-5
Repetitive tasks, automating 6-4
Resource monitoring, critical 6-3
automating with Object Monitoring
Facility (OMF) 6-4
Resources, critical 5-7
Response time, end-user 5-6
Reviewing the problem (focusing on
prevention) 3-22
Risk assessment, for disaster planning 8-4
Root-cause analysis 3-23/3-24
Rules, recovery, automating 6-5
Runbook, operations procedures 4-7
S
SCF
See Subsystem Control Facility
Software, configuring for fault tolerance 7-8
SPI
See Subsystem Programmatic Interface
Stress, configuring hardware for 7-6
Subsystem Control Facility (SCF) 9-32/9-
33
Subsystem Programmatic Interface
(SPI) 4-2, 9-5