Availability Guide for Problem Management

Recovering From Unplanned Outages
Availability Guide for Problem Management–125509
3-12
Gathering the Facts
Adapt this log to your operations environment. For example, you may find it necessary
to cross-reference related items, such as multiple symptoms thought to be associated
with the same problem. You might also want to track follow-on work resulting from a
problem. For example, the immediate problem may be solved by rebooting the system,
but a long-range solution might be to upgrade the cooling fans. To make necessary
Figure 3-3. Sample Outage Log
OUTAGE LOG
Page:______________
Node:_______________
Date:_____/_____/_____
Revised: ____/____/____
by _________________
Line # Time Open Initials Event Action Taken InitialsTime Closed
1
2
3
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5
6
7
8
9
10
11
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15
16
011CDT