5 Access Server Configuration and Management Manual

AWAN 3883/4/5 Access Server Configuration and Management Manual—424242-001

15-1

Troubleshooting the AWAN Access

Server

This section describes how to troubleshoot your AWAN access server. Topics described

in this section include the following:

•

Solving Common Problems on page 15-1

•

Performing Bootblock Diagnostics on page 15-10

•

Problem Reporting on page 15-13

Solving Common Problems

This subsection describes and presents solutions for common problems.

Asynchronous Terminal and Printer Connection Problems

The following are causes and solutions for common problems with asynchronous

terminal and printer connections.

Note. You can also use Command Line Interface (CLI) commands to diagnose problems with

your AWAN access server. Refer to Appendix C, Command Line Interface (CLI) Commands

for

more information.

Problem The Autoconnect feature is enabled but you see a Local> prompt instead

of the first application screen or line.

Solution Your terminal or workstation is communicating with the AWAN access

server instead of with the Himalaya NonStop server.

This situation usually indicates a problem with the Autoconnect feature

configuration. Check the Line tab dialog box and the Adv. Line tab dialog

box and make sure you configured the correct values, especially the

Autoconnect check box and the Preferred Server (Telserv Host), Node

(Telserv/Service Window), and Dest. Port text boxes.

Configuring these values is explained in Configuring Port Properties on

the AWAN Access Server on page 8-20.