5 Access Server Configuration and Management Manual

Troubleshooting the AWAN Access Server

AWAN 3883/4/5 Access Server Configuration and Management Manual—424242-001

15-9

Internal Modem Problems

If an internal modem is causing problems, you can force it to busy out by enabling the

Busyout check box on the Modem tab dialog box. Enabling Busyout enables you to take

a problem modem offline and out of the discovery group without affecting the operation

of other modems in the group.

To access modem line settings, choose Properties... from the Port-Specific Menu for the

modem port and then click the Modem tab. The Modem tab dialog box is displayed as

shown in Figure 15-1

Enable the Busyout check box and then click OK.

Figure 15-1. Port Properties Screen—Modem Tab Dialog Box

Note. You can also disable an internal modem port by choosing None from the Access drop-

down list box on the Adv. Line tab dialog box; this is the preferred method for disabling a port.

For more information, refer to Disabling a Port on page 14-19.