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EMS FastStart Manual

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Brief Review of Event Design
EMS FastStart Manual–133701
2-11
Step 7: Determine Event Subject
Step 7: Determine Event Subject
The subject of an event identifies the system component that is most directly involved in
the event. The subject of an event can be a hardware component (for example, ATM or
processor) or a software component (for example, a process, protocol layer, or file). Any
component of the system can be the subject.
Viewpoint provides one specific screen designed to display event messages based on
event subjects. Viewpoint can display the last “n” events database sorted by subject. This
enables you to sort events by subject prior to taking corrective actions. For more
information on Viewpoint, consult the Viewpoint manual.
The subject of all of the events in our example is the ATM name. The subject field
names for our example are listed below.
In all of our events the ATM-NAME seemed to be the most important piece of
information so it was chosen as the subject. However, you may choose any field as the
subject. EMS FastStart has a limit of one subject per event, but any field can be defined
as the subject. (For more information about the subjects of events see the Event
Management Service (EMS) Manual.)
Step 8: Define Event Type – Informative, Action-Attention,
Action-Completion, or Critical
Each event must be one of the four types: Informative, Action-Attention, Action-
Completion, or Critical. The four event types are described below. Note that the Action-
Attention and Action-Completion event types are mutually dependent, so that neither
Security breach on account 34094443
. Number of accesses attempted
3; ATM SACTO01 is down at 230 State St. Sacramento.
EVENT 202 ATM-EVT-HW-FAILURE
Hardware failure on ATM LACENT99
at 125 8th Ave. Los Angeles.
Component failed is cash dispenser; subcomponent 321561ac; serial
number 231234093; sense status 0101110101.
Hardware failure on ATM LACENT98
at 125 8th Ave. Los Angeles.
Component failed is cash dispenser; subcomponent 321561ac; serial
number 343223480; sense status 1010111011.
Event Number Event Literal Field Name of the Event Subject
Event 1 ATM-EVT-UP ATM-NAME
Event 2 ATM-EVT-ACCT-INSUF-FUNDS ATM-NAME
Event 100 ATM-EVT-LOW-ON-CASH ATM-NAME
Event 200 ATM-EVT-DOWN ATM-NAME
Event 201 ATM-EVT-SECURITY-BREACH ATM-NAME
Event 202 ATM-EVT-HW-FAILURE ATM-NAME