EMS Manual

Generating Standard Events
EMS Manual—426909-005
10-21
Task 7.11: Describe the Details of Each Event
Message
Describe the message text for the display of your event if different from the one
provided by the standard template. You will need to provide your EMS template
to describe this event text later.

Cause description, effect description, recovery procedures
Describe the cause, effect, and recovery procedures for the reported condition.
This information is intended for the operator. Make the information as
complete, detailed, and specific as possible.

Cause descriptions tell the operator what caused the system to generate
the event message. Do not confuse cause with effect.

Effect descriptions explain what effect this event has on the system. If a
message has no effect, enter “None.” Do not describe recovery actions
here.

Recovery procedures help the operator solve the problem indicated in the
event message. If the recovery process involves several steps, write them
in sequential order.
If operators might not be able to recover without additional help, tell the
operators to contact their service provider and specify what information
they should be ready to provide. Do not merely give the instruction
“Contact your service provider.”
If your event message only reports status, you might not need recovery
information. In this case, enter “Informative message only; no corrective
action is needed.”

Other considerations
Describe information specific to this event like usage to correlate Object
Unavailable events from other subsystems.