Exchange/SNA Manual

Before Contacting Tandem
Exchange/SNA Messages
A–36 104700 Tandem Computers Incorporated
The history of the problem: has it happened before? If so, when, and under what
conditions? Can you reproduce it? If so, state how to reproduce the problem.
A list of any recent changes to the system, including but not limited to new or
changed configuration parameters, new or upgraded software modules, new
hardware components, or changed command files.
In addition, for the following conditions, you need to prepare the additional
information indicated.
Connection Problems. If you are unable to connect to the host, please include the
following:
Configuration information for the line. Enter the following SCF commands:
For SNAX/CDF:
1. LOG logfilename
2. ASSUME PROCESS processname
3. STATUS APPL name , DETAIL
4. INFO APPL name , DETAIL
5. (Repeat steps 3 and 4 for each Exchange/SNA APPL object.)
6. INFO ENTRY logmodetablename , DETAIL
(Repeat for each logon mode table entry used by Exchange/SNA.)
7. STATUS LINE, SUB ALL, DETAIL
8. INFO LINE, SUB ALL, DETAIL
For SNAX/XF:
1. LOG logfilename
2. ASSUME LINE linename
3. STATUS, SUB ALL, DETAIL
4. INFO, SUB ALL, DETAIL
The command file used to add and start the line, PU, and LUs
The command file used to set up the RJECIS environment
The LOGON file
The LOG file for Exchange/SNA
The LOGMODE table specified on the host side
The remote workstation definitions from JES2, JES3, or the appropriate host
application
The definitions for the Exchange/SNA line, PU, and LU as specified to
ACF/VTAM and NCP (or the appropriate host applications)
A trace obtained by SET TRACE ON (to capture the BIND flow)