G06.24 Release Version Update Compendium

G06.24 Release Version Update Compendium—528616-003
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Sources for Migration Assistance
and Information
This appendix describes the assistance HP provides when problems arise during the
migration and testing process. Services are also available from HP that can help you
develop a migration plan and implement migration tasks. Most migration and release
documentation is available through the HP NonStop Technical Library (NTL).
This appendix includes information about these sources for migration assistance and
information:
•
ExpressNotice
•
Information on the Site Update Tape (SUT)
•
Scout for NonStop Servers
•
Global Customer Support Center (GCSC)
•
NonStop Technical Library (NTL)
ExpressNotice
ExpressNotice is an automated information delivery system that proactively sends
information pertinent to your installed products and software release whenever there
are any issues or changes. (Note that ExpressNotice generates notices only for
supported RVUs.) Use ExpressNotice to customize your information notification needs
interactively online. You can access ExpressNotice through the HP NonStop eServices
Portal at https://onepoint.nonstop.compaq.com/buildpage.asp.
ExpressNotice message types include:
•
Software Revision Notifications summarize the content and impact of newly
released, generally available time-critical fix software product revisions (SPRs).
•
Hotstuff messages alert you to product problems that might have particularly
serious consequences. The three types of Hotstuff messages are general, Outage
Prevention Notifications (OPNs), and Software Recall/Withdrawal.
•
Support Notes (SUPNOTES) provide information of a more routine nature than that
provided in Hotstuff messages.
ExpressNotice messages are also available through the Support Content collection of
the NonStop Technical Library (NTL) (see p. A-2) and through Scout for NonStop
Servers (see p. A-2).
You can ask the Global Customer Support Center (GCSC) for the ExpressNotice
User’s Guide. You can also contact the ExpressNotice Help Desk by e-mail at
[e-mail].