Guardian User's Guide

Managing Users and Security
Guardian User’s Guide—425266-001
16-32
Common Terminal and Workstation Problems
Common Terminal and Workstation Problems
Table 16-6 lists possible problems, causes, and solutions for common problems that can
occur with terminals and workstations.
Table 16-6. Common Terminal and Workstation Problems
Problem Possible Causes Solution
A terminal or
workstation is
unresponsive.
A terminal hardware
problem might exist.
Turn the power off and on again. If a
self-test fails, repair or replace device.
A terminal configuration
problem might exist.
Reset configuration switches according
to manufacturer’s instructions.
Terminal cabling might be
faulty.
Tighten or replace the cable.
A modem might be faulty. Repair or replace the modem in
question.
Communication lines
might be faulty.
Attempt to restart line. Escalate as
needed.
A controller problem
might exist.
Check for error messages.
A TACL problem might
exist.
Restart the TACL process.
A user process has failed. Stop and restart the process.
A terminal emulator
software configuration
problem might exist.
Check manufacturer’s documentation or
escalate the problem according to local
procedure.
A local area network
hardware problem might
exist.
Check manufacturer’s documentation or
escalate the problem according to local
procedure.
A local area network
software problem might
exist.
Check manufacturer’s documentation or
escalate the problem according to local
procedure.
Performance is poor The communication line
might be overloaded or
the line error rate is high.
Check line status with SCF, stop the
line, and restart it if indicated. If
problems persist, escalate the problem
according to local procedure.