Introduction to NonStop Operations Management

Production Management
Introduction to NonStop Operations Management–125507
5-5
Providing Daily and Weekly Reports
Reporting the results on a weekly basis helps track system and network resource usage
and can provide the capacity planners with data useful for forecasting future demands.
Providing Daily and Weekly Reports
The operations staff should generate daily and weekly reports containing statistical
information about how the Tandem systems are operating. Since managers typically do
not spend all their time in the computer room, these reports are important because:
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They can help ensure that service-level agreements are being met.
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They can provide system and network usage information for capacity planners.
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Managers can use this information to make forecasting, purchasing, and staffing
decisions.
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Many managers come from other computing environments and need a simplified
way of understanding the Tandem systems.
Consider providing reports that summarize statistics on:
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Problem-reporting and problem-tracking information
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The number of unplanned and planned outages
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System and application performance
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Weekly accounting reports on system and network resource usage.
Using a Production Schedule
A daily production schedule can improve your ability to allocate sufficient resources to
meet each day’s priority requirements and ensure the highest possible level of service to
your users. By using a 24-hour clock worksheet such as the one in Figure 5-1, you can
simplify and reduce the amount of time required to manage system resources. Using a
production schedule:
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Helps you identify dependencies. For example, using a 24-hour clock worksheet
ensures that start, stop, and setup for tasks finish successfully.
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Encourages you to prioritize tasks.
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Helps you set expectations between groups such as operations, technical support,
and development.
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Allows you to identify resources and provide information for growth and capacity
planning.
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Helps you determine if most operational tasks are planned or unplanned.
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Provides information to help you determine staffing requirements.
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Provides cross-shift operations continuity.