Introduction to NonStop Operations Management

Production Management
Introduction to NonStop Operations Management–125507
5-7
Management Responsibilities
Management Responsibilities
In addition to monitoring, controlling, and tracking the system, managing a production
environment is most effective when policies and procedures are developed and enforced,
tasks are defined and assigned, and the staff is trained. It is important to:
•
Adequately staff your organization, and:
•
Establish work schedules appropriate to your operations.
•
Determine what types of training your staff requires.
•
Prioritize tasks. Using production schedules, described later in this section, can
help you prioritize tasks.
•
Determine who should perform which tasks.
•
Ensure that the tasks are performed and thus ensure that your systems are well-
managed.
Section 2, “The Operations Staff,” provides guidelines and suggestions for staffing
your production management staff.
•
Determine which tasks should be automated.
•
Determine which tasks should be documented in internal operator guides.
•
Define standard procedures for security, problem escalation, and disaster recovery.
Figure 5-1. 24-Hour Clock Worksheet
Time
Staff
Shift
Changes
Backups and
TMF Dumps
Online
Startup
and
Shutdown
Batch Jobs
and Files
Transferred
to IBM
Automated
Jobs
Note Times of
Critical
Management
Reports, Peak
OLTP Periods
0000
0100
0200
0300
0400
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