Introduction to NonStop Operations Management

Problem Management
Introduction to NonStop Operations Management–125507
6-13
Business and Operations Activities
Business and Operations Activities
Telephone order clerks and other employees at the warehouse log on at a standard
Tandem Advanced Command Language (TACL) prompt and access various applications
such as electronic mail, order entry, and inventory. They use these applications to
communicate with coworkers at other sites, take telephone orders from customers, and
verify item availability.
Sales clerks in the retail stores access the applications to verify item availability and
arrange for delivery of requested items.
Batch programs access the orders and inventory database during the night to generate
shipping and billing documents.
To prepare for an expansion in the warehouse, the operations group performed a system
move during the previous weekend, moving several terminals from the east wall to the
west wall of the warehouse.
Figure 6-3. Case Study: Just For Children, Inc. (JFC) Computer System
Communications
Controller
Himalaya
S-Series Server
Headquarters
Warehouse
Telephone Order Department
€ €
€
JFC Retail
Stores
Reno
Portland
Dial-Up
Lines
Leased Communication
Lines
Communications
Controller
Cluster
Controllers
$WHS4.#TRM22
€ €
€
$WHS4.#TRM15
€ €
€
Cluster
Controllers
$WHS2.#TRM7
€ €
€
$WHS2.#TRM1
022
Sacramento