Introduction to NonStop Operations Management

Contents
Introduction to NonStop Operations Management–125507
xvi
Figures
Figures
Figure 1-1. The Operations Management Disciplines 1-4
Figure 1-2. Operations Manuals 1-14
Figure 2-1. A Small Operations Group 2-10
Figure 2-2. A Distributed Operations Group 2-11
Figure 2-3. A Centralized Operations Group 2-12
Figure 2-4. A Telecommunications Group 2-13
Figure 2-5. A Technical Support Group 2-14
Figure 4-1. A Network Configuration Diagram 4-6
Figure 4-2. A System Configuration Diagram 4-7
Figure 4-3. An Activity Flow Diagram: Activities Performed in a 24-Hour
Period 4-10
Figure 4-4. A Process Flow Diagram: Solving System Access Problems 4-11
Figure 4-5. A Sample Outage Log 4-15
Figure 5-1. 24-Hour Clock Worksheet 5-7
Figure 6-1. Systematic Problem Solving 6-6
Figure 6-2. Sample Problem Report Form 6-9
Figure 6-3. Case Study: Just For Children, Inc. (JFC) Computer System 6-13
Figure 6-4. Problem-Solving Worksheet 6-16
Figure 7-1. Case Study: Change-Control Process Flow at Allied Bank 7-12
Figure 8-1. Performance Management Functions 8-10
Figure 9-1. Paths of Security Communication 9-6
Figure 9-2. Layers of Tandem Security 9-7
Figure 10-1. The Disaster Planning Process 10-5
Figure 10-2. Damage-Assessment Team Responsibilities 10-7
Figure 10-3. Command Post Responsibilities 10-7
Figure 11-1. Batch Processing 11-7
Figure 11-2. Online Transaction Processing 11-9
Figure 11-3. Simple Client/Server Environment 11-11
Figure 11-4. Complex Client/Server Environment 11-12
Figure 12-1. Typical Operations Problems 12-2
Figure 12-2. Centralized Operations 12-3
Figure 13-1. Causes of System Outages 13-2
Figure 13-2. Operations-Management Improvement Framework 13-3
Figure 13-3. Case Study: Manual Recoveries Versus Automated Recoveries 13-13