Introduction to NonStop Operations Management

Contents

Introduction to NonStop Operations Management–125507

xvii

Tables

Table 1-1. LAN Availability and Down Time per 40-Hour Workweek (Traditional

Measurement) 1-9

Table 1-2. Outage Minutes per Year (24-Hour by 7-Day by Year-Round

Clock) 1-9

Table 2-1. Staff Levels of Expertise 2-3

Table 5-1. Summary of Production Management Tools 5-17

Table 6-1. Unplanned Outage Classes 6-2

Table 6-2. Problem Management Tools 6-17

Table 7-1. Summary of Change-Management and Configuration-Management

Tools 7-13

Table 8-1. Summary of Performance Management Tools 8-12

Table 9-1. Classes of Special System Users 9-13

Table 10-1. Backup-Site Alternatives: Advantages and Disadvantages 10-12

Table 11-1. Online Transaction-Processing Tools 11-10

Table 11-2. Client/Server Processing Tools 11-13

Table 12-1. Automation and Centralization Tools 12-6

Table 13-1. The Maturity Framework 13-4

Table 13-2. Case Study: NAC’s Production Profile 13-7

Table 13-3. Case Study: Schedule for the Operations-Management Improvement

Program 13-10

Table 14-1. Operations Management Tools 14-1

Table 14-2. Examples of Typical Command Files 14-5