Introduction to NonStop Operations Management

About This Manual
Introduction to NonStop Operations Management–125507
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What’s in This Manual?
This manual is organized in 14 sections, two appendixes, and a glossary. The glossary
defines technical terms and acronyms.
Section 1, “Overview of NonStop Operations Management”
This section defines operations management and explains how to apply the operations
management model in a Tandem environment.
Section 2, “The Operations Staff”
This section explains how to use the operations management model to help determine
the type of operations organization, staff requirements, job descriptions, and training
resources needed. This section also gives examples of operations organizations and job
descriptions, and provides training suggestions.
Section 3, “The Operations and Support Areas”
Once the decision has been made to buy systems and peripheral hardware, the process of
site planning starts. This section provides site-planning suggestions for traditional
computer-room environments and for office environments.
Section 4, “Operations Documentation”
Documentation serves two purposes: it helps establish guidelines, standards, and
policies, and it helps you educate and inform. This section provides a list of
documentation that helps operations personnel perform their jobs. Types of
documentation include policies, procedures, service agreements, logs, configuration
diagrams, manuals, schedules, and recovery plans.
Section 5, “Production Management”
There are many routine tasks that are performed each day, week, and month. This
section outlines these tasks so that you are aware of what is required and can ensure that
the necessary tasks are performed. It also lists the products Tandem offers to help with
production management tasks.
Section 6, ”Problem Management”
No matter how well-planned your operations and how fault-tolerant the system,
problems may still occur. Well-defined procedures can help you and your staff quickly
and correctly resolve problems. This section describes the process of managing
problems within the operations environment and outlines a systematic approach to help
detect, isolate, and resolve problems quickly. It also lists the products Tandem offers to
help with problem management tasks.
Section 7, “Change and Configuration Management”
By establishing change and configuration management functions, you can prevent
confusion and disruption when system and application changes occur. This section
defines the process of anticipating, implementing, and controlling change within the
operations environment and outlines a change control process to help you plan and