Introduction to NonStop Operations Management

Contingency Planning
Introduction to NonStop Operations Management–125507
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Step 2—Developing the Plan
•
Command-post information and procedures. Communication is vital to successful
recovery. A command post serves as the focal point of disaster recovery. The
command post is responsible for coordinating all activities and receiving and
disseminating information internally and externally.
•
The plan should indicate where the command post will be located, who will operate
the command post (usually several people), what information should be directed to
the command post, and what information the command post should provide to
employees, customers, and vendors. Figure 10-3 illustrates the command post’s
responsibilities.
Figure 10-2. Damage-Assessment Team Responsibilities
Figure 10-3. Command Post Responsibilities
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Damage
Assessment
Staff
Hardware
Facilities Site
Software and
Data
Command
Post
Vendors
Damage
Assessment &
Recovery Teams
Customers
Internal
Personnel
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