Introduction to NonStop Operations Management

Contingency Planning
Introduction to NonStop Operations Management–125507
10-8
Step 2—Developing the Plan
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A list of all materials and services that must be available during a disaster, along
with information on how to access the materials and services. Following are items
that should be available:
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Additional copies of the disaster recovery plan. Copies should be kept in safe
places at various locations, in case some locations become inaccessible during a
disaster.
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Priority Tandem hardware shipments and Tandem analyst support. Discuss your
needs with Tandem ahead of time so that support is available when needed.
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Work space and living space for the duration of the disaster (for example, a
backup site).
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Overnight delivery service for critical data, material, reports, and supplies.
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Transportation.
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Vendor technical support.
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All necessary operations and maintenance manuals.
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All necessary software, including a copy of the operating system, utility
programs, tools, and software products.
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All necessary archived data.
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The location of backup power, communications equipment, first aid equipment, and
important data and records.
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A list of all necessary files.
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A copy of configuration diagrams.
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A prioritized list of people to contact in case of emergency and their phone numbers,
including:
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The name and phone number of your Tandem contact
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The names and phone numbers of the staff responsible for recovery (for
example, operations staff for hardware and software problems, security
department for security and safety problems, and so on)
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The name and phone number of your insurance agent
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A list of critical applications and the procedures for managing the applications
during a disaster, with the projected amount of time required for restoring total
processing.
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Procedures describing when and how to back up, store, maintain, and restore data
when a disaster occurs.
Note. Contracts and service agreements with third parties might be required for some of these
materials and services.