Introduction to NonStop Operations Management

Application Management
Introduction to NonStop Operations Management–125507
11-2
Establishing Application Requirements
The following subsections provide guidelines for:
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Establishing operations-oriented application requirements
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Managing batch applications
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Managing online transaction-processing applications
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Managing client/server applications
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Using Tandem tools for application management
Use these guidelines to plan for application management; to establish schedules,
priorities, and job assignments; to determine staffing and training needs; and to prepare
operations documentation for the required procedures.
Establishing Application Requirements
Defining application requirements is often an overlooked and neglected area in system
management—especially considering the extent to which applications affect system
operations. Staffing, training, schedules, tasks, procedures, and so on are usually
planned around the applications that run on your systems. Because you and your staff
are judged in large part by how well you support the applications, you and your staff
should consider implementing the following suggestions for the applications purchased
or developed by your company:
•
Define operations requirements.
•
Participate in application reviews.
•
Establish a production-assurance control group.
The following paragraphs provide a list of possible requirements, a check list for
applications reviews, and guidelines for establishing a production-assurance control
group.
Requirements
Establishing operations requirements for applications:
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Ensures that the operations staff can learn to manage new applications quickly
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Ensures the smooth transfer of an application from development to production
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Assists in developing future applications that are more manageable
Key requirements include:
•
Operator training. The applications development group or the vendor should provide
training for new applications and upgrades. If the development group or vendor
cannot provide training, you should determine how to provide the training for your
staff.
•
Naming conventions. Established naming conventions help your staff find files,
monitor programs, solve problems, and manage distributed systems. Establish
naming requirements for systems, volumes, subvolumes, files, event filters,
programs, and composite names used with the Distributed Name Service (DNS)
product.